{
  "ucid": "21112178834517661",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:02:56",
  "end_time": "2026-09-02 16:04:26",
  "duration_sec": 90,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb22564fa340d270c313ade8063945433.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1235,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834517661__DIAb22564fa340d270c313ade8063945433.mp3",
  "audio_bytes": 195696,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 65.232,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Uh, am I speaking with Prashant ji?   (अह प्रशांत जी से बात हो रही है?)\n[4s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[5s] AGENT: Good afternoon sir, Ronak Mehta speaking from JSW One.   (गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से।)\n[8s] AGENT: Are you planning anything to procure some material requirement in solar structures?   (कुछ प्लान कर रहे हैं क्या आप सोलर स्ट्रक्चर्स में कुछ मटेरियल रिक्वायरमेंट प्रोक्योर करने का?)\n[14s] CUSTOMER: Yes, we were planning, but actually, we don't have that much requirement in bulk from you. Your minimum order quantity used to be quite high.   (हां कर तो रहे थे लेकिन एक्चुअली में आपके पास में ना बल्क में इतने की रिक्वायरमेंट हमें होती नहीं है। आपको मिनिमम ऑर्डर क्वांटिटी काफी ज्यादा होती थी।)\n[21s] AGENT: Yes, yes.   (हां हां।)\n[21s] CUSTOMER: So I was looking at that same thing just now.   (तो मैं वही चीज देख रहा था अभी।)\n[23s] AGENT: Okay, so is there any plan now? Is any project coming up which would require a good quantity?   (अच्छा तो अभी कुछ प्लान है? कोई प्रोजेक्ट आ रहा है जिसमें लगे क्वांटिटी अच्छी खासी?)\n[27s] CUSTOMER: See, discussions are ongoing. If something happens, I will call you.   (अभी देखिए बातचीत चल रही है। अगर कुछ होगा तो मैं आपसे कॉल करूंगा मैं।)\n[30s] AGENT: Okay. Which material do you deal in, by the way? Kind of material?   (ओके। कौनसे मटेरियल में डील करते हो वैसे? काइंड ऑफ मटेरियल?)\n[33s] CUSTOMER: We generally, we deal in GI or HDGI.   (हम जनरली हम जीआई या एचडीजीआई में करते हैं।)\n[36s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[37s] CUSTOMER: For solar.   (सोलर के लिए।)\n[38s] AGENT: Okay. Okay, yes, I understood. And you don't deal in MakeSure and all that? In MakeSure kind of material?   (ठीक है। अच्छा हां समझ गया। और मेकश्योर ये सब में नहीं करते क्या डील? मेकश्योर काइंड ऑफ मटेरियल में?)\n[42s] CUSTOMER: No, we don't deal in that.   (नहीं उसमें नहीं करते हैं हम।)\n[44s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[45s] AGENT: Okay sir. Let's stay in contact. Let me know if there's a requirement.   (ठीक है सर। कांटेक्ट में रहते हैं। कुछ जगह बताइए।)\n[47s] CUSTOMER: Okay. Okay ji, right?   (ठीक है। ओके जी है ना?)\n[48s] AGENT: Okay.   (ओके।)\n[48s] CUSTOMER: Okay.   (ओके।)\n[49s] AGENT: Yeah. Okay ji. Thank you.   (या। ओके जी। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the customer raises a past barrier like 'your MOQ used to be high', treat it as an opportunity to explain how the platform is different now, instead of just agreeing and moving on.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who works with GI/HDGI for solar structures. The customer expressed a concern about JSW's historically high Minimum Order Quantity (MOQ) and stated they have no immediate bulk requirement. The agent performed minimal discovery and did not address the MOQ concern, ending the call with a vague agreement to stay in touch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Good afternoon sir, Ronak Mehta speaking from JSW One.\", \"comment\": \"The agent provided a warm and professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Prashant ji?\", \"comment\": \"Agent only verified the customer's name and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Which material do you deal in, by the way? Kind of material?\", \"comment\": \"Agent only asked about material type, which led to the end application, but missed all other discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the platform's value proposition like pricing, TCs, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"is there any plan now? Is any project coming up which would require a good quantity?\", \"comment\": \"The agent asked about a requirement, but when the customer deferred, no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Let's stay in contact. Let me know if there's a requirement.\", \"comment\": \"The call ended with a vague agreement, not a quote, specific callback, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer raises a past barrier like 'your MOQ used to be high', treat it as an opportunity to explain how the platform is different now, instead of just agreeing and moving on.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Your minimum order quantity used to be quite high.\", \"response\": \"Yes, yes.\"}], \"call_summary\": \"The agent contacted a new registrant who works with GI/HDGI for solar structures. The customer expressed a concern about JSW's historically high Minimum Order Quantity (MOQ) and stated they have no immediate bulk requirement. The agent performed minimal discovery and did not address the MOQ concern, ending the call with a vague agreement to stay in touch.\"}",
  "error": null,
  "latency_ms": 38778,
  "input_tokens": 3332,
  "output_tokens": 823,
  "created_at": "2026-09-25 11:48:36",
  "sentiment": "neutral",
  "sentiment_score": 0.14,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 4,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.604,
  "agent_talk_sec": 25.8,
  "customer_talk_sec": 16.9,
  "dead_air_sec": 47.3,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 241.9,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 10,
  "discovery_qs": 8,
  "words_agent": 104,
  "words_customer": 70,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834517661",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.07,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.86,
      "text_en": "Uh, am I speaking with Prashant ji?",
      "text_native": "अह प्रशांत जी से बात हो रही है?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.23,
      "end_s": 4.7,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.84,
      "text_en": "Good afternoon sir, Ronak Mehta speaking from JSW One.",
      "text_native": "गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 13.54,
      "text_en": "Are you planning anything to procure some material requirement in solar structures?",
      "text_native": "कुछ प्लान कर रहे हैं क्या आप सोलर स्ट्रक्चर्स में कुछ मटेरियल रिक्वायरमेंट प्रोक्योर करने का?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 20.0,
      "text_en": "Yes, we were planning, but actually, we don't have that much requirement in bulk from you. Your minimum order quantity used to be quite high.",
      "text_native": "हां कर तो रहे थे लेकिन एक्चुअली में आपके पास में ना बल्क में इतने की रिक्वायरमेंट हमें होती नहीं है। आपको मिनिमम ऑर्डर क्वांटिटी काफी ज्यादा होती थी।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.51,
      "end_s": 20.91,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 22.5,
      "text_en": "So I was looking at that same thing just now.",
      "text_native": "तो मैं वही चीज देख रहा था अभी।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 26.5,
      "text_en": "Okay, so is there any plan now? Is any project coming up which would require a good quantity?",
      "text_native": "अच्छा तो अभी कुछ प्लान है? कोई प्रोजेक्ट आ रहा है जिसमें लगे क्वांटिटी अच्छी खासी?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 30.0,
      "text_en": "See, discussions are ongoing. If something happens, I will call you.",
      "text_native": "अभी देखिए बातचीत चल रही है। अगर कुछ होगा तो मैं आपसे कॉल करूंगा मैं।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 10,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 33.2,
      "text_en": "Okay. Which material do you deal in, by the way? Kind of material?",
      "text_native": "ओके। कौनसे मटेरियल में डील करते हो वैसे? काइंड ऑफ मटेरियल?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 11,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 36.0,
      "text_en": "We generally, we deal in GI or HDGI.",
      "text_native": "हम जनरली हम जीआई या एचडीजीआई में करते हैं।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 12,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 37.0,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 13,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 37.5,
      "text_en": "For solar.",
      "text_native": "सोलर के लिए।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 14,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 42.0,
      "text_en": "Okay. Okay, yes, I understood. And you don't deal in MakeSure and all that? In MakeSure kind of material?",
      "text_native": "ठीक है। अच्छा हां समझ गया। और मेकश्योर ये सब में नहीं करते क्या डील? मेकश्योर काइंड ऑफ मटेरियल में?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 15,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 43.5,
      "text_en": "No, we don't deal in that.",
      "text_native": "नहीं उसमें नहीं करते हैं हम।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 16,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 44.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 17,
      "speaker": "agent",
      "start_s": 44.6,
      "end_s": 46.8,
      "text_en": "Okay sir. Let's stay in contact. Let me know if there's a requirement.",
      "text_native": "ठीक है सर। कांटेक्ट में रहते हैं। कुछ जगह बताइए।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 18,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 47.8,
      "text_en": "Okay. Okay ji, right?",
      "text_native": "ठीक है। ओके जी है ना?"
    },
    {
      "ucid": "21112178834517661",
      "idx": 19,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 48.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 48.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178834517661",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.7,
      "end_s": 49.8,
      "text_en": "Yeah. Okay ji. Thank you.",
      "text_native": "या। ओके जी। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834517661",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Good afternoon sir, Ronak Mehta speaking from JSW One.",
      "comment": "The agent provided a warm and professional opening."
    },
    {
      "ucid": "21112178834517661",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Prashant ji?",
      "comment": "Agent only verified the customer's name and did not ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178834517661",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Which material do you deal in, by the way? Kind of material?",
      "comment": "Agent only asked about material type, which led to the end application, but missed all other discovery questions."
    },
    {
      "ucid": "21112178834517661",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any aspect of the platform's value proposition like pricing, TCs, or stock availability."
    },
    {
      "ucid": "21112178834517661",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "is there any plan now? Is any project coming up which would require a good quantity?",
      "comment": "The agent asked about a requirement, but when the customer deferred, no specific callback date was scheduled."
    },
    {
      "ucid": "21112178834517661",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Let's stay in contact. Let me know if there's a requirement.",
      "comment": "The call ended with a vague agreement, not a quote, specific callback, or a scheduled walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834517661",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Your minimum order quantity used to be quite high.",
      "response": "Yes, yes."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}