{
  "ucid": "21112178834602022",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:17:00",
  "end_time": "2026-09-02 16:18:09",
  "duration_sec": 69,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd30dee8de26d4c33622c24484fc0b4c4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1228,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834602022__DIAd30dee8de26d4c33622c24484fc0b4c4.mp3",
  "audio_bytes": 142992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 47.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes?   (हांजी?)\n[3s] AGENT: Yes, Mr. Rao, this is Kartik speaking from JSW One.   (हांजी, राव जी, कार्तिक ये बात कर रहा था JSW One से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[7s] AGENT: JSW One, sir.   (JSW One, सर।)\n[8s] CUSTOMER: JSW One?\n[10s] AGENT: Yes yes, JSW.   (हांजी हांजी, JSW।)\n[11s] AGENT: You had registered Satguru Engineering Works, right?   (सतगुरु इंजीनियरिंग वर्क्स किया था ना आपने रजिस्टर?)\n[13s] CUSTOMER: Yes, tell me.   (हां बताइए।)\n[14s] CUSTOMER: No, where did I register?   (नहीं, रजिस्टर कहां पे किया था?)\n[15s] AGENT: Uh, on our platform sir, on JSW.   (अह हमारे प्लेटफॉर्म पे सर, JSW पे।)\n[17s] CUSTOMER: Oh, you're saying JSW One. For the sheet, the SS one?   (अच्छा, JSW One कह रहे हैं। वो शीट के लिए, SS वाली?)\n[21s] AGENT: Yes, yes, yes, for the sheet, for the sheet.   (हां हां हां, शीट के लिए, शीट के लिए।)\n[22s] CUSTOMER: Yes, we had a conversation about that. We don't use MS sheets.   (हां, वो पर बात हुई थी। हमारा MS का शीट नहीं लगता है।)\n[25s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[26s] CUSTOMER: We use SS 304, yes.   (SS 304 का लगता है, जी।)\n[27s] CUSTOMER: We use SS 304, 316.   (SS 304 का, 316 का लगता है।)\n[30s] AGENT: Okay, in MS... you don't need it at all?   (अच्छा, MS में, पड़ता ही नहीं है?)\n[31s] CUSTOMER: No, not in MS.   (नहीं, MS में नहीं।)\n[33s] AGENT: Okay. Alright sir, then I'll mark it as lost.   (अच्छा। ठीक है सर, फिर तो मैं लॉस्ट कर देता हूं।)\n[35s] CUSTOMER: Yes.   (जी।)\n[36s] CUSTOMER: Yes.   (जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even if a lead seems disqualified early, you must still attempt to complete the basic profile verification (NR2) to capture essential data for our records.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS 304, SS 316",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user from Satguru Engineering Works. The customer immediately clarified that they do not use Mild Steel (MS) sheets, which is JSW One's primary product, and instead require Stainless Steel (SS 304, 316). The agent confirmed this product mismatch and concluded the call by marking the lead as lost.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, Mr. Rao, this is Kartik speaking from JSW One.\", \"comment\": \"Agent gave a standard, professional opening and identified the company registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the company name but failed to ask for procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The call was disqualified before full discovery, but the agent only asked a single clarifying question about MS usage.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent mentioned the platform but did not explain any of its benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for a current requirement and instead accepted the customer's disqualification immediately.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call by marking it as lost, which is not one of the three required positive closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even if a lead seems disqualified early, you must still attempt to complete the basic profile verification (NR2) to capture essential data for our records.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS 304, SS 316\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user from Satguru Engineering Works. The customer immediately clarified that they do not use Mild Steel (MS) sheets, which is JSW One's primary product, and instead require Stainless Steel (SS 304, 316). The agent confirmed this product mismatch and concluded the call by marking the lead as lost.\"}",
  "error": null,
  "latency_ms": 41221,
  "input_tokens": 3226,
  "output_tokens": 716,
  "created_at": "2026-09-25 11:48:08",
  "sentiment": "negative",
  "sentiment_score": -0.289,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.479,
  "agent_talk_sec": 13.8,
  "customer_talk_sec": 15.0,
  "dead_air_sec": 40.2,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 252.2,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 14,
  "discovery_qs": 3,
  "words_agent": 58,
  "words_customer": 55,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834602022",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 1.99,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.39,
      "end_s": 2.79,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.07,
      "end_s": 6.01,
      "text_en": "Yes, Mr. Rao, this is Kartik speaking from JSW One.",
      "text_native": "हांजी, राव जी, कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.25,
      "end_s": 6.71,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.05,
      "end_s": 7.91,
      "text_en": "JSW One, sir.",
      "text_native": "JSW One, सर।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.37,
      "end_s": 9.27,
      "text_en": "JSW One?",
      "text_native": "JSW One?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.53,
      "end_s": 10.63,
      "text_en": "Yes yes, JSW.",
      "text_native": "हांजी हांजी, JSW।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.63,
      "end_s": 12.53,
      "text_en": "You had registered Satguru Engineering Works, right?",
      "text_native": "सतगुरु इंजीनियरिंग वर्क्स किया था ना आपने रजिस्टर?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.81,
      "end_s": 13.31,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताइए।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.73,
      "end_s": 15.23,
      "text_en": "No, where did I register?",
      "text_native": "नहीं, रजिस्टर कहां पे किया था?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.43,
      "end_s": 17.23,
      "text_en": "Uh, on our platform sir, on JSW.",
      "text_native": "अह हमारे प्लेटफॉर्म पे सर, JSW पे।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.43,
      "end_s": 20.43,
      "text_en": "Oh, you're saying JSW One. For the sheet, the SS one?",
      "text_native": "अच्छा, JSW One कह रहे हैं। वो शीट के लिए, SS वाली?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.51,
      "end_s": 21.75,
      "text_en": "Yes, yes, yes, for the sheet, for the sheet.",
      "text_native": "हां हां हां, शीट के लिए, शीट के लिए।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.93,
      "end_s": 24.73,
      "text_en": "Yes, we had a conversation about that. We don't use MS sheets.",
      "text_native": "हां, वो पर बात हुई थी। हमारा MS का शीट नहीं लगता है।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.01,
      "end_s": 25.41,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.61,
      "end_s": 27.21,
      "text_en": "We use SS 304, yes.",
      "text_native": "SS 304 का लगता है, जी।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.43,
      "end_s": 29.13,
      "text_en": "We use SS 304, 316.",
      "text_native": "SS 304 का, 316 का लगता है।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 18,
      "speaker": "agent",
      "start_s": 29.53,
      "end_s": 31.13,
      "text_en": "Okay, in MS... you don't need it at all?",
      "text_native": "अच्छा, MS में, पड़ता ही नहीं है?"
    },
    {
      "ucid": "21112178834602022",
      "idx": 19,
      "speaker": "customer",
      "start_s": 31.43,
      "end_s": 32.13,
      "text_en": "No, not in MS.",
      "text_native": "नहीं, MS में नहीं।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 20,
      "speaker": "agent",
      "start_s": 32.53,
      "end_s": 34.53,
      "text_en": "Okay. Alright sir, then I'll mark it as lost.",
      "text_native": "अच्छा। ठीक है सर, फिर तो मैं लॉस्ट कर देता हूं।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 21,
      "speaker": "customer",
      "start_s": 34.75,
      "end_s": 35.05,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178834602022",
      "idx": 22,
      "speaker": "customer",
      "start_s": 35.55,
      "end_s": 35.85,
      "text_en": "Yes.",
      "text_native": "जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834602022",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, Mr. Rao, this is Kartik speaking from JSW One.",
      "comment": "Agent gave a standard, professional opening and identified the company registration."
    },
    {
      "ucid": "21112178834602022",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only verified the company name but failed to ask for procurement city, role, or contact details."
    },
    {
      "ucid": "21112178834602022",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The call was disqualified before full discovery, but the agent only asked a single clarifying question about MS usage."
    },
    {
      "ucid": "21112178834602022",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent mentioned the platform but did not explain any of its benefits or features."
    },
    {
      "ucid": "21112178834602022",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for a current requirement and instead accepted the customer's disqualification immediately."
    },
    {
      "ucid": "21112178834602022",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended the call by marking it as lost, which is not one of the three required positive closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}