21112178834534271 · Call

Call 21112178834534271 2026-09-02 · Aditya Pandey · 1:11

Data-quality flag. Disposition logged as Invalid_Number but the transcript has 18 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Invalid_Number	full conversation 18 turns, clean transcript (6% inaudible)	Hindi	18	new_registration (campaign_name:medium)

Audio: noisy: The recording begins with a brief sentence in Gujarati from a different speaker before the main Hindi conversation starts. There is significant background noise on the customer's side, making some of their speech muffled.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.33

confidence high · +0/−1 from 2 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) agent only asked about the business type, missing the other 7 required discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified agent asked about a requirement but failed to schedule a specific callback date when the customer said no.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes call ended abruptly with no clear closure or next step agreed upon.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.

Summary

The agent contacted a new registration from 'Uno Mindaas'. The agent confirmed the company and learned their business is 'steel structure'. The customer denied any immediate requirement, and the call ended abruptly before the agent could complete discovery or establish a next step.

Coaching

After your introduction, focus on verifying the contact person and their role in procurement (NR2) before asking about requirements, as this ensures you're speaking with a decision-maker.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform. agent introduced himself and the company, stating the reason for the call (registration).
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Hello, namaste, are you speaking from Uno Mindaas, sir? agent only verified the company name, missing the other 3 required questions on city, procurement role, and contact details.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	Uh sir, you also do business, so sir what business do you do? Of the company? agent only asked about the business type, missing the other 7 required discovery questions.
NR4 Platform education	1	fail	–	0.0	call ended before any platform education could be provided.
NR5 First opportunity identified	2	fail	–	0.0	Did you have any requirement, sir? agent asked about a requirement but failed to schedule a specific callback date when the customer said no.
NR6 Closure - one of three outcomes	2	fail	–	0.0	call ended abruptly with no clear closure or next step agreed upon.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.685	17.2s	7.9s	45.9s	3.6s	289.5	1	9	8	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hello, I am speaking from the JSW One platform.

નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું

customer

1.5s

Hello?

agent

2.2s

Hello?

agent

2.9s

Hello, namaste, are you speaking from Uno Mindaas, sir?

Hello, namaste, uno mindaas se bol rahe the sir?

customer

4.9s

Yes?

Ji?

agent

5.8s

Hello?

agent

6.8s

Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.

Uh sir actually, haan sir, Aditya Pande bol raha tha JSW One platform se.

customer

10.3s

Yes sir.

Ji sir.

agent

11.2s

Uh sir actually you were registered on our platform, I called regarding that. Did you have any requirement, sir?

Uh sir actually aap hamare platform pe register the, usi ke regarding call kiya tha. Kuch requirement thi sir aapki?

customer

14.5s

Hello?

agent

15.8s

You were registered on our platform th-

Aap hamare platform pe register the us-

customer

16.8s

Sir, one minute, [inaudible].

Sir, ek minute, [inaudible].

agent

17.8s

Do you have any requirement in steel, sir, generally?

Aap steel mein aapka kuch requirement rehta hai sir generally?

customer

20.3s

No, no.

Nahi nahi.

agent

21.8s

Uh sir, you also do business, so sir what business do you do? Of the company?

Uh sir aap business bhi karte ho to sir kya karte hain aap business ka? Company ka?

customer

24.8s

It's of steel structure.

Steel structure ka hai.

agent

26.2s

Uh can you repeat, sir, sorry?

Uh repeat kar sakte hain sir, sorry?

customer

27.8s

Steel structure.