{ "ucid": "21112178834407791", "call_date": "2026-09-02", "start_time": "2026-09-02 15:44:36", "end_time": "2026-09-02 15:49:19", "duration_sec": 283, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA524816f8c840933aff3c649f7d9f60b8.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1247, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178834407791__DIA524816f8c840933aff3c649f7d9f60b8.mp3", "audio_bytes": 805248, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 268.416, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: Hello, I am calling from the JSW One platform. (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[4s] CUSTOMER: Hello. Hello.\n[6s] AGENT: Uh, we are from JSW One\n[7s] CUSTOMER: Yeah.\n[7s] AGENT: Uh very good afternoon sir. This is from JSW One MSME. Can I speak\n[10s] CUSTOMER: Huh?\n[11s] CUSTOMER: Pardon me? I'm not getting.\n[12s] AGENT: We are from JSW One MSME.\n[14s] CUSTOMER: Ah ah, just now I had, sir. Just one, just now I submitted.\n[17s] AGENT: Yes, sir.\n[18s] AGENT: Correct, correct. We have just got the inquiry from your end for this uh CR material, sir. Quantity is uh 1250, 2500. This is somewhat around 10 tons.\n[24s] AGENT: So just wanted to understand when you are planning to procure this, sir?\n[26s] CUSTOMER: Uh depend upon the price. What is the price now? How can I get the price?\n[30s] AGENT: I will, I will share you the price, don't worry sir. Uh let me understand your requirement plus. What is the end application, sir? What you do?\n[35s] CUSTOMER: We are into manufacturing. Modular furniture manufacturer.\n[39s] AGENT: Modular furniture manufacturer. And you require CR only or HR is also required?\n[42s] CUSTOMER: CR.\n[42s] AGENT: Only CR to IS 513, correct?\n[44s] CUSTOMER: Ha, CR two, yeah.\n[45s] AGENT: CR two. And the requirement is 0.8 mm, 1250 by 2500, 10, 10 tons. You want 10 tons, correct?\n[50s] CUSTOMER: Yeah, we have other thicknesses also, 1 mm and 1.2. All the three thicknesses regularly we will purchase. 0.8, 1 mm and 1.2.\n[56s] AGENT: 1.2.\n[56s] CUSTOMER: Every, every month we purchase somewhere around 75 to 100 tons.\n[100s] AGENT: Okay, okay. What is your payment terms?\n[102s] CUSTOMER: Minimum 50 tons.\n[102s] CUSTOMER: Payment terms, you should tell me sir, what is the pricing? How many days credit days is there?\n[105s] AGENT: So for the first order, credit is not possible. For the first two transaction, payment terms will be 100% advance against PI.\n[110s] CUSTOMER: Okay.\n[110s] AGENT: So that is okay with you?\n[112s] CUSTOMER: Okay.\n[112s] CUSTOMER: What is the price?\n[114s] CUSTOMER: What is the price?\n[114s] AGENT: I will, I will share you, sir.\n[116s] CUSTOMER: For two transaction it should be uh 100% upfront payment, I got it. Okay. Second, after that you are going to give the credit.\n[122s] AGENT: Yes, from the third order.\n[122s] CUSTOMER: Delivery at Harohalli at my factory only.\n[124s] AGENT: Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?\n[132s] CUSTOMER: Right, right, right.\n[132s] AGENT: And pin code is 562112.\n[134s] CUSTOMER: Right, right, right.\n[136s] AGENT: Okay. So at present I can see in system the 0.8 is made as 10 tons. 1 mm how much is required? Are you planning to take 1 mm?\n[140s] CUSTOMER: Same, 10, 10 tons. Together, together we will take all the three thicknesses.\n[142s] UNKNOWN: Thirty thirty. (ಮೂವತ್ತು ಮೂವತ್ತು)\n[143s] AGENT: Together you will take. And the width and length will be same only, na? 1250 by 2500?\n[146s] CUSTOMER: Yes, yes, yes.\n[148s] AGENT: Okay.\n[148s] AGENT: So 0.8, how much should I consider 0.8 now for this particular order? In tons?\n[152s] CUSTOMER: Each one one bundle you can consider, sir. Five, five tons each.\n[154s] AGENT: Five, five tons each.\n[156s] AGENT: So material will be coil cut material. Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement. So that is okay, no?\n[200s] CUSTOMER: Yeah, but you can one one bundle you can submit across, sir. Five ton bundle. Because I have a crane of five ton capacity.\n[206s] AGENT: Mhm. You can send the bundle of five ton.\n[208s] AGENT: Bundle as in you want a pallet packing, correct?\n[210s] CUSTOMER: Pallet packing five ton.\n[210s] AGENT: Pallet packing is required. And any specific make you require, sir? Like for example, Tata, JSW, like that?\n[214s] CUSTOMER: Any make. Any prime make. With a test certificate, that's it.\n[216s] AGENT: Ah okay, fine sir. TC will be given to you, not an issue.\n[218s] AGENT: And suppose if I'm giving you the quotation today, so when probably I can get the order?\n[222s] CUSTOMER: Give me two days time, immediately I'll tell you.\n[223s] AGENT: But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM.\n[228s] CUSTOMER: So you can consider somewhere around two days time for us. Tomorrow, if you give the quote today, tomorrow or day after tomorrow I'll place the order.\n[232s] AGENT: But then revised price will be given, sir, after two days.\n[234s] CUSTOMER: Okay.\n[235s] UNKNOWN: No, if you are giving the price now, what's the timeline to close it?\n[238s] CUSTOMER: Seven.\n[238s] AGENT: Yeah, within next half an hour you will get the quote from my end.\n[240s] UNKNOWN: No, you tell the price.\n[241s] CUSTOMER: What? Tell the price. Let us see, happy with the price, then we will think over.\n[244s] AGENT: Okay.\n[244s] AGENT: Okay, sir. Allow me some time, I'll get back to you. Okay? Your good name, sir? Sorry?\n[246s] CUSTOMER: Varadaraj. Varadaraj.\n[248s] AGENT: Varadaraj. Okay, fine. Thank you so much.\n[250s] CUSTOMER: Okay, okay.", "language": "English", "languages": "[\"English\", \"Gujarati\", \"Kannada\"]", "turn_count": 73, "connected": 1, "audio_notes": "noisy: Significant background conversation on both the agent's and customer's side, which sometimes makes it hard to distinguish the primary speakers.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "73 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a high-potential customer repeatedly asks for the price, try to provide a delivered price on the call to secure commitment, rather than only promising a quote later.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "Agent stated coil is readily available at the warehouse for cutting: \"Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement.\"", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a modular furniture manufacturer, inquired about CR sheets and clarified a need for 15 tons across three thicknesses, with a large monthly requirement. The agent performed excellent revalidation and discovery, clarifying all specs, location, and usage details. The call ended with the agent promising to send a quote within 30 minutes, as they did not provide a price on the call despite the customer's repeated requests.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Correct, correct. We have just got the inquiry from your end for this uh CR material, sir.\", \"comment\": \"Agent correctly identified the call was in response to a customer's platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?\", \"comment\": \"Agent systematically revalidated all 5 required fields: product, dimensions, quantity, location/pincode, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"What is the end application, sir? What you do?\", \"comment\": \"Agent asked about end application, current brands, and payment terms. Monthly tonnage was volunteered by the customer and acknowledged by the agent, covering 4/5 points.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Despite multiple requests from the customer for a price, the agent only committed to sending a quote later and did not provide a price or confirm stock to attempt an immediate close.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"And you require CR only or HR is also required?\", \"comment\": \"Agent stayed focused on the customer's CR requirement and did not pitch irrelevant products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a high-potential customer repeatedly asks for the price, try to provide a delivered price on the call to secure commitment, rather than only promising a quote later.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent stated coil is readily available at the warehouse for cutting: \\\"Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Give me two days time, immediately I'll tell you.\", \"response\": \"But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM.\"}], \"call_summary\": \"The customer, a modular furniture manufacturer, inquired about CR sheets and clarified a need for 15 tons across three thicknesses, with a large monthly requirement. The agent performed excellent revalidation and discovery, clarifying all specs, location, and usage details. The call ended with the agent promising to send a quote within 30 minutes, as they did not provide a price on the call despite the customer's repeated requests.\"}", "error": null, "latency_ms": 44280, "input_tokens": 4456, "output_tokens": 888, "created_at": "2026-09-25 11:49:04", "sentiment": "positive", "sentiment_score": 0.243, "sentiment_confidence": "high", "pos": 4, "neg": 0, "lex_hits": 14, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.557, "agent_talk_sec": 135.0, "customer_talk_sec": 107.3, "dead_air_sec": 40.7, "longest_monologue_sec": 46.0, "agent_wpm": 201.3, "interruptions": 0, "agent_turns": 35, "customer_turns": 34, "discovery_qs": 23, "words_agent": 453, "words_customer": 280, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834407791", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 4.2, "text_en": "Hello, I am calling from the JSW One platform.", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું." }, { "ucid": "21112178834407791", "idx": 1, "speaker": "customer", "start_s": 4.29, "end_s": 5.9, "text_en": "Hello. Hello.", "text_native": "Hello. Hello." }, { "ucid": "21112178834407791", "idx": 2, "speaker": "agent", "start_s": 6.0, "end_s": 6.8, "text_en": "Uh, we are from JSW One", "text_native": "Uh, we are from JSW One" }, { "ucid": "21112178834407791", "idx": 3, "speaker": "customer", "start_s": 6.8, "end_s": 7.2, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178834407791", "idx": 4, "speaker": "agent", "start_s": 7.2, "end_s": 10.5, "text_en": "Uh very good afternoon sir. This is from JSW One MSME. Can I speak", "text_native": "Uh very good afternoon sir. This is from JSW One MSME. Can I speak" }, { "ucid": "21112178834407791", "idx": 5, "speaker": "customer", "start_s": 10.5, "end_s": 10.8, "text_en": "Huh?", "text_native": "Huh?" }, { "ucid": "21112178834407791", "idx": 6, "speaker": "customer", "start_s": 10.8, "end_s": 12.5, "text_en": "Pardon me? I'm not getting.", "text_native": "Pardon me? I'm not getting." }, { "ucid": "21112178834407791", "idx": 7, "speaker": "agent", "start_s": 12.5, "end_s": 14.0, "text_en": "We are from JSW One MSME.", "text_native": "We are from JSW One MSME." }, { "ucid": "21112178834407791", "idx": 8, "speaker": "customer", "start_s": 14.0, "end_s": 17.0, "text_en": "Ah ah, just now I had, sir. Just one, just now I submitted.", "text_native": "Ah ah, just now I had, sir. Just one, just now I submitted." }, { "ucid": "21112178834407791", "idx": 9, "speaker": "agent", "start_s": 17.0, "end_s": 17.5, "text_en": "Yes, sir.", "text_native": "Yes, sir." }, { "ucid": "21112178834407791", "idx": 10, "speaker": "agent", "start_s": 17.5, "end_s": 24.0, "text_en": "Correct, correct. We have just got the inquiry from your end for this uh CR material, sir. Quantity is uh 1250, 2500. This is somewhat around 10 tons.", "text_native": "Correct, correct. We have just got the inquiry from your end for this uh CR material, sir. Quantity is uh 1250, 2500. This is somewhat around 10 tons." }, { "ucid": "21112178834407791", "idx": 11, "speaker": "agent", "start_s": 24.0, "end_s": 26.5, "text_en": "So just wanted to understand when you are planning to procure this, sir?", "text_native": "So just wanted to understand when you are planning to procure this, sir?" }, { "ucid": "21112178834407791", "idx": 12, "speaker": "customer", "start_s": 26.5, "end_s": 30.5, "text_en": "Uh depend upon the price. What is the price now? How can I get the price?", "text_native": "Uh depend upon the price. What is the price now? How can I get the price?" }, { "ucid": "21112178834407791", "idx": 13, "speaker": "agent", "start_s": 30.5, "end_s": 35.0, "text_en": "I will, I will share you the price, don't worry sir. Uh let me understand your requirement plus. What is the end application, sir? What you do?", "text_native": "I will, I will share you the price, don't worry sir. Uh let me understand your requirement plus. What is the end application, sir? What you do?" }, { "ucid": "21112178834407791", "idx": 14, "speaker": "customer", "start_s": 35.0, "end_s": 38.8, "text_en": "We are into manufacturing. Modular furniture manufacturer.", "text_native": "We are into manufacturing. Modular furniture manufacturer." }, { "ucid": "21112178834407791", "idx": 15, "speaker": "agent", "start_s": 38.8, "end_s": 42.0, "text_en": "Modular furniture manufacturer. And you require CR only or HR is also required?", "text_native": "Modular furniture manufacturer. And you require CR only or HR is also required?" }, { "ucid": "21112178834407791", "idx": 16, "speaker": "customer", "start_s": 42.0, "end_s": 42.5, "text_en": "CR.", "text_native": "CR." }, { "ucid": "21112178834407791", "idx": 17, "speaker": "agent", "start_s": 42.5, "end_s": 44.2, "text_en": "Only CR to IS 513, correct?", "text_native": "Only CR to IS 513, correct?" }, { "ucid": "21112178834407791", "idx": 18, "speaker": "customer", "start_s": 44.2, "end_s": 45.2, "text_en": "Ha, CR two, yeah.", "text_native": "Ha, CR two, yeah." }, { "ucid": "21112178834407791", "idx": 19, "speaker": "agent", "start_s": 45.2, "end_s": 50.5, "text_en": "CR two. And the requirement is 0.8 mm, 1250 by 2500, 10, 10 tons. You want 10 tons, correct?", "text_native": "CR two. And the requirement is 0.8 mm, 1250 by 2500, 10, 10 tons. You want 10 tons, correct?" }, { "ucid": "21112178834407791", "idx": 20, "speaker": "customer", "start_s": 50.5, "end_s": 56.0, "text_en": "Yeah, we have other thicknesses also, 1 mm and 1.2. All the three thicknesses regularly we will purchase. 0.8, 1 mm and 1.2.", "text_native": "Yeah, we have other thicknesses also, 1 mm and 1.2. All the three thicknesses regularly we will purchase. 0.8, 1 mm and 1.2." }, { "ucid": "21112178834407791", "idx": 21, "speaker": "agent", "start_s": 56.0, "end_s": 56.5, "text_en": "1.2.", "text_native": "1.2." }, { "ucid": "21112178834407791", "idx": 22, "speaker": "customer", "start_s": 56.5, "end_s": 100.0, "text_en": "Every, every month we purchase somewhere around 75 to 100 tons.", "text_native": "Every, every month we purchase somewhere around 75 to 100 tons." }, { "ucid": "21112178834407791", "idx": 23, "speaker": "agent", "start_s": 100.0, "end_s": 101.5, "text_en": "Okay, okay. What is your payment terms?", "text_native": "Okay, okay. What is your payment terms?" }, { "ucid": "21112178834407791", "idx": 24, "speaker": "customer", "start_s": 101.5, "end_s": 102.0, "text_en": "Minimum 50 tons.", "text_native": "Minimum 50 tons." }, { "ucid": "21112178834407791", "idx": 25, "speaker": "customer", "start_s": 102.0, "end_s": 105.0, "text_en": "Payment terms, you should tell me sir, what is the pricing? How many days credit days is there?", "text_native": "Payment terms, you should tell me sir, what is the pricing? How many days credit days is there?" }, { "ucid": "21112178834407791", "idx": 26, "speaker": "agent", "start_s": 105.0, "end_s": 110.0, "text_en": "So for the first order, credit is not possible. For the first two transaction, payment terms will be 100% advance against PI.", "text_native": "So for the first order, credit is not possible. For the first two transaction, payment terms will be 100% advance against PI." }, { "ucid": "21112178834407791", "idx": 27, "speaker": "customer", "start_s": 110.0, "end_s": 110.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834407791", "idx": 28, "speaker": "agent", "start_s": 110.5, "end_s": 112.0, "text_en": "So that is okay with you?", "text_native": "So that is okay with you?" }, { "ucid": "21112178834407791", "idx": 29, "speaker": "customer", "start_s": 112.0, "end_s": 112.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834407791", "idx": 30, "speaker": "customer", "start_s": 112.5, "end_s": 113.5, "text_en": "What is the price?", "text_native": "What is the price?" }, { "ucid": "21112178834407791", "idx": 31, "speaker": "customer", "start_s": 113.5, "end_s": 114.0, "text_en": "What is the price?", "text_native": "What is the price?" }, { "ucid": "21112178834407791", "idx": 32, "speaker": "agent", "start_s": 114.0, "end_s": 115.5, "text_en": "I will, I will share you, sir.", "text_native": "I will, I will share you, sir." }, { "ucid": "21112178834407791", "idx": 33, "speaker": "customer", "start_s": 115.5, "end_s": 121.5, "text_en": "For two transaction it should be uh 100% upfront payment, I got it. Okay. Second, after that you are going to give the credit.", "text_native": "For two transaction it should be uh 100% upfront payment, I got it. Okay. Second, after that you are going to give the credit." }, { "ucid": "21112178834407791", "idx": 34, "speaker": "agent", "start_s": 121.5, "end_s": 122.5, "text_en": "Yes, from the third order.", "text_native": "Yes, from the third order." }, { "ucid": "21112178834407791", "idx": 35, "speaker": "customer", "start_s": 122.5, "end_s": 124.0, "text_en": "Delivery at Harohalli at my factory only.", "text_native": "Delivery at Harohalli at my factory only." }, { "ucid": "21112178834407791", "idx": 36, "speaker": "agent", "start_s": 124.0, "end_s": 131.5, "text_en": "Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?", "text_native": "Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?" }, { "ucid": "21112178834407791", "idx": 37, "speaker": "customer", "start_s": 131.5, "end_s": 132.5, "text_en": "Right, right, right.", "text_native": "Right, right, right." }, { "ucid": "21112178834407791", "idx": 38, "speaker": "agent", "start_s": 132.5, "end_s": 134.5, "text_en": "And pin code is 562112.", "text_native": "And pin code is 562112." }, { "ucid": "21112178834407791", "idx": 39, "speaker": "customer", "start_s": 134.5, "end_s": 135.5, "text_en": "Right, right, right.", "text_native": "Right, right, right." }, { "ucid": "21112178834407791", "idx": 40, "speaker": "agent", "start_s": 135.5, "end_s": 140.0, "text_en": "Okay. So at present I can see in system the 0.8 is made as 10 tons. 1 mm how much is required? Are you planning to take 1 mm?", "text_native": "Okay. So at present I can see in system the 0.8 is made as 10 tons. 1 mm how much is required? Are you planning to take 1 mm?" }, { "ucid": "21112178834407791", "idx": 41, "speaker": "customer", "start_s": 140.0, "end_s": 142.0, "text_en": "Same, 10, 10 tons. Together, together we will take all the three thicknesses.", "text_native": "Same, 10, 10 tons. Together, together we will take all the three thicknesses." }, { "ucid": "21112178834407791", "idx": 42, "speaker": "unknown", "start_s": 142.0, "end_s": 142.8, "text_en": "Thirty thirty.", "text_native": "ಮೂವತ್ತು ಮೂವತ್ತು" }, { "ucid": "21112178834407791", "idx": 43, "speaker": "agent", "start_s": 142.8, "end_s": 146.0, "text_en": "Together you will take. And the width and length will be same only, na? 1250 by 2500?", "text_native": "Together you will take. And the width and length will be same only, na? 1250 by 2500?" }, { "ucid": "21112178834407791", "idx": 44, "speaker": "customer", "start_s": 146.0, "end_s": 147.5, "text_en": "Yes, yes, yes.", "text_native": "Yes, yes, yes." }, { "ucid": "21112178834407791", "idx": 45, "speaker": "agent", "start_s": 147.5, "end_s": 148.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834407791", "idx": 46, "speaker": "agent", "start_s": 148.0, "end_s": 151.5, "text_en": "So 0.8, how much should I consider 0.8 now for this particular order? In tons?", "text_native": "So 0.8, how much should I consider 0.8 now for this particular order? In tons?" }, { "ucid": "21112178834407791", "idx": 47, "speaker": "customer", "start_s": 151.5, "end_s": 154.5, "text_en": "Each one one bundle you can consider, sir. Five, five tons each.", "text_native": "Each one one bundle you can consider, sir. Five, five tons each." }, { "ucid": "21112178834407791", "idx": 48, "speaker": "agent", "start_s": 154.5, "end_s": 155.5, "text_en": "Five, five tons each.", "text_native": "Five, five tons each." }, { "ucid": "21112178834407791", "idx": 49, "speaker": "agent", "start_s": 155.5, "end_s": 200.5, "text_en": "So material will be coil cut material. Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement. So that is okay, no?", "text_native": "So material will be coil cut material. Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement. So that is okay, no?" }, { "ucid": "21112178834407791", "idx": 50, "speaker": "customer", "start_s": 200.5, "end_s": 205.5, "text_en": "Yeah, but you can one one bundle you can submit across, sir. Five ton bundle. Because I have a crane of five ton capacity.", "text_native": "Yeah, but you can one one bundle you can submit across, sir. Five ton bundle. Because I have a crane of five ton capacity." }, { "ucid": "21112178834407791", "idx": 51, "speaker": "agent", "start_s": 205.5, "end_s": 207.5, "text_en": "Mhm. You can send the bundle of five ton.", "text_native": "Mhm. You can send the bundle of five ton." }, { "ucid": "21112178834407791", "idx": 52, "speaker": "agent", "start_s": 207.5, "end_s": 209.5, "text_en": "Bundle as in you want a pallet packing, correct?", "text_native": "Bundle as in you want a pallet packing, correct?" }, { "ucid": "21112178834407791", "idx": 53, "speaker": "customer", "start_s": 209.5, "end_s": 210.5, "text_en": "Pallet packing five ton.", "text_native": "Pallet packing five ton." }, { "ucid": "21112178834407791", "idx": 54, "speaker": "agent", "start_s": 210.5, "end_s": 214.5, "text_en": "Pallet packing is required. And any specific make you require, sir? Like for example, Tata, JSW, like that?", "text_native": "Pallet packing is required. And any specific make you require, sir? Like for example, Tata, JSW, like that?" }, { "ucid": "21112178834407791", "idx": 55, "speaker": "customer", "start_s": 214.5, "end_s": 216.5, "text_en": "Any make. Any prime make. With a test certificate, that's it.", "text_native": "Any make. Any prime make. With a test certificate, that's it." }, { "ucid": "21112178834407791", "idx": 56, "speaker": "agent", "start_s": 216.5, "end_s": 218.5, "text_en": "Ah okay, fine sir. TC will be given to you, not an issue.", "text_native": "Ah okay, fine sir. TC will be given to you, not an issue." }, { "ucid": "21112178834407791", "idx": 57, "speaker": "agent", "start_s": 218.5, "end_s": 221.5, "text_en": "And suppose if I'm giving you the quotation today, so when probably I can get the order?", "text_native": "And suppose if I'm giving you the quotation today, so when probably I can get the order?" }, { "ucid": "21112178834407791", "idx": 58, "speaker": "customer", "start_s": 221.5, "end_s": 223.0, "text_en": "Give me two days time, immediately I'll tell you.", "text_native": "Give me two days time, immediately I'll tell you." }, { "ucid": "21112178834407791", "idx": 59, "speaker": "agent", "start_s": 223.0, "end_s": 228.0, "text_en": "But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM.", "text_native": "But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM." }, { "ucid": "21112178834407791", "idx": 60, "speaker": "customer", "start_s": 228.0, "end_s": 232.0, "text_en": "So you can consider somewhere around two days time for us. Tomorrow, if you give the quote today, tomorrow or day after tomorrow I'll place the order.", "text_native": "So you can consider somewhere around two days time for us. Tomorrow, if you give the quote today, tomorrow or day after tomorrow I'll place the order." }, { "ucid": "21112178834407791", "idx": 61, "speaker": "agent", "start_s": 232.0, "end_s": 234.5, "text_en": "But then revised price will be given, sir, after two days.", "text_native": "But then revised price will be given, sir, after two days." }, { "ucid": "21112178834407791", "idx": 62, "speaker": "customer", "start_s": 234.5, "end_s": 235.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834407791", "idx": 63, "speaker": "unknown", "start_s": 235.0, "end_s": 238.0, "text_en": "No, if you are giving the price now, what's the timeline to close it?", "text_native": "No, if you are giving the price now, what's the timeline to close it?" }, { "ucid": "21112178834407791", "idx": 64, "speaker": "customer", "start_s": 238.0, "end_s": 238.5, "text_en": "Seven.", "text_native": "Seven." }, { "ucid": "21112178834407791", "idx": 65, "speaker": "agent", "start_s": 238.5, "end_s": 240.5, "text_en": "Yeah, within next half an hour you will get the quote from my end.", "text_native": "Yeah, within next half an hour you will get the quote from my end." }, { "ucid": "21112178834407791", "idx": 66, "speaker": "unknown", "start_s": 240.5, "end_s": 241.0, "text_en": "No, you tell the price.", "text_native": "No, you tell the price." }, { "ucid": "21112178834407791", "idx": 67, "speaker": "customer", "start_s": 241.0, "end_s": 243.5, "text_en": "What? Tell the price. Let us see, happy with the price, then we will think over.", "text_native": "What? Tell the price. Let us see, happy with the price, then we will think over." }, { "ucid": "21112178834407791", "idx": 68, "speaker": "agent", "start_s": 243.5, "end_s": 244.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178834407791", "idx": 69, "speaker": "agent", "start_s": 244.0, "end_s": 246.5, "text_en": "Okay, sir. Allow me some time, I'll get back to you. Okay? Your good name, sir? Sorry?", "text_native": "Okay, sir. Allow me some time, I'll get back to you. Okay? Your good name, sir? Sorry?" }, { "ucid": "21112178834407791", "idx": 70, "speaker": "customer", "start_s": 246.5, "end_s": 248.0, "text_en": "Varadaraj. Varadaraj.", "text_native": "Varadaraj. Varadaraj." }, { "ucid": "21112178834407791", "idx": 71, "speaker": "agent", "start_s": 248.0, "end_s": 249.5, "text_en": "Varadaraj. Okay, fine. Thank you so much.", "text_native": "Varadaraj. Okay, fine. Thank you so much." }, { "ucid": "21112178834407791", "idx": 72, "speaker": "customer", "start_s": 249.5, "end_s": 251.0, "text_en": "Okay, okay.", "text_native": "Okay, okay." } ], "steps": [ { "ucid": "21112178834407791", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Correct, correct. We have just got the inquiry from your end for this uh CR material, sir.", "comment": "Agent correctly identified the call was in response to a customer's platform submission." }, { "ucid": "21112178834407791", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?", "comment": "Agent systematically revalidated all 5 required fields: product, dimensions, quantity, location/pincode, and timeline." }, { "ucid": "21112178834407791", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 4, "evidence": "What is the end application, sir? What you do?", "comment": "Agent asked about end application, current brands, and payment terms. Monthly tonnage was volunteered by the customer and acknowledged by the agent, covering 4/5 points." }, { "ucid": "21112178834407791", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Despite multiple requests from the customer for a price, the agent only committed to sending a quote later and did not provide a price or confirm stock to attempt an immediate close." }, { "ucid": "21112178834407791", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "And you require CR only or HR is also required?", "comment": "Agent stayed focused on the customer's CR requirement and did not pitch irrelevant products." } ], "objections": [ { "ucid": "21112178834407791", "obj_type": "send_price_will_think", "state": "handled", "evidence": "Give me two days time, immediately I'll tell you.", "response": "But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM." } ], "missed_steps": [ "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }