{
  "ucid": "21112178834664771",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:27:27",
  "end_time": "2026-09-02 16:28:11",
  "duration_sec": 44,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe8f1a12c6e4b3771afa8eea308694cd2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1222,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834664771__DIAe8f1a12c6e4b3771afa8eea308694cd2.mp3",
  "audio_bytes": 85320,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.44,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Yeah, am I speaking with Sai Enterprises?   (Yeah, Sai Enterprises से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[5s] AGENT: Yeah, this is Abdul speaking, sir, from JSW One.   (Yeah, Abdul बात कर रहा हूं सर, JSW One से।)\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: JSW, JSW Mumbai office.\n[9s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[10s] AGENT: Sir, your company is registered, Sai Enterprises, I had called for that. Do you have any requirement in HR?   (सर आपकी कंपनी है registered Sai Enterprises, उसके लिए फोन किया था मैं। कुछ requirement है क्या आपको HR में?)\n[14s] CUSTOMER: Uh, not right now.   (अह अभी तो नहीं है फिलहाल।)\n[16s] AGENT: Okay okay. If you have one, let me know, okay?   (Okay okay. होगा तो बताइए, ठीक है?)\n[18s] CUSTOMER: I will let you know.   (बता देता हूं।)\n[19s] AGENT: Okay sir.   (ठीक है सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still ask discovery questions to understand their business and schedule a specific follow-up call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead, Sai Enterprises. The agent confirmed the company name and asked about an immediate HR requirement. The customer stated they had no need at the moment, and the agent ended the call without performing any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, this is Abdul speaking, sir, from JSW One.\", \"comment\": \"The agent introduced himself and the company without any hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yeah, am I speaking with Sai Enterprises?\", \"comment\": \"The agent only verified the company name, failing to ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions after the customer stated no immediate need.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, not right now.\", \"comment\": \"The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay. If you have one, let me know, okay?\", \"comment\": \"The call ended without a quote, a specific callback, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still ask discovery questions to understand their business and schedule a specific follow-up call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead, Sai Enterprises. The agent confirmed the company name and asked about an immediate HR requirement. The customer stated they had no need at the moment, and the agent ended the call without performing any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 23060,
  "input_tokens": 2926,
  "output_tokens": 705,
  "created_at": "2026-09-25 11:47:41",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.701,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 4.7,
  "dead_air_sec": 28.3,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 278.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 51,
  "words_customer": 19,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178834664771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.27,
      "end_s": 1.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.05,
      "end_s": 2.47,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 3.96,
      "text_en": "Yeah, am I speaking with Sai Enterprises?",
      "text_native": "Yeah, Sai Enterprises से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.13,
      "end_s": 4.65,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178834664771",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.83,
      "end_s": 6.8,
      "text_en": "Yeah, this is Abdul speaking, sir, from JSW One.",
      "text_native": "Yeah, Abdul बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178834664771",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.6,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.81,
      "end_s": 9.21,
      "text_en": "JSW, JSW Mumbai office.",
      "text_native": "JSW, JSW Mumbai office."
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    {
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      "idx": 7,
      "speaker": "customer",
      "start_s": 9.29,
      "end_s": 9.89,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
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    {
      "ucid": "21112178834664771",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.05,
      "end_s": 14.0,
      "text_en": "Sir, your company is registered, Sai Enterprises, I had called for that. Do you have any requirement in HR?",
      "text_native": "सर आपकी कंपनी है registered Sai Enterprises, उसके लिए फोन किया था मैं। कुछ requirement है क्या आपको HR में?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.23,
      "end_s": 15.53,
      "text_en": "Uh, not right now.",
      "text_native": "अह अभी तो नहीं है फिलहाल।"
    },
    {
      "ucid": "21112178834664771",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.84,
      "end_s": 17.5,
      "text_en": "Okay okay. If you have one, let me know, okay?",
      "text_native": "Okay okay. होगा तो बताइए, ठीक है?"
    },
    {
      "ucid": "21112178834664771",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.62,
      "end_s": 18.3,
      "text_en": "I will let you know.",
      "text_native": "बता देता हूं।"
    },
    {
      "ucid": "21112178834664771",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.63,
      "end_s": 19.14,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    }
  ],
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    {
      "ucid": "21112178834664771",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yeah, this is Abdul speaking, sir, from JSW One.",
      "comment": "The agent introduced himself and the company without any hard sales pressure."
    },
    {
      "ucid": "21112178834664771",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yeah, am I speaking with Sai Enterprises?",
      "comment": "The agent only verified the company name, failing to ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178834664771",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery questions after the customer stated no immediate need."
    },
    {
      "ucid": "21112178834664771",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178834664771",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh, not right now.",
      "comment": "The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178834664771",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay. If you have one, let me know, okay?",
      "comment": "The call ended without a quote, a specific callback, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}