{
  "ucid": "21112178834489742",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:58:17",
  "end_time": "2026-09-02 16:00:53",
  "duration_sec": 156,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA357f21c1a2842d7cfa0d8543197c8c8c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1239,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834489742__DIA357f21c1a2842d7cfa0d8543197c8c8c.mp3",
  "audio_bytes": 408888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 136.296,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Punit ji, good afternoon. Nonak Mehta speaking from JSW One. From your group, Bablu Ram...   (पुनीत जी, गुड आफ्टरनून। नोनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। बबलू राम से आपके ग्रुप से...)\n[5s] CUSTOMER: Yes sir, hello.   (हां सर जी, नमस्ते।)\n[6s] AGENT: Yes, you had registered a new account, sir. Were you planning for some procurement?   (जी आपने न्यू अकाउंट रजिस्टर किया था सर, कुछ प्रोक्योरमेंट का प्लान कर रहे थे क्या?)\n[10s] CUSTOMER: Hello? Are you calling from Noida, sir?   (हेलो? नोएडा से बोल रहे हैं सर?)\n[12s] AGENT: Yes, I am speaking from the Mumbai headquarters. We serve all over India, sir. What material procurement do you have? What do you deal in?   (जी मैं मुंबई हेडक्वार्टर से बात कर रहा हूं। वी सर्व ऑल ओवर द इंडिया, सर। आपका क्या मटेरियल प्रोक्योरमेंट का होता है? आप किसमें डील करते हैं?)\n[18s] CUSTOMER: I am not able to understand for what purpose you are calling.   (समझ नहीं पा रहा हूं किस पर्पस से बोल रहे हैं।)\n[19s] AGENT: Yes, I am speaking from JSW. Do you have any plan coming up for steel material procurement in materials?   (जी मैं जेएसडब्ल्यू से बात कर रहा हूं। आपका स्टील मटेरियल प्रोक्योरमेंट में क्या कुछ प्लान अभी आ रहा है मटेरियल में?)\n[23s] CUSTOMER: Okay okay, JSW. That sir, at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be. I, like, my location...   (अच्छा अच्छा, जेएसडब्ल्यू। वो सर, उस समय मैं चेक कर रहा था। प्लान था सीमेंट, ऐसे खोलने के लिए, सीमेंट का दुकान। तो मैं देख रहा था उसपे आपका कॉस्ट क्या पड़ता है। मैं ऐसे मेरा लोकेशन...)\n[29s] AGENT: The costings... the costings won't be visible in that. Okay? But the pricings, what kind of commodity is this, sir. The pricings keep getting updated, right? So whatever your specific requirement is, on that basis we will be able to give you the pricing. What material do you need to do, by the way?   (कॉस्टिंग्स तो, कॉस्टिंग्स तो उसमें नहीं दिखेंगी। ओके? बट आपको प्राइसिंग्स, किस किस तरह की कमोडिटी है सर ये। प्राइसिंग्स तो अपडेट होते रहते हैं ना। तो आपको क्या स्पेसिफिक रिक्वायरमेंट रहेगा तो उस बेसिस पे हम आपको प्राइसिंग दे सकेंगे। क्या मटेरियल करना है आपको वैसे?)\n[37s] CUSTOMER: I had to do cement and rods, sir. Rebar.   (सीमेंट और छड़ का करना था सर। सरिया।)\n[39s] AGENT: Of what?   (किस चीज का?)\n[40s] CUSTOMER: Of building material, in which...   (बिल्डिंग मटेरियल का, जिसमें...)\n[40s] AGENT: In building material?   (बिल्डिंग मटेरियल में?)\n[41s] CUSTOMER: Cement and rods.   (सीमेंट और छड़।)\n[42s] AGENT: Okay.   (अच्छा।)\n[42s] CUSTOMER: Yes.   (हां।)\n[43s] AGENT: Okay, okay. So do you have any requirement for this thing right now?   (अच्छा, अच्छा। तो अभी कुछ रिक्वायरमेंट है आपको इस चीज में?)\n[45s] CUSTOMER: Right now, sir, I am just building all the rooms and all to set it up.   (अभी तो फिलहाल सर मैं अभी बना रहा हूं सब रूम ये सब सेटअप करने के लिए।)\n[48s] AGENT: Okay.   (ओके।)\n[49s] CUSTOMER: So I was looking at what the costing would be because...   (तो मैं देख रहा था कि कॉस्टिंग क्या पड़ता है क्योंकि...)\n[50s] AGENT: You will be taking this material for trading, right?   (आप ये ट्रेडिंग के लिए माल लेंगे ना ये तो?)\n[52s] CUSTOMER: Yes yes, will take new.   (जी जी, नया लेंगे।)\n[52s] AGENT: Okay.   (अच्छा।)\n[53s] AGENT: Okay. Sir, let me tell you that like, see, we are a B2B marketplace. Okay? Our minimum order quantity, the MOQ, is five tons, if you deal in any SKU. Whether you take TMT rods, bars or coils, of HR, CR, GI, okay? Cement has a different criteria for it, okay? So, so as you get an update, some requirement comes up, then let me know. I will keep you on WhatsApp.   (ओके। सर मैं बता दूं कि लाइक, सी, हम बी टू बी मार्केटप्लेस है। ओके? हमारा मिनिमम ऑर्डर क्वांटिटी जो होता है, एमओक्यू जो होता है, वो पांच टन होता है, कोई भी एसकेयू में डील करते हैं तो। चाहे आप टीएमटी रॉड्स, बार्स ले लो या कॉइल्स ले लो, एचआर, सीआर, जीआई की, ठीक है? सीमेंट इसका अलग क्राइटेरिया है, ठीक है? तो तो जैसा आपको ऐसा अपडेट, कुछ आता है रिक्वायरमेंट, तो बताइएगा मुझे। मैं आपको व्हाट्सएप करके रखता हूं।)\n[103s] CUSTOMER: Okay sir.   (ओके सर।)\n[104s] AGENT: Okay. Yeah.   (ओके। या।)\n[106s] CUSTOMER: Thank you.   (थैंक यू।)\n[107s] AGENT: Thank you.   (थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You dominated the conversation (80% talk share) but missed almost every step of the pitch. You must slow down and ask the discovery questions from the script to understand the customer before explaining our process.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had recently registered. The customer explained they are in the planning phase of opening a trading business for cement and rebar and were exploring costs. The agent identified the business type but failed to conduct further discovery, educate the customer on the platform's value, or set a concrete next step, ending the call vaguely.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, you had registered a new account, sir. Were you planning for some procurement?\", \"comment\": \"The agent correctly referenced the new registration and opened the call professionally.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask for the customer's procurement city, role in procurement, or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only identified the business type (trader) and material, missing 6 of 8 key discovery questions like volume, brands, and payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only mentioned being a 'B2B marketplace' and did not explain any platform value propositions like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely with 'let me know' and did not achieve any of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You dominated the conversation (80% talk share) but missed almost every step of the pitch. You must slow down and ask the discovery questions from the script to understand the customer before explaining our process.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be.\", \"response\": \"The costings... the costings won't be visible in that... whatever your specific requirement is, on that basis we will be able to give you the pricing.\"}], \"call_summary\": \"The agent contacted a customer who had recently registered. The customer explained they are in the planning phase of opening a trading business for cement and rebar and were exploring costs. The agent identified the business type but failed to conduct further discovery, educate the customer on the platform's value, or set a concrete next step, ending the call vaguely.\"}",
  "error": null,
  "latency_ms": 44278,
  "input_tokens": 3882,
  "output_tokens": 855,
  "created_at": "2026-09-25 11:48:46",
  "sentiment": "neutral",
  "sentiment_score": -0.093,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 9,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.8,
  "agent_talk_sec": 78.8,
  "customer_talk_sec": 19.7,
  "dead_air_sec": 57.5,
  "longest_monologue_sec": 50.4,
  "agent_wpm": 177.4,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 13,
  "discovery_qs": 14,
  "words_agent": 233,
  "words_customer": 114,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834489742",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 5.11,
      "text_en": "Punit ji, good afternoon. Nonak Mehta speaking from JSW One. From your group, Bablu Ram...",
      "text_native": "पुनीत जी, गुड आफ्टरनून। नोनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। बबलू राम से आपके ग्रुप से..."
    },
    {
      "ucid": "21112178834489742",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.41,
      "end_s": 6.28,
      "text_en": "Yes sir, hello.",
      "text_native": "हां सर जी, नमस्ते।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.39,
      "end_s": 9.1,
      "text_en": "Yes, you had registered a new account, sir. Were you planning for some procurement?",
      "text_native": "जी आपने न्यू अकाउंट रजिस्टर किया था सर, कुछ प्रोक्योरमेंट का प्लान कर रहे थे क्या?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 11.2,
      "text_en": "Hello? Are you calling from Noida, sir?",
      "text_native": "हेलो? नोएडा से बोल रहे हैं सर?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.88,
      "end_s": 16.78,
      "text_en": "Yes, I am speaking from the Mumbai headquarters. We serve all over India, sir. What material procurement do you have? What do you deal in?",
      "text_native": "जी मैं मुंबई हेडक्वार्टर से बात कर रहा हूं। वी सर्व ऑल ओवर द इंडिया, सर। आपका क्या मटेरियल प्रोक्योरमेंट का होता है? आप किसमें डील करते हैं?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 18.98,
      "text_en": "I am not able to understand for what purpose you are calling.",
      "text_native": "समझ नहीं पा रहा हूं किस पर्पस से बोल रहे हैं।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 6,
      "speaker": "agent",
      "start_s": 19.38,
      "end_s": 22.48,
      "text_en": "Yes, I am speaking from JSW. Do you have any plan coming up for steel material procurement in materials?",
      "text_native": "जी मैं जेएसडब्ल्यू से बात कर रहा हूं। आपका स्टील मटेरियल प्रोक्योरमेंट में क्या कुछ प्लान अभी आ रहा है मटेरियल में?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.58,
      "end_s": 29.2,
      "text_en": "Okay okay, JSW. That sir, at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be. I, like, my location...",
      "text_native": "अच्छा अच्छा, जेएसडब्ल्यू। वो सर, उस समय मैं चेक कर रहा था। प्लान था सीमेंट, ऐसे खोलने के लिए, सीमेंट का दुकान। तो मैं देख रहा था उसपे आपका कॉस्ट क्या पड़ता है। मैं ऐसे मेरा लोकेशन..."
    },
    {
      "ucid": "21112178834489742",
      "idx": 8,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 37.2,
      "text_en": "The costings... the costings won't be visible in that. Okay? But the pricings, what kind of commodity is this, sir. The pricings keep getting updated, right? So whatever your specific requirement is, on that basis we will be able to give you the pricing. What material do you need to do, by the way?",
      "text_native": "कॉस्टिंग्स तो, कॉस्टिंग्स तो उसमें नहीं दिखेंगी। ओके? बट आपको प्राइसिंग्स, किस किस तरह की कमोडिटी है सर ये। प्राइसिंग्स तो अपडेट होते रहते हैं ना। तो आपको क्या स्पेसिफिक रिक्वायरमेंट रहेगा तो उस बेसिस पे हम आपको प्राइसिंग दे सकेंगे। क्या मटेरियल करना है आपको वैसे?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 9,
      "speaker": "customer",
      "start_s": 37.4,
      "end_s": 38.8,
      "text_en": "I had to do cement and rods, sir. Rebar.",
      "text_native": "सीमेंट और छड़ का करना था सर। सरिया।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 10,
      "speaker": "agent",
      "start_s": 38.9,
      "end_s": 39.3,
      "text_en": "Of what?",
      "text_native": "किस चीज का?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 11,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.4,
      "text_en": "Of building material, in which...",
      "text_native": "बिल्डिंग मटेरियल का, जिसमें..."
    },
    {
      "ucid": "21112178834489742",
      "idx": 12,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 40.9,
      "text_en": "In building material?",
      "text_native": "बिल्डिंग मटेरियल में?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 13,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 41.7,
      "text_en": "Cement and rods.",
      "text_native": "सीमेंट और छड़।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 14,
      "speaker": "agent",
      "start_s": 41.7,
      "end_s": 42.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 15,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 42.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 16,
      "speaker": "agent",
      "start_s": 43.1,
      "end_s": 45.0,
      "text_en": "Okay, okay. So do you have any requirement for this thing right now?",
      "text_native": "अच्छा, अच्छा। तो अभी कुछ रिक्वायरमेंट है आपको इस चीज में?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 17,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 48.0,
      "text_en": "Right now, sir, I am just building all the rooms and all to set it up.",
      "text_native": "अभी तो फिलहाल सर मैं अभी बना रहा हूं सब रूम ये सब सेटअप करने के लिए।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 48.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 19,
      "speaker": "customer",
      "start_s": 48.6,
      "end_s": 50.2,
      "text_en": "So I was looking at what the costing would be because...",
      "text_native": "तो मैं देख रहा था कि कॉस्टिंग क्या पड़ता है क्योंकि..."
    },
    {
      "ucid": "21112178834489742",
      "idx": 20,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 51.6,
      "text_en": "You will be taking this material for trading, right?",
      "text_native": "आप ये ट्रेडिंग के लिए माल लेंगे ना ये तो?"
    },
    {
      "ucid": "21112178834489742",
      "idx": 21,
      "speaker": "customer",
      "start_s": 51.8,
      "end_s": 52.4,
      "text_en": "Yes yes, will take new.",
      "text_native": "जी जी, नया लेंगे।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 22,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 52.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 23,
      "speaker": "agent",
      "start_s": 52.9,
      "end_s": 103.1,
      "text_en": "Okay. Sir, let me tell you that like, see, we are a B2B marketplace. Okay? Our minimum order quantity, the MOQ, is five tons, if you deal in any SKU. Whether you take TMT rods, bars or coils, of HR, CR, GI, okay? Cement has a different criteria for it, okay? So, so as you get an update, some requirement comes up, then let me know. I will keep you on WhatsApp.",
      "text_native": "ओके। सर मैं बता दूं कि लाइक, सी, हम बी टू बी मार्केटप्लेस है। ओके? हमारा मिनिमम ऑर्डर क्वांटिटी जो होता है, एमओक्यू जो होता है, वो पांच टन होता है, कोई भी एसकेयू में डील करते हैं तो। चाहे आप टीएमटी रॉड्स, बार्स ले लो या कॉइल्स ले लो, एचआर, सीआर, जीआई की, ठीक है? सीमेंट इसका अलग क्राइटेरिया है, ठीक है? तो तो जैसा आपको ऐसा अपडेट, कुछ आता है रिक्वायरमेंट, तो बताइएगा मुझे। मैं आपको व्हाट्सएप करके रखता हूं।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 24,
      "speaker": "customer",
      "start_s": 103.4,
      "end_s": 104.0,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 25,
      "speaker": "agent",
      "start_s": 104.5,
      "end_s": 105.2,
      "text_en": "Okay. Yeah.",
      "text_native": "ओके। या।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 26,
      "speaker": "customer",
      "start_s": 106.0,
      "end_s": 106.5,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    },
    {
      "ucid": "21112178834489742",
      "idx": 27,
      "speaker": "agent",
      "start_s": 107.3,
      "end_s": 107.8,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834489742",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, you had registered a new account, sir. Were you planning for some procurement?",
      "comment": "The agent correctly referenced the new registration and opened the call professionally."
    },
    {
      "ucid": "21112178834489742",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask for the customer's procurement city, role in procurement, or verify contact details."
    },
    {
      "ucid": "21112178834489742",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent only identified the business type (trader) and material, missing 6 of 8 key discovery questions like volume, brands, and payment terms."
    },
    {
      "ucid": "21112178834489742",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only mentioned being a 'B2B marketplace' and did not explain any platform value propositions like transparent pricing or test certificates."
    },
    {
      "ucid": "21112178834489742",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178834489742",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely with 'let me know' and did not achieve any of the three required closure outcomes."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834489742",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "at that time I was checking. The plan was for cement, to open something like that, a cement shop. So I was looking at what your cost would be.",
      "response": "The costings... the costings won't be visible in that... whatever your specific requirement is, on that basis we will be able to give you the pricing."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}