Call 21112178834489742 2026-09-02 · Ronak Mehta · 2:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +10/−9
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only identified the business type (trader) and material, missing 6 of 8 key discovery questions like volume, brands, and payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely with 'let me know' and did not achieve any of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be.
did well
Warm welcome opener
Yes, you had registered a new account, sir. Were you planning for some procurement?
Summary
The agent contacted a customer who had recently registered. The customer explained they are in the planning phase of opening a trading business for cement and rebar and were exploring costs. The agent identified the business type but failed to conduct further discovery, educate the customer on the platform's value, or set a concrete next step, ending the call vaguely.
Coaching
You dominated the conversation (80% talk share) but missed almost every step of the pitch. You must slow down and ask the discovery questions from the script to understand the customer before explaining our process.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, you had registered a new account, sir. Were you planning for some procurement? The agent correctly referenced the new registration and opened the call professionally. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask for the customer's procurement city, role in procurement, or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only identified the business type (trader) and material, missing 6 of 8 key discovery questions like volume, brands, and payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent only mentioned being a 'B2B marketplace' and did not explain any platform value propositions like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely with 'let me know' and did not achieve any of the three required closure outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be. |
The costings... the costings won't be visible in that... whatever your specific requirement is, on that basis we will be able to give you the pricing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.8 heavy | 78.8s | 19.7s | 57.5s | 50.4s | 177.4 | 0 | 15 | 13 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Punit ji, good afternoon. Nonak Mehta speaking from JSW One. From your group, Bablu Ram...
पुनीत जी, गुड आफ्टरनून। नोनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। बबलू राम से आपके ग्रुप से...
customer
5.4s
Yes sir, hello.
हां सर जी, नमस्ते।
agent
6.4s
Yes, you had registered a new account, sir. Were you planning for some procurement?
जी आपने न्यू अकाउंट रजिस्टर किया था सर, कुछ प्रोक्योरमेंट का प्लान कर रहे थे क्या?
customer
9.8s
Hello? Are you calling from Noida, sir?
हेलो? नोएडा से बोल रहे हैं सर?
agent
11.9s
Yes, I am speaking from the Mumbai headquarters. We serve all over India, sir. What material procurement do you have? What do you deal in?
जी मैं मुंबई हेडक्वार्टर से बात कर रहा हूं। वी सर्व ऑल ओवर द इंडिया, सर। आपका क्या मटेरियल प्रोक्योरमेंट का होता है? आप किसमें डील करते हैं?
customer
17.5s
I am not able to understand for what purpose you are calling.
समझ नहीं पा रहा हूं किस पर्पस से बोल रहे हैं।
agent
19.4s
Yes, I am speaking from JSW. Do you have any plan coming up for steel material procurement in materials?
जी मैं जेएसडब्ल्यू से बात कर रहा हूं। आपका स्टील मटेरियल प्रोक्योरमेंट में क्या कुछ प्लान अभी आ रहा है मटेरियल में?
customer
22.6s
Okay okay, JSW. That sir, at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be. I, like, my location...
अच्छा अच्छा, जेएसडब्ल्यू। वो सर, उस समय मैं चेक कर रहा था। प्लान था सीमेंट, ऐसे खोलने के लिए, सीमेंट का दुकान। तो मैं देख रहा था उसपे आपका कॉस्ट क्या पड़ता है। मैं ऐसे मेरा लोकेशन...
agent
29.2s
The costings... the costings won't be visible in that. Okay? But the pricings, what kind of commodity is this, sir. The pricings keep getting updated, right? So whatever your specific requirement is, on that basis we will be able to give you the pricing. What material do you need to do, by the way?
कॉस्टिंग्स तो, कॉस्टिंग्स तो उसमें नहीं दिखेंगी। ओके? बट आपको प्राइसिंग्स, किस किस तरह की कमोडिटी है सर ये। प्राइसिंग्स तो अपडेट होते रहते हैं ना। तो आपको क्या स्पेसिफिक रिक्वायरमेंट रहेगा तो उस बेसिस पे हम आपको प्राइसिंग दे सकेंगे। क्या मटेरियल करना है आपको वैसे?
customer
37.4s
I had to do cement and rods, sir. Rebar.
सीमेंट और छड़ का करना था सर। सरिया।
agent
38.9s
Of what?
किस चीज का?
customer
39.5s
Of building material, in which...
बिल्डिंग मटेरियल का, जिसमें...
agent
40.4s
In building material?
बिल्डिंग मटेरियल में?
customer
41.0s
Cement and rods.
सीमेंट और छड़।
agent
41.7s
Okay.
अच्छा।
customer
42.4s
Yes.
हां।
agent
43.1s
Okay, okay. So do you have any requirement for this thing right now?
अच्छा, अच्छा। तो अभी कुछ रिक्वायरमेंट है आपको इस चीज में?
customer
45.2s
Right now, sir, I am just building all the rooms and all to set it up.
अभी तो फिलहाल सर मैं अभी बना रहा हूं सब रूम ये सब सेटअप करने के लिए।
agent
48.1s
Okay.
ओके।
customer
48.6s
So I was looking at what the costing would be because...
तो मैं देख रहा था कि कॉस्टिंग क्या पड़ता है क्योंकि...
agent
50.2s
You will be taking this material for trading, right?
आप ये ट्रेडिंग के लिए माल लेंगे ना ये तो?
customer
51.8s
Yes yes, will take new.
जी जी, नया लेंगे।
agent
52.5s
Okay.
अच्छा।
agent
52.9s
Okay. Sir, let me tell you that like, see, we are a B2B marketplace. Okay? Our minimum order quantity, the MOQ, is five tons, if you deal in any SKU. Whether you take TMT rods, bars or coils, of HR, CR, GI, okay? Cement has a different criteria for it, okay? So, so as you get an update, some requirement comes up, then let me know. I will keep you on WhatsApp.
ओके। सर मैं बता दूं कि लाइक, सी, हम बी टू बी मार्केटप्लेस है। ओके? हमारा मिनिमम ऑर्डर क्वांटिटी जो होता है, एमओक्यू जो होता है, वो पांच टन होता है, कोई भी एसकेयू में डील करते हैं तो। चाहे आप टीएमटी रॉड्स, बार्स ले लो या कॉइल्स ले लो, एचआर, सीआर, जीआई की, ठीक है? सीमेंट इसका अलग क्राइटेरिया है, ठीक है? तो तो जैसा आपको ऐसा अपडेट, कुछ आता है रिक्वायरमेंट, तो बताइएगा मुझे। मैं आपको व्हाट्सएप करके रखता हूं।
customer
103.4s
Okay sir.
ओके सर।
agent
104.5s
Okay. Yeah.
ओके। या।
customer
106.0s
Thank you.
थैंक यू।
agent
107.3s
Thank you.
थैंक यू।