21112178834667391 · Call

Call 21112178834667391 2026-09-02 · Ronak Mehta · 4:02

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 58 turns, clean transcript (0% inaudible)	Hindi	58	new_registration (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: trader MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.13

confidence high · +5/−8 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only asked about business type and brands used, missing 6 of the 8 key discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a vague promise to send a price, not a confirmed quote, specific callback, or a scheduled walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Yes, good evening, this is Saunak Mehta calling from JSW One.

Summary

The agent spoke with a newly registered trader who initially had no requirement. The customer then requested a price for 5mm chequered plate for general knowledge to quote his own client. The agent captured the specs for the price check but failed to conduct proper discovery or establish a concrete next step, ending the call by promising to WhatsApp the price. The customer's stated quantity (1-2 tons) was below the agent's stated 5-ton MOQ.

Coaching

You must follow the discovery framework to understand the customer's business before offering solutions, and always secure a specific, agreed-upon next step to close the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes, good evening, this is Saunak Mehta calling from JSW One. The agent provided a standard, professional opening without applying hard sales pressure.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Uh, am I speaking with Mr. Saurabh Singla? The agent only verified the customer's name, failing to ask for company, procurement city, or decision-making involvement.
NR3 Full discovery (8 Qs)	3	fail	2	0.0	What do you deal in, by the way? Your firm? ... Besides that, which make do you generally take from the market? The agent only asked about business type and brands used, missing 6 of the 8 key discovery questions.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any platform USPs like transparent pricing or stockyard availability; he only confirmed TC availability when asked directly.
NR5 First opportunity identified	2	fail	–	0.0	No sir, for now, there is nothing in that. After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will get it checked and WhatsApp you, okay? The call ended with a vague promise to send a price, not a confirmed quote, specific callback, or a scheduled walkthrough.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	handled	No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party...	Understood, understood. Okay. I will get it checked and WhatsApp you, okay?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.549	61.4s	50.5s	130.1s	5.4s	355.7	0	30	28	21

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.2s

Uh, am I speaking with Mr. Saurabh Singla?

अह सौरभ सिंगला जी से बात हो रही है?

customer

3.1s

Yes.

हांजी।

agent

3.7s

Yes, good evening, this is Saunak Mehta calling from JSW One.

जी गुड इवनिंग, सौनक मेहता बात कर रहा हूं JSW One से।

agent

6.1s

Do you have any requirement for material right now, in metal steel sheets, in coils?

कुछ अभी रिक्वायरमेंट आ रहा है आपको मटेरियल में, मेटल स्टील शीट्स में, कॉइल्स में?

customer

9.3s

No sir, there is none right now.

नहीं सर अभी तो कोई नहीं आ रहा है।

agent

10.9s

What do you deal in, by the way? Your firm?

आप किस चीज में डील करते हैं वैसे? आपके फर्म?

customer

12.7s

There's structural steel, pipes.

स्ट्रक्चरल स्टील है, पाइप्स है।

agent

14.5s

Okay, do you deal in HR sheets or coils? Do you have a requirement now?

अच्छा HR शीट्स या कॉइल्स में डील करते है क्या? अभी लगता है रिक्वायरमेंट?

customer

16.9s

Depending on the requirement, we procure and provide it from the market in trading.

रिक्वायरमेंट जिस हिसाब से रहती है उस हिसाब से लेके दे देते हैं मार्केट से ट्रेड में।

agent

20.3s

Okay, do you have any plan coming up?

अच्छा, अभी कुछ प्लान आ रहा है आपको?

customer

22.0s

No sir, for now, there is nothing in that.

नहीं सर अभी फिलहाल कोई अभी तो कोई है नहीं उसमें।

agent

24.1s

Okay, okay. Until when is it on hold?

अच्छा, अच्छा। कब तक के लिए होल्ड पर है?

customer

26.0s

Sir, for HR sheets, it's not like that... the requirement comes from the party, and based on that, we then...

सर HR शीट्स का कोई ऐसा वो नहीं है कि रिक्वायरमेंट जैसे पार्टी की आती है उस हिसाब से फिर आगे तक

agent

29.3s

Understood. So you do trading, basically?

अंडरस्टुड। तो आप ट्रेडिंग ट्रेडिंग करते हैं क्या ये बेसिकली?

customer

30.8s

Yes, yes, yes, yes.

हांजी हांजी हांजी हांजी।

agent

32.0s

Okay. If you have a big requirement, let me know, I will get it procured directly from JSW for you.

अच्छा। कुछ लगता है बड़ा रिक्वायरमेंट आता है तो बताइए डायरेक्ट JSW से करा के दे दूंगा प्रोक्योर।

customer

35.5s

So whatever it is, then according to that, if there is anything related to a project deal

तो वो जैसा भी होगा फिर उस हिसाब से अगर प्रोजेक्ट डील से रिलेटेड कुछ जो भी होगी

agent

38.0s

Hmm hmm hmm hmm.

हम्म हम्म हम्म हम्म।

customer

38.9s

I will talk to you for that.

मैं बात कर लूंगा आपसे उसके लिए।

agent

40.6s

Okay, okay. Our minimum MOQ is five tons, sir. So according to that, you can deal with us in sheets or in coils.

ठीक है, ठीक है। हमारा मिनिमम MOQ जो रहता है वो पांच टन का है सर। तो उस हिसाब से फिर आप शीट्स में या फिर कॉइल्स में आप कर सकते हैं हमारे साथ वैसे।

customer

46.3s

So by the way, what rate, like a five mm chequered, what will be the rate for it now, sir?

तो वैसे क्या रेट, चेकरड जैसे पांच mm चेकरड होगी, क्या रेट होगा सर अभी?

agent

49.6s

Price change, I'll have to check, sir, because the market has become very volatile for many days, for the last four-five days.

प्राइस चेंज, चेक करना पड़ेगा सर क्योंकि वोलेटाइल हो गया है मार्केट बहुत काफी दिन से, चार-पांच दिनों से।

customer

52.9s

Yes, that's it, it's in a big boom, that's why I

हां वही ना, काफी बूम में है इसलिए मैं वो

agent

54.5s

Exactly. A lot of procurement is also happening right now, people are procuring. So I am pinging you on WhatsApp. Just WhatsApp me the dimensions of those chequered tiles, I can give you a quote then.

एक्जेक्टली। अभी बहुत प्रोक्योरमेंट भी चल रहा है अभी करके करके ले रहे। तो मैं आपको ना WhatsApp पिंग कर रहा हूं। मुझे खाली वो चेकरड टाइल्स का डायमेंशंस आप मुझे WhatsApp कर दे, मैं आपको कोट दे सकता हूं वैसे।

customer

60.4s

1250 by 2500 will be the standard size.

साढ़े बारह सौ बाय पच्चीस सौ स्टैंडर्ड साइज होगा।

agent

62.4s

1250, 2500

साढ़े बारह सौ, पच्चीस सौ

customer

63.4s

2500, five mm, three, four, five, meaning

पच्चीस सौ, पांच mm, तीन, चार, पांच मतलब

agent

65.7s

Uh, which one should I punch in to check? Should I do it for five mm?

अह अभी कौन सा पंच करूं मैं चेक करने के लिए? पांच mm का करूं?

customer

67.8s

Do it for five mm.

पांच mm कर लो आप।

agent

69.2s

In five mm, 1250, 2500 and how many tons?

पांच mm में बारह सौ पचास, पच्चीस सौ और कितना टन?

customer

71.5s

There is one, its requirement is one or two tons from the party.

एक है उसकी दो एक टन की रिक्वायरमेंट है पार्टी की।

agent

73.6s

How much?

कितना?

customer

74.3s

He needs 16 by 4, meaning 1250 by 5-meter sheets, seven pieces. There are six-seven sheets.

उसको सोलह बाय चार मतलब साढ़े बारह सौ बाय पांच मीटर की शीट्स चाहिए सात पीस। छह सात शीट्स है।

agent

78.6s

Okay. No, how much, how many, how many sheets did you say?

ओके। नहीं कि कितना कितनी कितनी शीट्स बोली आपने?

customer

80.8s

I'm telling you six pieces, seven pieces, meaning 1600... it's fourteen to fifteen pieces.

मैं आपको सिक्स पीसेस, सेवन पीसेस मतलब सोलह सौ, fourteen to fifteen पीसेस हो गए।

agent

84.4s

fourteen to fifteen sheets, pieces, correct?

fourteen to fifteen शीट्स, पीसेस हो गए, करेक्ट?

customer

86.1s

Yes, yes, yes, yes.

हांजी हांजी हांजी हांजी।

agent

87.2s

So the size of this sheet, per sheet, I will do that. The size per sheet will be 1250 by 2500, correct?

तो ये शीट की जो साइज होगी पर शीट, वो तो मैं कर दूंगा। पर शीट की जो साइज होगी वो बारह सौ पचास बाय पच्चीस सौ होगी, करेक्ट?

customer

90.6s

Yes, yes, yes, yes.

हांजी हांजी हांजी हांजी।

agent

91.3s

Okay. Okay. And the thickness will be five mm.

ओके। ओके। और पांच mm थिकनेस रहेंगी।

customer

93.1s

Yes, yes.

agent

93.6s

Okay. And what, you need chequered, right?

ओके। और आपने क्या चेकरड चाहिए ना आपको ये?

customer

94.9s

Yes, yes, chequered.

हांजी हांजी, चेकरड।

agent

96.2s

In chequered HR, right? Okay. Besides that, which make do you generally take from the market?

चेकरड HR में ना? ठीक है। बाकी कौन सा मेक लेते हैं आप वैसे जनरली मार्केट से?

customer

99.2s

Whatever is available, in that SAIL, JSW, Tata, whatever is present at that time, whatever is in that

जो मिल जाए उसमें SAIL, JSW, Tata, जो भी at the time of present होता है ना जो भी उसमें वो

agent

102.8s

Yes, yes.

हां हां।

customer

103.8s

Yes.

हां।

agent

104.4s

Okay, I'll check this. JSW's will be available with us anyway.

ठीक है मैं ये चेक कर लेता हूं। JSW का तो अवेलेबल होगा ही हमारे पास।

customer

106.3s

Yes.

हांजी।

agent

107.0s

Okay? So I will let you know. But this procurement

ठीक है? तो मैं आपको बता दूंगा। बट ये प्रोक्योरमेंट

customer

108.2s

I will get the TC with this, right?

TC मिल जाएगा ना इसके साथ में?

agent

109.1s

Yes, you will get it, you will get it, sir. If you procure from JSW, you will get a TC.

हां मिलेगा, मिलेगा सर। आप JSW प्रोक्योर करो TC मिलेगी आपको।

customer

111.4s

Okay.

ठीक है।

agent

111.7s

But if this procurement is to be done now, then I can tell you the latest price right now

बट ये प्रोक्योरमेंट अभी करने हैं तो फिर मैं अभी अभी लेटेस्ट आपको प्राइस बता दूं कोई

customer

113.5s

No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party that as per this, this is today's rate. Now, on the day you book, whatever the rate is at that time, you can book it.

नहीं नहीं अभी तो नहीं, अभी तो नहीं। वो एक जनरल मैं नॉलेज के लिए ले रहा था कि आगे हम कोट भी कर सकते हैं ना उस पार्टी को कि इस हिसाब से आज का रेट ये है। अब आप जिस दिन बुक कराओगे उस टाइम में जो भी रेट होगा वो बुक करा सकते हो।

agent

120.6s

Understood, understood. Okay. I will get it checked and WhatsApp you, okay?

अंडरस्टुड, अंडरस्टुड। ठीक है। मैं एक बार चेक करा के WhatsApp करता हूं आपको, ठीक है?

customer

123.3s

No issue, sir. Thank you.

कोई इशू नहीं सर। थैंक यू।

agent

124.6s

Okay. Yes.

ओके। यस।