{
  "ucid": "21112178834416481",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:46:04",
  "end_time": "2026-09-02 15:47:57",
  "duration_sec": 113,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfef4a8905d76ee87c81393d49d7554c8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1245,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834416481__DIAfef4a8905d76ee87c81393d49d7554c8.mp3",
  "audio_bytes": 262440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 87.48,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello.\n[2s] AGENT: So am I speaking with JK Fasteners?   (तो JK Fasteners से बात हो रही है मेरी?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Yes, I am speaking from Aurangabad, from JSW One.   (जी, औरंगाबाद में बात कर रहा हूं मैं, JSW One से।)\n[7s] CUSTOMER: Yes.   (हां जी।)\n[8s] AGENT: Yes, do you have any requirement right now?   (जी, कुछ अभी requirement आ रहा है अभी आपको?)\n[10s] CUSTOMER: No sir, there is no requirement right now.   (नहीं सर, अभी तो requirement नहीं है।)\n[11s] AGENT: In MS steels?   (MS steels में?)\n[12s] CUSTOMER: No sir, not right now.   (नहीं सर, अभी तो नहीं है।)\n[13s] AGENT: Until when is the plan, I mean, when can your requirement come?   (कब कब तक का प्लान है मतलब कब कभी आ सकता है requirement आपका?)\n[16s] CUSTOMER: Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.   (सर मेरी ना enquiries चल रही है आगे। कोई आएगी तो ही मैं आगे proceed कर पाऊंगा।)\n[20s] AGENT: And which material do you deal in? HR, CR, wire rods, in what?   (और किस कौनसे material में deal करते है आप? HR, CR, wire rods, किस में?)\n[22s] CUSTOMER: Sir, wire rods.   (सर, wire rods.)\n[23s] AGENT: In wire rods, brother.   (Wire rods में, भैया।)\n[24s] CUSTOMER: In Boron, the 15B25 grade and 10B21.   (Boron में जो 15B25 grade है and 10B21.)\n[27s] AGENT: Okay. So, when should I give you a reminder, should I call you mid-week? Mid-month?   (Okay. So, कब का आपको मैं reminder दे, एक mid-week में call करूं आपको मैं? Mid-month में?)\n[31s] CUSTOMER: Uh sir, I think I have already received your WhatsApp.   (Uh sir, I think आपका मेरेको WhatsApp आया ही हुआ है।)\n[33s] AGENT: Yes, yes.   (जी जी।)\n[34s] CUSTOMER: So for now, there are only inquiries from ahead about what, how many tons are needed, what not, how it is.   (तो पूरी अभी तो आगे से inquiries ही है कि क्या, कितने ton चाहिए, क्या नहीं, कैसे है।)\n[38s] AGENT: Yes, so if you send it to me on WhatsApp, then I can connect with you, that's why.   (हां तो मुझे आप मुझे WhatsApp पे भी डाल देंगे ना, तो कैसा है की मैं आपको कर सकता हूं connect वैसे इसलिए।)\n[42s] CUSTOMER: Okay, I will send it to you on WhatsApp then.   (चलो, मैं आपको WhatsApp पे फिर कर देता हूं जी।)\n[44s] AGENT: Yes, yes, yes. Your location is Ludhiana, correct?   (जी जी जी। आपका location कहां लुधियाना, correct?)\n[46s] CUSTOMER: Yes.   (हां जी।)\n[46s] AGENT: Yes, yes. Thank you. What is your name, sir? I don't have the name in the system here.   (जी जी। Thank you. आपका नाम क्या है सर जी? इसमें system में नाम नहीं दिया है मैंने इसमें।)\n[50s] CUSTOMER: Namit Agarwal.   (नमित अग्रवाल।)\n[51s] AGENT: Namit Agarwal. Okay, thank you sir. Yeah.   (नमित अग्रवाल। Okay, thank you sir. Yeah.)\n[54s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone but still understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure; build value through discovery and platform education before asking for a requirement to increase your chances of success.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with Namit Agarwal from JK Fasteners, a manufacturer in Ludhiana. The customer confirmed they use specific grades of wire rods (15B25, 10B21) but have no immediate requirement, only pending inquiries. The agent failed to conduct discovery or educate on the platform, and the call ended with the customer vaguely promising to connect on WhatsApp if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, do you have any requirement right now?\", \"comment\": \"The agent immediately asked for a requirement without a warm welcome or positioning as a helper, which feels like a hard sales push.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with JK Fasteners?... Your location is Ludhiana, correct?... What is your name, sir?\", \"comment\": \"The agent verified the company name, customer name, and procurement city, but missed asking about procurement involvement and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And which material do you deal in? HR, CR, wire rods, in what?\", \"comment\": \"The agent only asked about the material type, failing to conduct discovery on quantity, current brands, payment terms, or past JSW buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or mention any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if you send it to me on WhatsApp, then I can connect with you, that's why.\", \"comment\": \"When the customer stated no current requirement, the agent failed to schedule a specific callback date, leaving the next step vague and customer-dependent.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not conclude with a quote, a specific callback date, or a platform walkthrough; it ended on a vague promise from the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; build value through discovery and platform education before asking for a requirement to increase your chances of success.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.\", \"response\": \"And which material do you deal in? HR, CR, wire rods, in what?\"}], \"call_summary\": \"The agent spoke with Namit Agarwal from JK Fasteners, a manufacturer in Ludhiana. The customer confirmed they use specific grades of wire rods (15B25, 10B21) but have no immediate requirement, only pending inquiries. The agent failed to conduct discovery or educate on the platform, and the call ended with the customer vaguely promising to connect on WhatsApp if a need arises.\"}",
  "error": null,
  "latency_ms": 42657,
  "input_tokens": 3513,
  "output_tokens": 902,
  "created_at": "2026-09-25 11:48:58",
  "sentiment": "neutral",
  "sentiment_score": 0.113,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 4,
  "lex_hits": 13,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.573,
  "agent_talk_sec": 26.7,
  "customer_talk_sec": 19.9,
  "dead_air_sec": 66.4,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 285.4,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 13,
  "discovery_qs": 10,
  "words_agent": 127,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834416481",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.18,
      "end_s": 1.58,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834416481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.23,
      "end_s": 4.01,
      "text_en": "So am I speaking with JK Fasteners?",
      "text_native": "तो JK Fasteners से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.33,
      "end_s": 4.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.01,
      "end_s": 7.3,
      "text_en": "Yes, I am speaking from Aurangabad, from JSW One.",
      "text_native": "जी, औरंगाबाद में बात कर रहा हूं मैं, JSW One से।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 9.4,
      "text_en": "Yes, do you have any requirement right now?",
      "text_native": "जी, कुछ अभी requirement आ रहा है अभी आपको?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 10.88,
      "text_en": "No sir, there is no requirement right now.",
      "text_native": "नहीं सर, अभी तो requirement नहीं है।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.88,
      "end_s": 11.5,
      "text_en": "In MS steels?",
      "text_native": "MS steels में?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.8,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.5,
      "text_en": "Until when is the plan, I mean, when can your requirement come?",
      "text_native": "कब कब तक का प्लान है मतलब कब कभी आ सकता है requirement आपका?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 19.5,
      "text_en": "Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.",
      "text_native": "सर मेरी ना enquiries चल रही है आगे। कोई आएगी तो ही मैं आगे proceed कर पाऊंगा।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 21.8,
      "text_en": "And which material do you deal in? HR, CR, wire rods, in what?",
      "text_native": "और किस कौनसे material में deal करते है आप? HR, CR, wire rods, किस में?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 22.8,
      "text_en": "Sir, wire rods.",
      "text_native": "सर, wire rods."
    },
    {
      "ucid": "21112178834416481",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 23.4,
      "text_en": "In wire rods, brother.",
      "text_native": "Wire rods में, भैया।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.7,
      "end_s": 26.8,
      "text_en": "In Boron, the 15B25 grade and 10B21.",
      "text_native": "Boron में जो 15B25 grade है and 10B21."
    },
    {
      "ucid": "21112178834416481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.3,
      "end_s": 30.8,
      "text_en": "Okay. So, when should I give you a reminder, should I call you mid-week? Mid-month?",
      "text_native": "Okay. So, कब का आपको मैं reminder दे, एक mid-week में call करूं आपको मैं? Mid-month में?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 33.1,
      "text_en": "Uh sir, I think I have already received your WhatsApp.",
      "text_native": "Uh sir, I think आपका मेरेको WhatsApp आया ही हुआ है।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 33.8,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 37.8,
      "text_en": "So for now, there are only inquiries from ahead about what, how many tons are needed, what not, how it is.",
      "text_native": "तो पूरी अभी तो आगे से inquiries ही है कि क्या, कितने ton चाहिए, क्या नहीं, कैसे है।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 41.5,
      "text_en": "Yes, so if you send it to me on WhatsApp, then I can connect with you, that's why.",
      "text_native": "हां तो मुझे आप मुझे WhatsApp पे भी डाल देंगे ना, तो कैसा है की मैं आपको कर सकता हूं connect वैसे इसलिए।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 43.5,
      "text_en": "Okay, I will send it to you on WhatsApp then.",
      "text_native": "चलो, मैं आपको WhatsApp पे फिर कर देता हूं जी।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 21,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 45.5,
      "text_en": "Yes, yes, yes. Your location is Ludhiana, correct?",
      "text_native": "जी जी जी। आपका location कहां लुधियाना, correct?"
    },
    {
      "ucid": "21112178834416481",
      "idx": 22,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 49.5,
      "text_en": "Yes, yes. Thank you. What is your name, sir? I don't have the name in the system here.",
      "text_native": "जी जी। Thank you. आपका नाम क्या है सर जी? इसमें system में नाम नहीं दिया है मैंने इसमें।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 24,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 50.9,
      "text_en": "Namit Agarwal.",
      "text_native": "नमित अग्रवाल।"
    },
    {
      "ucid": "21112178834416481",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 53.2,
      "text_en": "Namit Agarwal. Okay, thank you sir. Yeah.",
      "text_native": "नमित अग्रवाल। Okay, thank you sir. Yeah."
    },
    {
      "ucid": "21112178834416481",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 54.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834416481",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, do you have any requirement right now?",
      "comment": "The agent immediately asked for a requirement without a warm welcome or positioning as a helper, which feels like a hard sales push."
    },
    {
      "ucid": "21112178834416481",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "am I speaking with JK Fasteners?... Your location is Ludhiana, correct?... What is your name, sir?",
      "comment": "The agent verified the company name, customer name, and procurement city, but missed asking about procurement involvement and contact details."
    },
    {
      "ucid": "21112178834416481",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "And which material do you deal in? HR, CR, wire rods, in what?",
      "comment": "The agent only asked about the material type, failing to conduct discovery on quantity, current brands, payment terms, or past JSW buying history."
    },
    {
      "ucid": "21112178834416481",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform or mention any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178834416481",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if you send it to me on WhatsApp, then I can connect with you, that's why.",
      "comment": "When the customer stated no current requirement, the agent failed to schedule a specific callback date, leaving the next step vague and customer-dependent."
    },
    {
      "ucid": "21112178834416481",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not conclude with a quote, a specific callback date, or a platform walkthrough; it ended on a vague promise from the customer."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834416481",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "Sir, my enquiries are going on. Only if something comes up, I will be able to proceed further.",
      "response": "And which material do you deal in? HR, CR, wire rods, in what?"
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}