Call 21112178834517661 2026-09-02 · Ronak Mehta · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +2/−4
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about material type, which led to the end application, but missed all other discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but when the customer deferred, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement, not a quote, specific callback, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
price
Your minimum order quantity used to be quite high.
did well
Warm welcome opener
Good afternoon sir, Ronak Mehta speaking from JSW One.
Summary
The agent contacted a new registrant who works with GI/HDGI for solar structures. The customer expressed a concern about JSW's historically high Minimum Order Quantity (MOQ) and stated they have no immediate bulk requirement. The agent performed minimal discovery and did not address the MOQ concern, ending the call with a vague agreement to stay in touch.
Coaching
When the customer raises a past barrier like 'your MOQ used to be high', treat it as an opportunity to explain how the platform is different now, instead of just agreeing and moving on.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good afternoon sir, Ronak Mehta speaking from JSW One. The agent provided a warm and professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Prashant ji? Agent only verified the customer's name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Which material do you deal in, by the way? Kind of material? Agent only asked about material type, which led to the end application, but missed all other discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the platform's value proposition like pricing, TCs, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | is there any plan now? Is any project coming up which would require a good quantity? The agent asked about a requirement, but when the customer deferred, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Let's stay in contact. Let me know if there's a requirement. The call ended with a vague agreement, not a quote, specific callback, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your minimum order quantity used to be quite high. |
Yes, yes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.604 | 25.8s | 16.9s | 47.3s | 8.4s | 241.9 | 0 | 12 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
2.6s
Uh, am I speaking with Prashant ji?
अह प्रशांत जी से बात हो रही है?
customer
4.2s
Yes, speak.
हां बोलिए।
agent
4.8s
Good afternoon sir, Ronak Mehta speaking from JSW One.
गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से।
agent
8.2s
Are you planning anything to procure some material requirement in solar structures?
कुछ प्लान कर रहे हैं क्या आप सोलर स्ट्रक्चर्स में कुछ मटेरियल रिक्वायरमेंट प्रोक्योर करने का?
customer
13.8s
Yes, we were planning, but actually, we don't have that much requirement in bulk from you. Your minimum order quantity used to be quite high.
हां कर तो रहे थे लेकिन एक्चुअली में आपके पास में ना बल्क में इतने की रिक्वायरमेंट हमें होती नहीं है। आपको मिनिमम ऑर्डर क्वांटिटी काफी ज्यादा होती थी।
agent
20.5s
Yes, yes.
हां हां।
customer
21.3s
So I was looking at that same thing just now.
तो मैं वही चीज देख रहा था अभी।
agent
22.6s
Okay, so is there any plan now? Is any project coming up which would require a good quantity?
अच्छा तो अभी कुछ प्लान है? कोई प्रोजेक्ट आ रहा है जिसमें लगे क्वांटिटी अच्छी खासी?
customer
26.8s
See, discussions are ongoing. If something happens, I will call you.
अभी देखिए बातचीत चल रही है। अगर कुछ होगा तो मैं आपसे कॉल करूंगा मैं।
agent
30.5s
Okay. Which material do you deal in, by the way? Kind of material?
ओके। कौनसे मटेरियल में डील करते हो वैसे? काइंड ऑफ मटेरियल?
customer
33.3s
We generally, we deal in GI or HDGI.
हम जनरली हम जीआई या एचडीजीआई में करते हैं।
agent
36.5s
Okay, okay.
अच्छा अच्छा।
customer
37.1s
For solar.
सोलर के लिए।
agent
37.6s
Okay. Okay, yes, I understood. And you don't deal in MakeSure and all that? In MakeSure kind of material?
ठीक है। अच्छा हां समझ गया। और मेकश्योर ये सब में नहीं करते क्या डील? मेकश्योर काइंड ऑफ मटेरियल में?
customer
42.3s
No, we don't deal in that.
नहीं उसमें नहीं करते हैं हम।
agent
43.8s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
agent
44.6s
Okay sir. Let's stay in contact. Let me know if there's a requirement.
ठीक है सर। कांटेक्ट में रहते हैं। कुछ जगह बताइए।
customer
47.0s
Okay. Okay ji, right?
ठीक है। ओके जी है ना?
agent
48.0s
Okay.
ओके।
customer
48.4s
Okay.
ओके।
agent
48.7s
Yeah. Okay ji. Thank you.
या। ओके जी। थैंक यू।