Call 21112178834416481 2026-09-02 · Ronak Mehta · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone but still understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +10/−4
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the material type, failing to conduct discovery on quantity, current brands, payment terms, or past JSW buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer stated no current requirement, the agent failed to schedule a specific callback date, leaving the next step vague and customer-dependent.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not conclude with a quote, a specific callback date, or a platform walkthrough; it ended on a vague promise from the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.
Summary
The agent spoke with Namit Agarwal from JK Fasteners, a manufacturer in Ludhiana. The customer confirmed they use specific grades of wire rods (15B25, 10B21) but have no immediate requirement, only pending inquiries. The agent failed to conduct discovery or educate on the platform, and the call ended with the customer vaguely promising to connect on WhatsApp if a need arises.
Coaching
You must follow the pitch structure; build value through discovery and platform education before asking for a requirement to increase your chances of success.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Yes, do you have any requirement right now? The agent immediately asked for a requirement without a warm welcome or positioning as a helper, which feels like a hard sales push. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with JK Fasteners?... Your location is Ludhiana, correct?... What is your name, sir? The agent verified the company name, customer name, and procurement city, but missed asking about procurement involvement and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | And which material do you deal in? HR, CR, wire rods, in what? The agent only asked about the material type, failing to conduct discovery on quantity, current brands, payment terms, or past JSW buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or mention any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | if you send it to me on WhatsApp, then I can connect with you, that's why. When the customer stated no current requirement, the agent failed to schedule a specific callback date, leaving the next step vague and customer-dependent. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not conclude with a quote, a specific callback date, or a platform walkthrough; it ended on a vague promise from the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further. |
And which material do you deal in? HR, CR, wire rods, in what? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.573 | 26.7s | 19.9s | 66.4s | 3.7s | 285.4 | 0 | 14 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.2s
Hello.
agent
2.2s
So am I speaking with JK Fasteners?
तो JK Fasteners से बात हो रही है मेरी?
customer
4.3s
Yes.
हां जी।
agent
5.0s
Yes, I am speaking from Aurangabad, from JSW One.
जी, औरंगाबाद में बात कर रहा हूं मैं, JSW One से।
customer
7.3s
Yes.
हां जी।
agent
7.7s
Yes, do you have any requirement right now?
जी, कुछ अभी requirement आ रहा है अभी आपको?
customer
9.7s
No sir, there is no requirement right now.
नहीं सर, अभी तो requirement नहीं है।
agent
10.9s
In MS steels?
MS steels में?
customer
11.9s
No sir, not right now.
नहीं सर, अभी तो नहीं है।
agent
12.8s
Until when is the plan, I mean, when can your requirement come?
कब कब तक का प्लान है मतलब कब कभी आ सकता है requirement आपका?
customer
15.8s
Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.
सर मेरी ना enquiries चल रही है आगे। कोई आएगी तो ही मैं आगे proceed कर पाऊंगा।
agent
19.5s
And which material do you deal in? HR, CR, wire rods, in what?
और किस कौनसे material में deal करते है आप? HR, CR, wire rods, किस में?
customer
22.1s
Sir, wire rods.
सर, wire rods.
agent
22.8s
In wire rods, brother.
Wire rods में, भैया।
customer
23.7s
In Boron, the 15B25 grade and 10B21.
Boron में जो 15B25 grade है and 10B21.
agent
27.3s
Okay. So, when should I give you a reminder, should I call you mid-week? Mid-month?
Okay. So, कब का आपको मैं reminder दे, एक mid-week में call करूं आपको मैं? Mid-month में?
customer
31.2s
Uh sir, I think I have already received your WhatsApp.
Uh sir, I think आपका मेरेको WhatsApp आया ही हुआ है।
agent
33.4s
Yes, yes.
जी जी।
customer
33.8s
So for now, there are only inquiries from ahead about what, how many tons are needed, what not, how it is.
तो पूरी अभी तो आगे से inquiries ही है कि क्या, कितने ton चाहिए, क्या नहीं, कैसे है।
agent
37.8s
Yes, so if you send it to me on WhatsApp, then I can connect with you, that's why.
हां तो मुझे आप मुझे WhatsApp पे भी डाल देंगे ना, तो कैसा है की मैं आपको कर सकता हूं connect वैसे इसलिए।
customer
41.8s
Okay, I will send it to you on WhatsApp then.
चलो, मैं आपको WhatsApp पे फिर कर देता हूं जी।
agent
43.8s
Yes, yes, yes. Your location is Ludhiana, correct?
जी जी जी। आपका location कहां लुधियाना, correct?
customer
45.8s
Yes.
हां जी।
agent
46.5s
Yes, yes. Thank you. What is your name, sir? I don't have the name in the system here.
जी जी। Thank you. आपका नाम क्या है सर जी? इसमें system में नाम नहीं दिया है मैंने इसमें।
customer
49.8s
Namit Agarwal.
नमित अग्रवाल।
agent
51.2s
Namit Agarwal. Okay, thank you sir. Yeah.
नमित अग्रवाल। Okay, thank you sir. Yeah.
customer
53.6s
Okay.