{
  "ucid": "21112178834534271",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:05:42",
  "end_time": "2026-09-02 16:06:53",
  "duration_sec": 71,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Invalid_Number",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa4b2419fc0046db3776a3414fd522f7e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1232,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834534271__DIAa4b2419fc0046db3776a3414fd522f7e.mp3",
  "audio_bytes": 132192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 44.064,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hello, I am speaking from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[2s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] AGENT: Hello, namaste, are you speaking from Uno Mindaas, sir?   (Hello, namaste, uno mindaas se bol rahe the sir?)\n[5s] CUSTOMER: Yes?   (Ji?)\n[6s] AGENT: Hello?\n[7s] AGENT: Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.   (Uh sir actually, haan sir, Aditya Pande bol raha tha JSW One platform se.)\n[10s] CUSTOMER: Yes sir.   (Ji sir.)\n[11s] AGENT: Uh sir actually you were registered on our platform, I called regarding that. Did you have any requirement, sir?   (Uh sir actually aap hamare platform pe register the, usi ke regarding call kiya tha. Kuch requirement thi sir aapki?)\n[14s] CUSTOMER: Hello?\n[16s] AGENT: You were registered on our platform th-   (Aap hamare platform pe register the us-)\n[17s] CUSTOMER: Sir, one minute, [inaudible].   (Sir, ek minute, [inaudible].)\n[18s] AGENT: Do you have any requirement in steel, sir, generally?   (Aap steel mein aapka kuch requirement rehta hai sir generally?)\n[20s] CUSTOMER: No, no.   (Nahi nahi.)\n[22s] AGENT: Uh sir, you also do business, so sir what business do you do? Of the company?   (Uh sir aap business bhi karte ho to sir kya karte hain aap business ka? Company ka?)\n[25s] CUSTOMER: It's of steel structure.   (Steel structure ka hai.)\n[26s] AGENT: Uh can you repeat, sir, sorry?   (Uh repeat kar sakte hain sir, sorry?)\n[28s] CUSTOMER: Steel structure.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "noisy: The recording begins with a brief sentence in Gujarati from a different speaker before the main Hindi conversation starts. There is significant background noise on the customer's side, making some of their speech muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (6% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "After your introduction, focus on verifying the contact person and their role in procurement (NR2) before asking about requirements, as this ensures you're speaking with a decision-maker.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration from 'Uno Mindaas'. The agent confirmed the company and learned their business is 'steel structure'. The customer denied any immediate requirement, and the call ended abruptly before the agent could complete discovery or establish a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.\", \"comment\": \"agent introduced himself and the company, stating the reason for the call (registration).\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, namaste, are you speaking from Uno Mindaas, sir?\", \"comment\": \"agent only verified the company name, missing the other 3 required questions on city, procurement role, and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh sir, you also do business, so sir what business do you do? Of the company?\", \"comment\": \"agent only asked about the business type, missing the other 7 required discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement, sir?\", \"comment\": \"agent asked about a requirement but failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"call ended abruptly with no clear closure or next step agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, focus on verifying the contact person and their role in procurement (NR2) before asking about requirements, as this ensures you're speaking with a decision-maker.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration from 'Uno Mindaas'. The agent confirmed the company and learned their business is 'steel structure'. The customer denied any immediate requirement, and the call ended abruptly before the agent could complete discovery or establish a next step.\"}",
  "error": null,
  "latency_ms": 31282,
  "input_tokens": 3095,
  "output_tokens": 724,
  "created_at": "2026-09-25 11:48:15",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.685,
  "agent_talk_sec": 17.2,
  "customer_talk_sec": 7.9,
  "dead_air_sec": 45.9,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 289.5,
  "interruptions": 1,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 8,
  "words_agent": 83,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834534271",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 1.5,
      "text_en": "Hello, I am speaking from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178834534271",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 2.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 4.8,
      "text_en": "Hello, namaste, are you speaking from Uno Mindaas, sir?",
      "text_native": "Hello, namaste, uno mindaas se bol rahe the sir?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.3,
      "text_en": "Yes?",
      "text_native": "Ji?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 10.0,
      "text_en": "Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.",
      "text_native": "Uh sir actually, haan sir, Aditya Pande bol raha tha JSW One platform se."
    },
    {
      "ucid": "21112178834534271",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 10.8,
      "text_en": "Yes sir.",
      "text_native": "Ji sir."
    },
    {
      "ucid": "21112178834534271",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 14.5,
      "text_en": "Uh sir actually you were registered on our platform, I called regarding that. Did you have any requirement, sir?",
      "text_native": "Uh sir actually aap hamare platform pe register the, usi ke regarding call kiya tha. Kuch requirement thi sir aapki?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 17.0,
      "text_en": "You were registered on our platform th-",
      "text_native": "Aap hamare platform pe register the us-"
    },
    {
      "ucid": "21112178834534271",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 18.5,
      "text_en": "Sir, one minute, [inaudible].",
      "text_native": "Sir, ek minute, [inaudible]."
    },
    {
      "ucid": "21112178834534271",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.0,
      "text_en": "Do you have any requirement in steel, sir, generally?",
      "text_native": "Aap steel mein aapka kuch requirement rehta hai sir generally?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 20.8,
      "text_en": "No, no.",
      "text_native": "Nahi nahi."
    },
    {
      "ucid": "21112178834534271",
      "idx": 14,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 24.8,
      "text_en": "Uh sir, you also do business, so sir what business do you do? Of the company?",
      "text_native": "Uh sir aap business bhi karte ho to sir kya karte hain aap business ka? Company ka?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.8,
      "text_en": "It's of steel structure.",
      "text_native": "Steel structure ka hai."
    },
    {
      "ucid": "21112178834534271",
      "idx": 16,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 27.8,
      "text_en": "Uh can you repeat, sir, sorry?",
      "text_native": "Uh repeat kar sakte hain sir, sorry?"
    },
    {
      "ucid": "21112178834534271",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 29.8,
      "text_en": "Steel structure.",
      "text_native": "Steel structure."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834534271",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir actually, yes sir, this is Aditya Pande speaking from the JSW One platform.",
      "comment": "agent introduced himself and the company, stating the reason for the call (registration)."
    },
    {
      "ucid": "21112178834534271",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, namaste, are you speaking from Uno Mindaas, sir?",
      "comment": "agent only verified the company name, missing the other 3 required questions on city, procurement role, and contact details."
    },
    {
      "ucid": "21112178834534271",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh sir, you also do business, so sir what business do you do? Of the company?",
      "comment": "agent only asked about the business type, missing the other 7 required discovery questions."
    },
    {
      "ucid": "21112178834534271",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178834534271",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement, sir?",
      "comment": "agent asked about a requirement but failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178834534271",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "call ended abruptly with no clear closure or next step agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}