Call 21112178834664771 2026-09-02 · Abdul Ansari · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions after the customer stated no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yeah, this is Abdul speaking, sir, from JSW One.
Summary
The agent contacted a newly registered lead, Sai Enterprises. The agent confirmed the company name and asked about an immediate HR requirement. The customer stated they had no need at the moment, and the agent ended the call without performing any discovery or scheduling a specific follow-up.
Coaching
When a customer says they have no current need, you must still ask discovery questions to understand their business and schedule a specific follow-up call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, this is Abdul speaking, sir, from JSW One. The agent introduced himself and the company without any hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, am I speaking with Sai Enterprises? The agent only verified the company name, failing to ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions after the customer stated no immediate need. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any features or benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh, not right now. The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay okay. If you have one, let me know, okay? The call ended without a quote, a specific callback, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.701 | 11.0s | 4.7s | 28.3s | 3.9s | 278.2 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
हॅलो?
customer
2.0s
Hello?
हॅलो?
agent
2.5s
Yeah, am I speaking with Sai Enterprises?
Yeah, Sai Enterprises से बात कर रहे हैं?
customer
4.1s
Yes, tell me.
हां बोलिए।
agent
4.8s
Yeah, this is Abdul speaking, sir, from JSW One.
Yeah, Abdul बात कर रहा हूं सर, JSW One से।
customer
7.0s
From where?
कहां से?
agent
7.8s
JSW, JSW Mumbai office.
customer
9.3s
Yes, tell me.
हां बोलिए।
agent
10.1s
Sir, your company is registered, Sai Enterprises, I had called for that. Do you have any requirement in HR?
सर आपकी कंपनी है registered Sai Enterprises, उसके लिए फोन किया था मैं। कुछ requirement है क्या आपको HR में?
customer
14.2s
Uh, not right now.
अह अभी तो नहीं है फिलहाल।
agent
15.8s
Okay okay. If you have one, let me know, okay?
Okay okay. होगा तो बताइए, ठीक है?
customer
17.6s
I will let you know.
बता देता हूं।
agent
18.6s
Okay sir.
ठीक है सर।