{
  "ucid": "21112178834614431",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:19:04",
  "end_time": "2026-09-02 16:20:15",
  "duration_sec": 71,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA543a9f8cd04f7b2e8b72a10ed730e5dd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1227,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834614431__DIA543a9f8cd04f7b2e8b72a10ed730e5dd.mp3",
  "audio_bytes": 141264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 47.088,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] UNKNOWN: Sudesh ma hello?   (सुदेश मा हॅलो?)\n[4s] CUSTOMER: Yes.   (हा.)\n[5s] UNKNOWN: Hello, are you speaking from Sudesh Pawar?   (हॅलो सुदेश पवार से बोल रहे है?)\n[6s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.)\n[9s] CUSTOMER: Yes, speak.   (हा, बोला.)\n[10s] AGENT: Sir, I guess last month, last week you had registered on our platform. I called regarding that. Did you have any requirement?   (सर तुम्ही I guess last month last week ला हे register केलं होतं आमच्या platform वर. त्या संदर्भात call केला होता. काही requirement होती का?)\n[14s] CUSTOMER: Yes, no sir. Nothing for now. If there is, I will let you know.   (हा नाही सर. सध्या तरी काही नाही. असेल तर मी कळवतो.)\n[17s] AGENT: Okay. Can you briefly describe your business, what you do in your business?   (Okay. तुमचा थोडा business brief करू शकता का की काय करता तुम्ही business मध्ये?)\n[20s] CUSTOMER: My work is in solar, sir.   (Solar मध्ये काम आहे सर माझं.)\n[22s] AGENT: Solar structure?   (Solar structure का?)\n[24s] CUSTOMER: Yes, solar.   (हो, solar.)\n[24s] AGENT: So you would mostly need GL material.   (तर तुम्हाला GL material mostly लागतो.)\n[27s] CUSTOMER: No sir. Listen sir, I am in a meeting. I will later-   (नाही सर. ऐका ना सर, मी एका meeting मध्ये आहे. मी नंतर-)\n[28s] AGENT: Okay, I will call back you later.\n[30s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter, especially at the beginning, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they are busy, instead of a vague 'I will call back later,' try to lock in a specific time by asking, 'Is later this afternoon at 4 PM or tomorrow morning at 11 AM better for you?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had recently registered on the platform. The customer confirmed they work in the solar industry but had no immediate requirement and was in a meeting. The call ended with the agent agreeing to call back at an unspecified later time.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent provided a standard, professional opening and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the customer's name but did not ask for company, procurement city, or role in procurement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent asked about the business type and application, but the customer ended the call before any further discovery could be done.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before the agent had a chance to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer said they had no requirement, the agent did not schedule a specific callback date, only a vague 'later'.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a generic 'I will call back you later,' which is not one of the three required specific closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy, instead of a vague 'I will call back later,' try to lock in a specific time by asking, 'Is later this afternoon at 4 PM or tomorrow morning at 11 AM better for you?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the platform. The customer confirmed they work in the solar industry but had no immediate requirement and was in a meeting. The call ended with the agent agreeing to call back at an unspecified later time.\"}",
  "error": null,
  "latency_ms": 30756,
  "input_tokens": 3062,
  "output_tokens": 720,
  "created_at": "2026-09-25 11:47:57",
  "sentiment": "neutral",
  "sentiment_score": 0.077,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 3,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.629,
  "agent_talk_sec": 13.4,
  "customer_talk_sec": 7.9,
  "dead_air_sec": 49.7,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 273.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 61,
  "words_customer": 39,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178834614431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834614431",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.0,
      "end_s": 3.98,
      "text_en": "Sudesh ma hello?",
      "text_native": "सुदेश मा हॅलो?"
    },
    {
      "ucid": "21112178834614431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.5,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834614431",
      "idx": 3,
      "speaker": "unknown",
      "start_s": 4.51,
      "end_s": 5.6,
      "text_en": "Hello, are you speaking from Sudesh Pawar?",
      "text_native": "हॅलो सुदेश पवार से बोल रहे है?"
    },
    {
      "ucid": "21112178834614431",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.93,
      "end_s": 8.38,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून."
    },
    {
      "ucid": "21112178834614431",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.38,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178834614431",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.69,
      "end_s": 13.8,
      "text_en": "Sir, I guess last month, last week you had registered on our platform. I called regarding that. Did you have any requirement?",
      "text_native": "सर तुम्ही I guess last month last week ला हे register केलं होतं आमच्या platform वर. त्या संदर्भात call केला होता. काही requirement होती का?"
    },
    {
      "ucid": "21112178834614431",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.18,
      "end_s": 16.6,
      "text_en": "Yes, no sir. Nothing for now. If there is, I will let you know.",
      "text_native": "हा नाही सर. सध्या तरी काही नाही. असेल तर मी कळवतो."
    },
    {
      "ucid": "21112178834614431",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.18,
      "end_s": 20.0,
      "text_en": "Okay. Can you briefly describe your business, what you do in your business?",
      "text_native": "Okay. तुमचा थोडा business brief करू शकता का की काय करता तुम्ही business मध्ये?"
    },
    {
      "ucid": "21112178834614431",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.5,
      "text_en": "My work is in solar, sir.",
      "text_native": "Solar मध्ये काम आहे सर माझं."
    },
    {
      "ucid": "21112178834614431",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 22.9,
      "text_en": "Solar structure?",
      "text_native": "Solar structure का?"
    },
    {
      "ucid": "21112178834614431",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 24.1,
      "text_en": "Yes, solar.",
      "text_native": "हो, solar."
    },
    {
      "ucid": "21112178834614431",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "So you would mostly need GL material.",
      "text_native": "तर तुम्हाला GL material mostly लागतो."
    },
    {
      "ucid": "21112178834614431",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.5,
      "text_en": "No sir. Listen sir, I am in a meeting. I will later-",
      "text_native": "नाही सर. ऐका ना सर, मी एका meeting मध्ये आहे. मी नंतर-"
    },
    {
      "ucid": "21112178834614431",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.2,
      "text_en": "Okay, I will call back you later.",
      "text_native": "Okay, I will call back you later."
    },
    {
      "ucid": "21112178834614431",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 30.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834614431",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent provided a standard, professional opening and stated the reason for the call."
    },
    {
      "ucid": "21112178834614431",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the customer's name but did not ask for company, procurement city, or role in procurement."
    },
    {
      "ucid": "21112178834614431",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent asked about the business type and application, but the customer ended the call before any further discovery could be done."
    },
    {
      "ucid": "21112178834614431",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before the agent had a chance to explain the platform."
    },
    {
      "ucid": "21112178834614431",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer said they had no requirement, the agent did not schedule a specific callback date, only a vague 'later'."
    },
    {
      "ucid": "21112178834614431",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a generic 'I will call back you later,' which is not one of the three required specific closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}