{
  "ucid": "21112178834667391",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:27:53",
  "end_time": "2026-09-02 16:31:55",
  "duration_sec": 242,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf3ff9d133f9ef3003296682d42cc1dbb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1221,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834667391__DIAf3ff9d133f9ef3003296682d42cc1dbb.mp3",
  "audio_bytes": 673272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 224.424,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Uh, am I speaking with Mr. Saurabh Singla?   (अह सौरभ सिंगला जी से बात हो रही है?)\n[3s] CUSTOMER: Yes.   (हांजी।)\n[4s] AGENT: Yes, good evening, this is Saunak Mehta calling from JSW One.   (जी गुड इवनिंग, सौनक मेहता बात कर रहा हूं JSW One से।)\n[6s] AGENT: Do you have any requirement for material right now, in metal steel sheets, in coils?   (कुछ अभी रिक्वायरमेंट आ रहा है आपको मटेरियल में, मेटल स्टील शीट्स में, कॉइल्स में?)\n[9s] CUSTOMER: No sir, there is none right now.   (नहीं सर अभी तो कोई नहीं आ रहा है।)\n[11s] AGENT: What do you deal in, by the way? Your firm?   (आप किस चीज में डील करते हैं वैसे? आपके फर्म?)\n[13s] CUSTOMER: There's structural steel, pipes.   (स्ट्रक्चरल स्टील है, पाइप्स है।)\n[14s] AGENT: Okay, do you deal in HR sheets or coils? Do you have a requirement now?   (अच्छा HR शीट्स या कॉइल्स में डील करते है क्या? अभी लगता है रिक्वायरमेंट?)\n[17s] CUSTOMER: Depending on the requirement, we procure and provide it from the market in trading.   (रिक्वायरमेंट जिस हिसाब से रहती है उस हिसाब से लेके दे देते हैं मार्केट से ट्रेड में।)\n[20s] AGENT: Okay, do you have any plan coming up?   (अच्छा, अभी कुछ प्लान आ रहा है आपको?)\n[22s] CUSTOMER: No sir, for now, there is nothing in that.   (नहीं सर अभी फिलहाल कोई अभी तो कोई है नहीं उसमें।)\n[24s] AGENT: Okay, okay. Until when is it on hold?   (अच्छा, अच्छा। कब तक के लिए होल्ड पर है?)\n[26s] CUSTOMER: Sir, for HR sheets, it's not like that... the requirement comes from the party, and based on that, we then...   (सर HR शीट्स का कोई ऐसा वो नहीं है कि रिक्वायरमेंट जैसे पार्टी की आती है उस हिसाब से फिर आगे तक)\n[29s] AGENT: Understood. So you do trading, basically?   (अंडरस्टुड। तो आप ट्रेडिंग ट्रेडिंग करते हैं क्या ये बेसिकली?)\n[31s] CUSTOMER: Yes, yes, yes, yes.   (हांजी हांजी हांजी हांजी।)\n[32s] AGENT: Okay. If you have a big requirement, let me know, I will get it procured directly from JSW for you.   (अच्छा। कुछ लगता है बड़ा रिक्वायरमेंट आता है तो बताइए डायरेक्ट JSW से करा के दे दूंगा प्रोक्योर।)\n[36s] CUSTOMER: So whatever it is, then according to that, if there is anything related to a project deal   (तो वो जैसा भी होगा फिर उस हिसाब से अगर प्रोजेक्ट डील से रिलेटेड कुछ जो भी होगी)\n[38s] AGENT: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म।)\n[39s] CUSTOMER: I will talk to you for that.   (मैं बात कर लूंगा आपसे उसके लिए।)\n[41s] AGENT: Okay, okay. Our minimum MOQ is five tons, sir. So according to that, you can deal with us in sheets or in coils.   (ठीक है, ठीक है। हमारा मिनिमम MOQ जो रहता है वो पांच टन का है सर। तो उस हिसाब से फिर आप शीट्स में या फिर कॉइल्स में आप कर सकते हैं हमारे साथ वैसे।)\n[46s] CUSTOMER: So by the way, what rate, like a five mm chequered, what will be the rate for it now, sir?   (तो वैसे क्या रेट, चेकरड जैसे पांच mm चेकरड होगी, क्या रेट होगा सर अभी?)\n[50s] AGENT: Price change, I'll have to check, sir, because the market has become very volatile for many days, for the last four-five days.   (प्राइस चेंज, चेक करना पड़ेगा सर क्योंकि वोलेटाइल हो गया है मार्केट बहुत काफी दिन से, चार-पांच दिनों से।)\n[53s] CUSTOMER: Yes, that's it, it's in a big boom, that's why I   (हां वही ना, काफी बूम में है इसलिए मैं वो)\n[54s] AGENT: Exactly. A lot of procurement is also happening right now, people are procuring. So I am pinging you on WhatsApp. Just WhatsApp me the dimensions of those chequered tiles, I can give you a quote then.   (एक्जेक्टली। अभी बहुत प्रोक्योरमेंट भी चल रहा है अभी करके करके ले रहे। तो मैं आपको ना WhatsApp पिंग कर रहा हूं। मुझे खाली वो चेकरड टाइल्स का डायमेंशंस आप मुझे WhatsApp कर दे, मैं आपको कोट दे सकता हूं वैसे।)\n[60s] CUSTOMER: 1250 by 2500 will be the standard size.   (साढ़े बारह सौ बाय पच्चीस सौ स्टैंडर्ड साइज होगा।)\n[62s] AGENT: 1250, 2500   (साढ़े बारह सौ, पच्चीस सौ)\n[63s] CUSTOMER: 2500, five mm, three, four, five, meaning   (पच्चीस सौ, पांच mm, तीन, चार, पांच मतलब)\n[66s] AGENT: Uh, which one should I punch in to check? Should I do it for five mm?   (अह अभी कौन सा पंच करूं मैं चेक करने के लिए? पांच mm का करूं?)\n[68s] CUSTOMER: Do it for five mm.   (पांच mm कर लो आप।)\n[69s] AGENT: In five mm, 1250, 2500 and how many tons?   (पांच mm में बारह सौ पचास, पच्चीस सौ और कितना टन?)\n[72s] CUSTOMER: There is one, its requirement is one or two tons from the party.   (एक है उसकी दो एक टन की रिक्वायरमेंट है पार्टी की।)\n[74s] AGENT: How much?   (कितना?)\n[74s] CUSTOMER: He needs 16 by 4, meaning 1250 by 5-meter sheets, seven pieces. There are six-seven sheets.   (उसको सोलह बाय चार मतलब साढ़े बारह सौ बाय पांच मीटर की शीट्स चाहिए सात पीस। छह सात शीट्स है।)\n[79s] AGENT: Okay. No, how much, how many, how many sheets did you say?   (ओके। नहीं कि कितना कितनी कितनी शीट्स बोली आपने?)\n[81s] CUSTOMER: I'm telling you six pieces, seven pieces, meaning 1600... it's fourteen to fifteen pieces.   (मैं आपको सिक्स पीसेस, सेवन पीसेस मतलब सोलह सौ, fourteen to fifteen पीसेस हो गए।)\n[84s] AGENT: fourteen to fifteen sheets, pieces, correct?   (fourteen to fifteen शीट्स, पीसेस हो गए, करेक्ट?)\n[86s] CUSTOMER: Yes, yes, yes, yes.   (हांजी हांजी हांजी हांजी।)\n[87s] AGENT: So the size of this sheet, per sheet, I will do that. The size per sheet will be 1250 by 2500, correct?   (तो ये शीट की जो साइज होगी पर शीट, वो तो मैं कर दूंगा। पर शीट की जो साइज होगी वो बारह सौ पचास बाय पच्चीस सौ होगी, करेक्ट?)\n[91s] CUSTOMER: Yes, yes, yes, yes.   (हांजी हांजी हांजी हांजी।)\n[91s] AGENT: Okay. Okay. And the thickness will be five mm.   (ओके। ओके। और पांच mm थिकनेस रहेंगी।)\n[93s] CUSTOMER: Yes, yes.\n[94s] AGENT: Okay. And what, you need chequered, right?   (ओके। और आपने क्या चेकरड चाहिए ना आपको ये?)\n[95s] CUSTOMER: Yes, yes, chequered.   (हांजी हांजी, चेकरड।)\n[96s] AGENT: In chequered HR, right? Okay. Besides that, which make do you generally take from the market?   (चेकरड HR में ना? ठीक है। बाकी कौन सा मेक लेते हैं आप वैसे जनरली मार्केट से?)\n[99s] CUSTOMER: Whatever is available, in that SAIL, JSW, Tata, whatever is present at that time, whatever is in that   (जो मिल जाए उसमें SAIL, JSW, Tata, जो भी at the time of present होता है ना जो भी उसमें वो)\n[103s] AGENT: Yes, yes.   (हां हां।)\n[104s] CUSTOMER: Yes.   (हां।)\n[104s] AGENT: Okay, I'll check this. JSW's will be available with us anyway.   (ठीक है मैं ये चेक कर लेता हूं। JSW का तो अवेलेबल होगा ही हमारे पास।)\n[106s] CUSTOMER: Yes.   (हांजी।)\n[107s] AGENT: Okay? So I will let you know. But this procurement   (ठीक है? तो मैं आपको बता दूंगा। बट ये प्रोक्योरमेंट)\n[108s] CUSTOMER: I will get the TC with this, right?   (TC मिल जाएगा ना इसके साथ में?)\n[109s] AGENT: Yes, you will get it, you will get it, sir. If you procure from JSW, you will get a TC.   (हां मिलेगा, मिलेगा सर। आप JSW प्रोक्योर करो TC मिलेगी आपको।)\n[111s] CUSTOMER: Okay.   (ठीक है।)\n[112s] AGENT: But if this procurement is to be done now, then I can tell you the latest price right now   (बट ये प्रोक्योरमेंट अभी करने हैं तो फिर मैं अभी अभी लेटेस्ट आपको प्राइस बता दूं कोई)\n[114s] CUSTOMER: No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party that as per this, this is today's rate. Now, on the day you book, whatever the rate is at that time, you can book it.   (नहीं नहीं अभी तो नहीं, अभी तो नहीं। वो एक जनरल मैं नॉलेज के लिए ले रहा था कि आगे हम कोट भी कर सकते हैं ना उस पार्टी को कि इस हिसाब से आज का रेट ये है। अब आप जिस दिन बुक कराओगे उस टाइम में जो भी रेट होगा वो बुक करा सकते हो।)\n[121s] AGENT: Understood, understood. Okay. I will get it checked and WhatsApp you, okay?   (अंडरस्टुड, अंडरस्टुड। ठीक है। मैं एक बार चेक करा के WhatsApp करता हूं आपको, ठीक है?)\n[123s] CUSTOMER: No issue, sir. Thank you.   (कोई इशू नहीं सर। थैंक यू।)\n[125s] AGENT: Okay. Yes.   (ओके। यस।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 58,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "58 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the discovery framework to understand the customer's business before offering solutions, and always secure a specific, agreed-upon next step to close the call.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a newly registered trader who initially had no requirement. The customer then requested a price for 5mm chequered plate for general knowledge to quote his own client. The agent captured the specs for the price check but failed to conduct proper discovery or establish a concrete next step, ending the call by promising to WhatsApp the price. The customer's stated quantity (1-2 tons) was below the agent's stated 5-ton MOQ.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, good evening, this is Saunak Mehta calling from JSW One.\", \"comment\": \"The agent provided a standard, professional opening without applying hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, am I speaking with Mr. Saurabh Singla?\", \"comment\": \"The agent only verified the customer's name, failing to ask for company, procurement city, or decision-making involvement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you deal in, by the way? Your firm? ... Besides that, which make do you generally take from the market?\", \"comment\": \"The agent only asked about business type and brands used, missing 6 of the 8 key discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform USPs like transparent pricing or stockyard availability; he only confirmed TC availability when asked directly.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No sir, for now, there is nothing in that.\", \"comment\": \"After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will get it checked and WhatsApp you, okay?\", \"comment\": \"The call ended with a vague promise to send a price, not a confirmed quote, specific callback, or a scheduled walkthrough.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must follow the discovery framework to understand the customer's business before offering solutions, and always secure a specific, agreed-upon next step to close the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party...\", \"response\": \"Understood, understood. Okay. I will get it checked and WhatsApp you, okay?\"}], \"call_summary\": \"The agent spoke with a newly registered trader who initially had no requirement. The customer then requested a price for 5mm chequered plate for general knowledge to quote his own client. The agent captured the specs for the price check but failed to conduct proper discovery or establish a concrete next step, ending the call by promising to WhatsApp the price. The customer's stated quantity (1-2 tons) was below the agent's stated 5-ton MOQ.\"}",
  "error": null,
  "latency_ms": 37280,
  "input_tokens": 5096,
  "output_tokens": 905,
  "created_at": "2026-09-25 11:47:51",
  "sentiment": "neutral",
  "sentiment_score": -0.128,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 8,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.549,
  "agent_talk_sec": 61.4,
  "customer_talk_sec": 50.5,
  "dead_air_sec": 130.1,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 355.7,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 28,
  "discovery_qs": 21,
  "words_agent": 364,
  "words_customer": 275,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834667391",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.18,
      "end_s": 2.88,
      "text_en": "Uh, am I speaking with Mr. Saurabh Singla?",
      "text_native": "अह सौरभ सिंगला जी से बात हो रही है?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.4,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.68,
      "end_s": 5.8,
      "text_en": "Yes, good evening, this is Saunak Mehta calling from JSW One.",
      "text_native": "जी गुड इवनिंग, सौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 8.9,
      "text_en": "Do you have any requirement for material right now, in metal steel sheets, in coils?",
      "text_native": "कुछ अभी रिक्वायरमेंट आ रहा है आपको मटेरियल में, मेटल स्टील शीट्स में, कॉइल्स में?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 10.6,
      "text_en": "No sir, there is none right now.",
      "text_native": "नहीं सर अभी तो कोई नहीं आ रहा है।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.86,
      "end_s": 12.3,
      "text_en": "What do you deal in, by the way? Your firm?",
      "text_native": "आप किस चीज में डील करते हैं वैसे? आपके फर्म?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 14.1,
      "text_en": "There's structural steel, pipes.",
      "text_native": "स्ट्रक्चरल स्टील है, पाइप्स है।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 16.6,
      "text_en": "Okay, do you deal in HR sheets or coils? Do you have a requirement now?",
      "text_native": "अच्छा HR शीट्स या कॉइल्स में डील करते है क्या? अभी लगता है रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 20.0,
      "text_en": "Depending on the requirement, we procure and provide it from the market in trading.",
      "text_native": "रिक्वायरमेंट जिस हिसाब से रहती है उस हिसाब से लेके दे देते हैं मार्केट से ट्रेड में।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 21.6,
      "text_en": "Okay, do you have any plan coming up?",
      "text_native": "अच्छा, अभी कुछ प्लान आ रहा है आपको?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 23.8,
      "text_en": "No sir, for now, there is nothing in that.",
      "text_native": "नहीं सर अभी फिलहाल कोई अभी तो कोई है नहीं उसमें।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 25.6,
      "text_en": "Okay, okay. Until when is it on hold?",
      "text_native": "अच्छा, अच्छा। कब तक के लिए होल्ड पर है?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 29.3,
      "text_en": "Sir, for HR sheets, it's not like that... the requirement comes from the party, and based on that, we then...",
      "text_native": "सर HR शीट्स का कोई ऐसा वो नहीं है कि रिक्वायरमेंट जैसे पार्टी की आती है उस हिसाब से फिर आगे तक"
    },
    {
      "ucid": "21112178834667391",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 30.8,
      "text_en": "Understood. So you do trading, basically?",
      "text_native": "अंडरस्टुड। तो आप ट्रेडिंग ट्रेडिंग करते हैं क्या ये बेसिकली?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.8,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "हांजी हांजी हांजी हांजी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 35.0,
      "text_en": "Okay. If you have a big requirement, let me know, I will get it procured directly from JSW for you.",
      "text_native": "अच्छा। कुछ लगता है बड़ा रिक्वायरमेंट आता है तो बताइए डायरेक्ट JSW से करा के दे दूंगा प्रोक्योर।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.5,
      "end_s": 38.0,
      "text_en": "So whatever it is, then according to that, if there is anything related to a project deal",
      "text_native": "तो वो जैसा भी होगा फिर उस हिसाब से अगर प्रोजेक्ट डील से रिलेटेड कुछ जो भी होगी"
    },
    {
      "ucid": "21112178834667391",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 38.9,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.9,
      "end_s": 40.3,
      "text_en": "I will talk to you for that.",
      "text_native": "मैं बात कर लूंगा आपसे उसके लिए।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 46.0,
      "text_en": "Okay, okay. Our minimum MOQ is five tons, sir. So according to that, you can deal with us in sheets or in coils.",
      "text_native": "ठीक है, ठीक है। हमारा मिनिमम MOQ जो रहता है वो पांच टन का है सर। तो उस हिसाब से फिर आप शीट्स में या फिर कॉइल्स में आप कर सकते हैं हमारे साथ वैसे।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 49.3,
      "text_en": "So by the way, what rate, like a five mm chequered, what will be the rate for it now, sir?",
      "text_native": "तो वैसे क्या रेट, चेकरड जैसे पांच mm चेकरड होगी, क्या रेट होगा सर अभी?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 21,
      "speaker": "agent",
      "start_s": 49.6,
      "end_s": 52.9,
      "text_en": "Price change, I'll have to check, sir, because the market has become very volatile for many days, for the last four-five days.",
      "text_native": "प्राइस चेंज, चेक करना पड़ेगा सर क्योंकि वोलेटाइल हो गया है मार्केट बहुत काफी दिन से, चार-पांच दिनों से।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 22,
      "speaker": "customer",
      "start_s": 52.9,
      "end_s": 54.5,
      "text_en": "Yes, that's it, it's in a big boom, that's why I",
      "text_native": "हां वही ना, काफी बूम में है इसलिए मैं वो"
    },
    {
      "ucid": "21112178834667391",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 59.9,
      "text_en": "Exactly. A lot of procurement is also happening right now, people are procuring. So I am pinging you on WhatsApp. Just WhatsApp me the dimensions of those chequered tiles, I can give you a quote then.",
      "text_native": "एक्जेक्टली। अभी बहुत प्रोक्योरमेंट भी चल रहा है अभी करके करके ले रहे। तो मैं आपको ना WhatsApp पिंग कर रहा हूं। मुझे खाली वो चेकरड टाइल्स का डायमेंशंस आप मुझे WhatsApp कर दे, मैं आपको कोट दे सकता हूं वैसे।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 24,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 62.1,
      "text_en": "1250 by 2500 will be the standard size.",
      "text_native": "साढ़े बारह सौ बाय पच्चीस सौ स्टैंडर्ड साइज होगा।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 25,
      "speaker": "agent",
      "start_s": 62.4,
      "end_s": 63.4,
      "text_en": "1250, 2500",
      "text_native": "साढ़े बारह सौ, पच्चीस सौ"
    },
    {
      "ucid": "21112178834667391",
      "idx": 26,
      "speaker": "customer",
      "start_s": 63.4,
      "end_s": 65.0,
      "text_en": "2500, five mm, three, four, five, meaning",
      "text_native": "पच्चीस सौ, पांच mm, तीन, चार, पांच मतलब"
    },
    {
      "ucid": "21112178834667391",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.7,
      "end_s": 67.8,
      "text_en": "Uh, which one should I punch in to check? Should I do it for five mm?",
      "text_native": "अह अभी कौन सा पंच करूं मैं चेक करने के लिए? पांच mm का करूं?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 28,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 68.8,
      "text_en": "Do it for five mm.",
      "text_native": "पांच mm कर लो आप।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 71.1,
      "text_en": "In five mm, 1250, 2500 and how many tons?",
      "text_native": "पांच mm में बारह सौ पचास, पच्चीस सौ और कितना टन?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 30,
      "speaker": "customer",
      "start_s": 71.5,
      "end_s": 73.6,
      "text_en": "There is one, its requirement is one or two tons from the party.",
      "text_native": "एक है उसकी दो एक टन की रिक्वायरमेंट है पार्टी की।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 31,
      "speaker": "agent",
      "start_s": 73.6,
      "end_s": 74.0,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 32,
      "speaker": "customer",
      "start_s": 74.3,
      "end_s": 78.0,
      "text_en": "He needs 16 by 4, meaning 1250 by 5-meter sheets, seven pieces. There are six-seven sheets.",
      "text_native": "उसको सोलह बाय चार मतलब साढ़े बारह सौ बाय पांच मीटर की शीट्स चाहिए सात पीस। छह सात शीट्स है।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 33,
      "speaker": "agent",
      "start_s": 78.6,
      "end_s": 80.5,
      "text_en": "Okay. No, how much, how many, how many sheets did you say?",
      "text_native": "ओके। नहीं कि कितना कितनी कितनी शीट्स बोली आपने?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 34,
      "speaker": "customer",
      "start_s": 80.8,
      "end_s": 84.0,
      "text_en": "I'm telling you six pieces, seven pieces, meaning 1600... it's fourteen to fifteen pieces.",
      "text_native": "मैं आपको सिक्स पीसेस, सेवन पीसेस मतलब सोलह सौ, fourteen to fifteen पीसेस हो गए।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 35,
      "speaker": "agent",
      "start_s": 84.4,
      "end_s": 86.1,
      "text_en": "fourteen to fifteen sheets, pieces, correct?",
      "text_native": "fourteen to fifteen शीट्स, पीसेस हो गए, करेक्ट?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 36,
      "speaker": "customer",
      "start_s": 86.1,
      "end_s": 86.9,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "हांजी हांजी हांजी हांजी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 37,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 90.6,
      "text_en": "So the size of this sheet, per sheet, I will do that. The size per sheet will be 1250 by 2500, correct?",
      "text_native": "तो ये शीट की जो साइज होगी पर शीट, वो तो मैं कर दूंगा। पर शीट की जो साइज होगी वो बारह सौ पचास बाय पच्चीस सौ होगी, करेक्ट?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 38,
      "speaker": "customer",
      "start_s": 90.6,
      "end_s": 91.3,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "हांजी हांजी हांजी हांजी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 39,
      "speaker": "agent",
      "start_s": 91.3,
      "end_s": 93.1,
      "text_en": "Okay. Okay. And the thickness will be five mm.",
      "text_native": "ओके। ओके। और पांच mm थिकनेस रहेंगी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 40,
      "speaker": "customer",
      "start_s": 93.1,
      "end_s": 93.6,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178834667391",
      "idx": 41,
      "speaker": "agent",
      "start_s": 93.6,
      "end_s": 94.9,
      "text_en": "Okay. And what, you need chequered, right?",
      "text_native": "ओके। और आपने क्या चेकरड चाहिए ना आपको ये?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 42,
      "speaker": "customer",
      "start_s": 94.9,
      "end_s": 95.9,
      "text_en": "Yes, yes, chequered.",
      "text_native": "हांजी हांजी, चेकरड।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 43,
      "speaker": "agent",
      "start_s": 96.2,
      "end_s": 98.8,
      "text_en": "In chequered HR, right? Okay. Besides that, which make do you generally take from the market?",
      "text_native": "चेकरड HR में ना? ठीक है। बाकी कौन सा मेक लेते हैं आप वैसे जनरली मार्केट से?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 44,
      "speaker": "customer",
      "start_s": 99.2,
      "end_s": 102.8,
      "text_en": "Whatever is available, in that SAIL, JSW, Tata, whatever is present at that time, whatever is in that",
      "text_native": "जो मिल जाए उसमें SAIL, JSW, Tata, जो भी at the time of present होता है ना जो भी उसमें वो"
    },
    {
      "ucid": "21112178834667391",
      "idx": 45,
      "speaker": "agent",
      "start_s": 102.8,
      "end_s": 103.3,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 46,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 47,
      "speaker": "agent",
      "start_s": 104.4,
      "end_s": 106.3,
      "text_en": "Okay, I'll check this. JSW's will be available with us anyway.",
      "text_native": "ठीक है मैं ये चेक कर लेता हूं। JSW का तो अवेलेबल होगा ही हमारे पास।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 48,
      "speaker": "customer",
      "start_s": 106.3,
      "end_s": 106.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 49,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 108.2,
      "text_en": "Okay? So I will let you know. But this procurement",
      "text_native": "ठीक है? तो मैं आपको बता दूंगा। बट ये प्रोक्योरमेंट"
    },
    {
      "ucid": "21112178834667391",
      "idx": 50,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 109.1,
      "text_en": "I will get the TC with this, right?",
      "text_native": "TC मिल जाएगा ना इसके साथ में?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 51,
      "speaker": "agent",
      "start_s": 109.1,
      "end_s": 111.4,
      "text_en": "Yes, you will get it, you will get it, sir. If you procure from JSW, you will get a TC.",
      "text_native": "हां मिलेगा, मिलेगा सर। आप JSW प्रोक्योर करो TC मिलेगी आपको।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 52,
      "speaker": "customer",
      "start_s": 111.4,
      "end_s": 111.7,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 53,
      "speaker": "agent",
      "start_s": 111.7,
      "end_s": 113.5,
      "text_en": "But if this procurement is to be done now, then I can tell you the latest price right now",
      "text_native": "बट ये प्रोक्योरमेंट अभी करने हैं तो फिर मैं अभी अभी लेटेस्ट आपको प्राइस बता दूं कोई"
    },
    {
      "ucid": "21112178834667391",
      "idx": 54,
      "speaker": "customer",
      "start_s": 113.5,
      "end_s": 120.6,
      "text_en": "No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party that as per this, this is today's rate. Now, on the day you book, whatever the rate is at that time, you can book it.",
      "text_native": "नहीं नहीं अभी तो नहीं, अभी तो नहीं। वो एक जनरल मैं नॉलेज के लिए ले रहा था कि आगे हम कोट भी कर सकते हैं ना उस पार्टी को कि इस हिसाब से आज का रेट ये है। अब आप जिस दिन बुक कराओगे उस टाइम में जो भी रेट होगा वो बुक करा सकते हो।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 55,
      "speaker": "agent",
      "start_s": 120.6,
      "end_s": 123.1,
      "text_en": "Understood, understood. Okay. I will get it checked and WhatsApp you, okay?",
      "text_native": "अंडरस्टुड, अंडरस्टुड। ठीक है। मैं एक बार चेक करा के WhatsApp करता हूं आपको, ठीक है?"
    },
    {
      "ucid": "21112178834667391",
      "idx": 56,
      "speaker": "customer",
      "start_s": 123.3,
      "end_s": 124.3,
      "text_en": "No issue, sir. Thank you.",
      "text_native": "कोई इशू नहीं सर। थैंक यू।"
    },
    {
      "ucid": "21112178834667391",
      "idx": 57,
      "speaker": "agent",
      "start_s": 124.6,
      "end_s": 125.2,
      "text_en": "Okay. Yes.",
      "text_native": "ओके। यस।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834667391",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, good evening, this is Saunak Mehta calling from JSW One.",
      "comment": "The agent provided a standard, professional opening without applying hard sales pressure."
    },
    {
      "ucid": "21112178834667391",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, am I speaking with Mr. Saurabh Singla?",
      "comment": "The agent only verified the customer's name, failing to ask for company, procurement city, or decision-making involvement."
    },
    {
      "ucid": "21112178834667391",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "What do you deal in, by the way? Your firm? ... Besides that, which make do you generally take from the market?",
      "comment": "The agent only asked about business type and brands used, missing 6 of the 8 key discovery questions."
    },
    {
      "ucid": "21112178834667391",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform USPs like transparent pricing or stockyard availability; he only confirmed TC availability when asked directly."
    },
    {
      "ucid": "21112178834667391",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No sir, for now, there is nothing in that.",
      "comment": "After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178834667391",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will get it checked and WhatsApp you, okay?",
      "comment": "The call ended with a vague promise to send a price, not a confirmed quote, specific callback, or a scheduled walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834667391",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "No, no, not right now, not right now. I was just taking it for general knowledge so that we can quote to that party...",
      "response": "Understood, understood. Okay. I will get it checked and WhatsApp you, okay?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}