Call 21112178834616721 2026-09-02 · Ronak Mehta · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor crosstalk, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +12/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted after the customer stated they had no current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to 'stay in connect,' not a specific, actionable next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a registered user who stated they had no immediate requirement as they are waiting for a project to be finalized. The agent confirmed the customer's location in Ghaziabad but failed to conduct any further discovery or set a specific follow-up, ending the call with a non-committal 'let's stay in connect'.
Coaching
When a customer says they have no current requirement, try to conduct discovery for future needs and always secure a specific callback date instead of a vague 'let's stay in connect'.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Are you planning for any material requirement? The opener was a direct sales question, not a warm welcome positioning the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Uday Energy Enterprises? ... It's in Ghaziabad itself, right? Verified company name and city, but not the contact's role in procurement or their contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent could explain the platform's value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | let's stay in connect, okay? The customer had no current requirement, and the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, let's stay in connect, okay? The call ended with a vague agreement to 'stay in connect,' not a specific, actionable next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.63 | 20.9s | 12.3s | 52.8s | 4.7s | 269.9 | 1 | 9 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
1.0s
Hello, Uday Energy Enterprises?
हॅलो, उदय एनर्जी एंटरप्राइजेस?
customer
2.4s
Yes.
हां जी।
agent
2.8s
Yes, this is Ronak Mehta speaking from JSW One. Are you planning for any material requirement? You had an account with us.
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट का प्लान कर रहे हैं क्या? आपका अकाउंट था हमारे साथ।
customer
7.6s
For what?
किस चीज में?
agent
8.3s
Material requirements, in material sheets, coils.
मटेरियल रिक्वायरमेंट्स, मटेरियल शीट्स, कॉइल्स में।
customer
10.8s
Uh, where are you calling from?
अह, आप कहां से बोल रहे हैं?
agent
12.2s
From JSW One. Yes yes. You must have spoken to my colleague earlier, Abhinav Gautam. Yes yes.
JSW One से। येस येस। पहले मेरे कलीग से भी बात हुई होगी आपकी, अभिनव गौतम से। जी जी।
customer
14.9s
Yes yes yes.
जी जी जी।
customer
16.3s
Yes yes.
जी जी।
agent
16.7s
Yes, so I was looking at your account and analyzing it. So is there anything in procurements?
जी, तो मैं आपका अकाउंट देख के एनालाइज कर रहा था ना। तो कुछ भी है प्रोक्योरमेंट्स में?
customer
20.1s
No, not right now, not right now, not right now. We'll see once some work comes up.
नहीं अभी नहीं है, अभी नहीं है, अभी नहीं है। अभी जरा जैसे काम आता है फिर उसके बाद देखते हैं।
agent
23.0s
Okay. So for how long will this be on halt for you?
अच्छा। तो अभी कितना टाइम तक अभी हॉल्ट पे रहेगा आपका ये?
customer
25.2s
Yes, it's like this sir, talks are going on for a project, it will happen once the project is finalized. This is our work anyway.
हां ऐसा है सर अभी बात चल रही है प्रोजेक्ट की, प्रोजेक्ट अभी जैसे फाइनल होगा उसके बाद होगा। हमारा तो वैसे भी यही काम है।
agent
29.7s
Okay okay okay. It's in Ghaziabad itself, right?
अच्छा अच्छा अच्छा। गाजियाबाद में ही है ना आपका ये?
customer
31.4s
Mine is in Ghaziabad itself.
गाजियाबाद में ही है मेरा।
agent
32.6s
Okay sir, let's stay in connect, okay?
ठीक है सर, कनेक्ट में रहते हैं, ठीक है?
customer
34.0s
Absolutely, absolutely sir.
बिलकुल बिलकुल सर।
agent
34.8s
Okay.
ओके।
customer
35.4s
Okay.
ओके।