Call 21112178834521951 2026-09-02 · Aditya Pandey · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: noisy: There is background noise throughout the call, and the agent's initial speech is muffled and difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.67
confidence high · +4/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No current requirement was identified, and no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without achieving one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
After resolving initial audio issues, the agent introduced himself. The customer immediately stated they were busy and would talk later, ending the call before any part of the sales pitch could be delivered.
Coaching
When a customer says they are busy, try to secure a specific time for a follow-up by asking 'When would be a better time to call you back?'
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent gave a standard introduction but did not provide a warm welcome or mention the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No current requirement was identified, and no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without achieving one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.712 | 9.9s | 4.0s | 36.1s | 4.3s | 242.4 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.5s
[inaudible]
agent
3.8s
Sir, I am Rishabh Pandey speaking. Hello, is my voice audible?
सर, मैं ऋषभ पांडे बोल रहा हूं। हॅलो, येते का व्हॉइस?
customer
5.8s
Hello?
हॅलो?
agent
6.4s
Yes sir, is my voice audible?
हां सर, येते का व्हॉइस?
customer
7.7s
Hello?
हॅलो?
agent
8.2s
Sir, can you hear my voice?
सर, आवाज आ रही है मेरी?
customer
9.0s
Yes sir, hello.
हां सर, हॅलो।
customer
9.7s
Yes yes, it's audible.
हां हां, आ रही है।
agent
10.3s
Sir, I was saying, I am Rishabh Pandey calling from JSW One, from Jindal Steel Works.
सर, मैं बोल रहा था, मैं ऋषभ पांडे बोल रहा हूं JSW One से, जिंदाल स्टील वर्क्स से।
customer
14.0s
I will talk in a while.
थोड़ी देर में बात करता हूं।