Call 21112178834614431 2026-09-02 · Aditya Pandey · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter, especially at the beginning, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.08
confidence high · +1/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the business type and application, but the customer ended the call before any further discovery could be done.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer said they had no requirement, the agent did not schedule a specific callback date, only a vague 'later'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'I will call back you later,' which is not one of the three required specific closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a customer who had recently registered on the platform. The customer confirmed they work in the solar industry but had no immediate requirement and was in a meeting. The call ended with the agent agreeing to call back at an unspecified later time.
Coaching
When a customer says they are busy, instead of a vague 'I will call back later,' try to lock in a specific time by asking, 'Is later this afternoon at 4 PM or tomorrow morning at 11 AM better for you?'
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent provided a standard, professional opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name but did not ask for company, procurement city, or role in procurement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent asked about the business type and application, but the customer ended the call before any further discovery could be done. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated by the customer before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer said they had no requirement, the agent did not schedule a specific callback date, only a vague 'later'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'I will call back you later,' which is not one of the three required specific closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 13.4s | 7.9s | 49.7s | 4.1s | 273.1 | 0 | 6 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
unknown
2.0s
Sudesh ma hello?
सुदेश मा हॅलो?
customer
4.2s
Yes.
हा.
unknown
4.5s
Hello, are you speaking from Sudesh Pawar?
हॅलो सुदेश पवार से बोल रहे है?
agent
5.9s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.
customer
8.8s
Yes, speak.
हा, बोला.
agent
9.7s
Sir, I guess last month, last week you had registered on our platform. I called regarding that. Did you have any requirement?
सर तुम्ही I guess last month last week ला हे register केलं होतं आमच्या platform वर. त्या संदर्भात call केला होता. काही requirement होती का?
customer
14.2s
Yes, no sir. Nothing for now. If there is, I will let you know.
हा नाही सर. सध्या तरी काही नाही. असेल तर मी कळवतो.
agent
17.2s
Okay. Can you briefly describe your business, what you do in your business?
Okay. तुमचा थोडा business brief करू शकता का की काय करता तुम्ही business मध्ये?
customer
20.0s
My work is in solar, sir.
Solar मध्ये काम आहे सर माझं.
agent
22.1s
Solar structure?
Solar structure का?
customer
23.5s
Yes, solar.
हो, solar.
agent
24.5s
So you would mostly need GL material.
तर तुम्हाला GL material mostly लागतो.
customer
26.8s
No sir. Listen sir, I am in a meeting. I will later-
नाही सर. ऐका ना सर, मी एका meeting मध्ये आहे. मी नंतर-
agent
28.5s
Okay, I will call back you later.
customer
30.2s
Okay.