{
  "ucid": "21112178834616721",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:19:27",
  "end_time": "2026-09-02 16:20:53",
  "duration_sec": 86,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe11b4236022dfe4d659ec522f8b0c8e0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1226,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834616721__DIAe11b4236022dfe4d659ec522f8b0c8e0.mp3",
  "audio_bytes": 173232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.744,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, Uday Energy Enterprises?   (हॅलो, उदय एनर्जी एंटरप्राइजेस?)\n[2s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Are you planning for any material requirement? You had an account with us.   (जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट का प्लान कर रहे हैं क्या? आपका अकाउंट था हमारे साथ।)\n[8s] CUSTOMER: For what?   (किस चीज में?)\n[8s] AGENT: Material requirements, in material sheets, coils.   (मटेरियल रिक्वायरमेंट्स, मटेरियल शीट्स, कॉइल्स में।)\n[11s] CUSTOMER: Uh, where are you calling from?   (अह, आप कहां से बोल रहे हैं?)\n[12s] AGENT: From JSW One. Yes yes. You must have spoken to my colleague earlier, Abhinav Gautam. Yes yes.   (JSW One से। येस येस। पहले मेरे कलीग से भी बात हुई होगी आपकी, अभिनव गौतम से। जी जी।)\n[15s] CUSTOMER: Yes yes yes.   (जी जी जी।)\n[16s] CUSTOMER: Yes yes.   (जी जी।)\n[17s] AGENT: Yes, so I was looking at your account and analyzing it. So is there anything in procurements?   (जी, तो मैं आपका अकाउंट देख के एनालाइज कर रहा था ना। तो कुछ भी है प्रोक्योरमेंट्स में?)\n[20s] CUSTOMER: No, not right now, not right now, not right now. We'll see once some work comes up.   (नहीं अभी नहीं है, अभी नहीं है, अभी नहीं है। अभी जरा जैसे काम आता है फिर उसके बाद देखते हैं।)\n[23s] AGENT: Okay. So for how long will this be on halt for you?   (अच्छा। तो अभी कितना टाइम तक अभी हॉल्ट पे रहेगा आपका ये?)\n[25s] CUSTOMER: Yes, it's like this sir, talks are going on for a project, it will happen once the project is finalized. This is our work anyway.   (हां ऐसा है सर अभी बात चल रही है प्रोजेक्ट की, प्रोजेक्ट अभी जैसे फाइनल होगा उसके बाद होगा। हमारा तो वैसे भी यही काम है।)\n[30s] AGENT: Okay okay okay. It's in Ghaziabad itself, right?   (अच्छा अच्छा अच्छा। गाजियाबाद में ही है ना आपका ये?)\n[31s] CUSTOMER: Mine is in Ghaziabad itself.   (गाजियाबाद में ही है मेरा।)\n[33s] AGENT: Okay sir, let's stay in connect, okay?   (ठीक है सर, कनेक्ट में रहते हैं, ठीक है?)\n[34s] CUSTOMER: Absolutely, absolutely sir.   (बिलकुल बिलकुल सर।)\n[35s] AGENT: Okay.   (ओके।)\n[35s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: There is some minor crosstalk, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, try to conduct discovery for future needs and always secure a specific callback date instead of a vague 'let's stay in connect'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered user who stated they had no immediate requirement as they are waiting for a project to be finalized. The agent confirmed the customer's location in Ghaziabad but failed to conduct any further discovery or set a specific follow-up, ending the call with a non-committal 'let's stay in connect'.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Are you planning for any material requirement?\", \"comment\": \"The opener was a direct sales question, not a warm welcome positioning the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Uday Energy Enterprises? ... It's in Ghaziabad itself, right?\", \"comment\": \"Verified company name and city, but not the contact's role in procurement or their contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated they had no current requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could explain the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"let's stay in connect, okay?\", \"comment\": \"The customer had no current requirement, and the agent failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, let's stay in connect, okay?\", \"comment\": \"The call ended with a vague agreement to 'stay in connect,' not a specific, actionable next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, try to conduct discovery for future needs and always secure a specific callback date instead of a vague 'let's stay in connect'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered user who stated they had no immediate requirement as they are waiting for a project to be finalized. The agent confirmed the customer's location in Ghaziabad but failed to conduct any further discovery or set a specific follow-up, ending the call with a non-committal 'let's stay in connect'.\"}",
  "error": null,
  "latency_ms": 35713,
  "input_tokens": 3293,
  "output_tokens": 732,
  "created_at": "2026-09-25 11:48:00",
  "sentiment": "positive",
  "sentiment_score": 0.345,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 1,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.63,
  "agent_talk_sec": 20.9,
  "customer_talk_sec": 12.3,
  "dead_air_sec": 52.8,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 269.9,
  "interruptions": 1,
  "agent_turns": 9,
  "customer_turns": 11,
  "discovery_qs": 6,
  "words_agent": 94,
  "words_customer": 66,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834616721",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.84,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 2.25,
      "text_en": "Hello, Uday Energy Enterprises?",
      "text_native": "हॅलो, उदय एनर्जी एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.36,
      "end_s": 2.74,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.84,
      "end_s": 7.53,
      "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Are you planning for any material requirement? You had an account with us.",
      "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट का प्लान कर रहे हैं क्या? आपका अकाउंट था हमारे साथ।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.63,
      "end_s": 8.18,
      "text_en": "For what?",
      "text_native": "किस चीज में?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.28,
      "end_s": 10.29,
      "text_en": "Material requirements, in material sheets, coils.",
      "text_native": "मटेरियल रिक्वायरमेंट्स, मटेरियल शीट्स, कॉइल्स में।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.85,
      "end_s": 12.08,
      "text_en": "Uh, where are you calling from?",
      "text_native": "अह, आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 16.23,
      "text_en": "From JSW One. Yes yes. You must have spoken to my colleague earlier, Abhinav Gautam. Yes yes.",
      "text_native": "JSW One से। येस येस। पहले मेरे कलीग से भी बात हुई होगी आपकी, अभिनव गौतम से। जी जी।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.9,
      "end_s": 15.29,
      "text_en": "Yes yes yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.33,
      "end_s": 16.63,
      "text_en": "Yes yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 20.0,
      "text_en": "Yes, so I was looking at your account and analyzing it. So is there anything in procurements?",
      "text_native": "जी, तो मैं आपका अकाउंट देख के एनालाइज कर रहा था ना। तो कुछ भी है प्रोक्योरमेंट्स में?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 22.89,
      "text_en": "No, not right now, not right now, not right now. We'll see once some work comes up.",
      "text_native": "नहीं अभी नहीं है, अभी नहीं है, अभी नहीं है। अभी जरा जैसे काम आता है फिर उसके बाद देखते हैं।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 25.08,
      "text_en": "Okay. So for how long will this be on halt for you?",
      "text_native": "अच्छा। तो अभी कितना टाइम तक अभी हॉल्ट पे रहेगा आपका ये?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.18,
      "end_s": 29.58,
      "text_en": "Yes, it's like this sir, talks are going on for a project, it will happen once the project is finalized. This is our work anyway.",
      "text_native": "हां ऐसा है सर अभी बात चल रही है प्रोजेक्ट की, प्रोजेक्ट अभी जैसे फाइनल होगा उसके बाद होगा। हमारा तो वैसे भी यही काम है।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.68,
      "end_s": 31.28,
      "text_en": "Okay okay okay. It's in Ghaziabad itself, right?",
      "text_native": "अच्छा अच्छा अच्छा। गाजियाबाद में ही है ना आपका ये?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.38,
      "end_s": 32.0,
      "text_en": "Mine is in Ghaziabad itself.",
      "text_native": "गाजियाबाद में ही है मेरा।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.59,
      "end_s": 33.99,
      "text_en": "Okay sir, let's stay in connect, okay?",
      "text_native": "ठीक है सर, कनेक्ट में रहते हैं, ठीक है?"
    },
    {
      "ucid": "21112178834616721",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.99,
      "end_s": 34.69,
      "text_en": "Absolutely, absolutely sir.",
      "text_native": "बिलकुल बिलकुल सर।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.79,
      "end_s": 35.29,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178834616721",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.39,
      "end_s": 35.69,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834616721",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Are you planning for any material requirement?",
      "comment": "The opener was a direct sales question, not a warm welcome positioning the agent as a helper."
    },
    {
      "ucid": "21112178834616721",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Uday Energy Enterprises? ... It's in Ghaziabad itself, right?",
      "comment": "Verified company name and city, but not the contact's role in procurement or their contact details."
    },
    {
      "ucid": "21112178834616721",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178834616721",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could explain the platform's value proposition."
    },
    {
      "ucid": "21112178834616721",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "let's stay in connect, okay?",
      "comment": "The customer had no current requirement, and the agent failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178834616721",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, let's stay in connect, okay?",
      "comment": "The call ended with a vague agreement to 'stay in connect,' not a specific, actionable next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}