{
  "ucid": "21112178834521951",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:03:39",
  "end_time": "2026-09-02 16:04:29",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe2ea6b6817777583466fe362084024df.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1234,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834521951__DIAe2ea6b6817777583466fe362084024df.mp3",
  "audio_bytes": 81432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.144,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: [inaudible]\n[4s] AGENT: Sir, I am Rishabh Pandey speaking. Hello, is my voice audible?   (सर, मैं ऋषभ पांडे बोल रहा हूं। हॅलो, येते का व्हॉइस?)\n[6s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Yes sir, is my voice audible?   (हां सर, येते का व्हॉइस?)\n[8s] CUSTOMER: Hello?   (हॅलो?)\n[8s] AGENT: Sir, can you hear my voice?   (सर, आवाज आ रही है मेरी?)\n[9s] CUSTOMER: Yes sir, hello.   (हां सर, हॅलो।)\n[10s] CUSTOMER: Yes yes, it's audible.   (हां हां, आ रही है।)\n[10s] AGENT: Sir, I was saying, I am Rishabh Pandey calling from JSW One, from Jindal Steel Works.   (सर, मैं बोल रहा था, मैं ऋषभ पांडे बोल रहा हूं JSW One से, जिंदाल स्टील वर्क्स से।)\n[14s] CUSTOMER: I will talk in a while.   (थोड़ी देर में बात करता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: There is background noise throughout the call, and the agent's initial speech is muffled and difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they are busy, try to secure a specific time for a follow-up by asking 'When would be a better time to call you back?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "After resolving initial audio issues, the agent introduced himself. The customer immediately stated they were busy and would talk later, ending the call before any part of the sales pitch could be delivered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent gave a standard introduction but did not provide a warm welcome or mention the customer's new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any profile verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No current requirement was identified, and no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without achieving one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy, try to secure a specific time for a follow-up by asking 'When would be a better time to call you back?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"After resolving initial audio issues, the agent introduced himself. The customer immediately stated they were busy and would talk later, ending the call before any part of the sales pitch could be delivered.\"}",
  "error": null,
  "latency_ms": 20790,
  "input_tokens": 2893,
  "output_tokens": 625,
  "created_at": "2026-09-25 11:48:13",
  "sentiment": "positive",
  "sentiment_score": 0.667,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.712,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 36.1,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 242.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 40,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834521951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834521951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 3.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178834521951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.8,
      "text_en": "Sir, I am Rishabh Pandey speaking. Hello, is my voice audible?",
      "text_native": "सर, मैं ऋषभ पांडे बोल रहा हूं। हॅलो, येते का व्हॉइस?"
    },
    {
      "ucid": "21112178834521951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834521951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 7.5,
      "text_en": "Yes sir, is my voice audible?",
      "text_native": "हां सर, येते का व्हॉइस?"
    },
    {
      "ucid": "21112178834521951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834521951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 9.0,
      "text_en": "Sir, can you hear my voice?",
      "text_native": "सर, आवाज आ रही है मेरी?"
    },
    {
      "ucid": "21112178834521951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Yes sir, hello.",
      "text_native": "हां सर, हॅलो।"
    },
    {
      "ucid": "21112178834521951",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 10.3,
      "text_en": "Yes yes, it's audible.",
      "text_native": "हां हां, आ रही है।"
    },
    {
      "ucid": "21112178834521951",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 14.0,
      "text_en": "Sir, I was saying, I am Rishabh Pandey calling from JSW One, from Jindal Steel Works.",
      "text_native": "सर, मैं बोल रहा था, मैं ऋषभ पांडे बोल रहा हूं JSW One से, जिंदाल स्टील वर्क्स से।"
    },
    {
      "ucid": "21112178834521951",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 15.3,
      "text_en": "I will talk in a while.",
      "text_native": "थोड़ी देर में बात करता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834521951",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent gave a standard introduction but did not provide a warm welcome or mention the customer's new registration."
    },
    {
      "ucid": "21112178834521951",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any profile verification questions could be asked."
    },
    {
      "ucid": "21112178834521951",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178834521951",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not mentioned or explained."
    },
    {
      "ucid": "21112178834521951",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No current requirement was identified, and no specific callback date was scheduled."
    },
    {
      "ucid": "21112178834521951",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without achieving one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}