{
  "ucid": "21112178834513273",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:02:12",
  "end_time": "2026-09-02 16:02:59",
  "duration_sec": 47,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa254b4bbd224fd57e4a26d8d3733498a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1237,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834513273__DIAa254b4bbd224fd57e4a26d8d3733498a.mp3",
  "audio_bytes": 57456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 19.152,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Hello?\n[4s] AGENT: Hello sir, can you hear me?   (Hello sir, आवाज आ रही है?)\n[5s] CUSTOMER: Hello?",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "noisy: Extreme wind noise, especially on the customer's side, makes the conversation very difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call failed to connect, making a pitch impossible. No coaching is applicable for this call; please redial the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent and customer were unable to establish a clear audio connection. The call consisted only of both parties saying \"Hello?\" and the agent asking if he could be heard. No business was discussed before the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call failed to connect properly, so no opener was delivered.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended due to connection issues before any verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended due to connection issues before any discovery could be attempted.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The conversation never reached the platform education stage.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any opportunity could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call disconnected abruptly without any form of closure or next steps.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call failed to connect, making a pitch impossible. No coaching is applicable for this call; please redial the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent and customer were unable to establish a clear audio connection. The call consisted only of both parties saying \\\"Hello?\\\" and the agent asking if he could be heard. No business was discussed before the call ended.\"}",
  "error": null,
  "latency_ms": 16972,
  "input_tokens": 2669,
  "output_tokens": 616,
  "created_at": "2026-09-25 11:48:17",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.415,
  "agent_talk_sec": 1.7,
  "customer_talk_sec": 2.4,
  "dead_air_sec": 42.9,
  "longest_monologue_sec": 1.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 7,
  "words_customer": 3,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834513273",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.03,
      "end_s": 1.56,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834513273",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.88,
      "end_s": 2.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834513273",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.88,
      "end_s": 3.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834513273",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 4.84,
      "text_en": "Hello sir, can you hear me?",
      "text_native": "Hello sir, आवाज आ रही है?"
    },
    {
      "ucid": "21112178834513273",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.26,
      "end_s": 6.51,
      "text_en": "Hello?",
      "text_native": "Hello?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834513273",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call failed to connect properly, so no opener was delivered."
    },
    {
      "ucid": "21112178834513273",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended due to connection issues before any verification questions could be asked."
    },
    {
      "ucid": "21112178834513273",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended due to connection issues before any discovery could be attempted."
    },
    {
      "ucid": "21112178834513273",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The conversation never reached the platform education stage."
    },
    {
      "ucid": "21112178834513273",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any opportunity could be identified."
    },
    {
      "ucid": "21112178834513273",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call disconnected abruptly without any form of closure or next steps."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}