{
  "ucid": "21112178834397922",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:42:59",
  "end_time": "2026-09-02 15:44:37",
  "duration_sec": 98,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "No_requirement",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA970580096be90eff2a919a8eb45cd70c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1248,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178834397922__DIA970580096be90eff2a919a8eb45cd70c.mp3",
  "audio_bytes": 265680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 88.56,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (హలో.)\n[1s] AGENT: Hello.   (హలో.)\n[2s] CUSTOMER: Hello.   (హలో.)\n[3s] AGENT: Hello, hello sir.   (హలో, హలో సర్.)\n[4s] CUSTOMER: Hello.   (హలో.)\n[4s] AGENT: Hello, hello sir, Namaste.   (హలో, హలో సర్, నమస్తే.)\n[5s] CUSTOMER: Hello sir, tell me.   (నమస్తే అండి, చెప్పండి.)\n[6s] AGENT: Sir, my name is Varun, I'm speaking from JSW.   (సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[9s] CUSTOMER: Ah, tell me.   (ఆ, చెప్పండి.)\n[10s] AGENT: Ah rates... You RS... I think you registered under the name RS...   (ఆ rates... మీరు RS... RS అనుకుంటా మీ పేరు మీద రిజిస్టర్...)\n[13s] CUSTOMER: Yes sir, we have registered.   (అవునండి, రిజిస్టర్ అయ్యాం.)\n[14s] AGENT: That's it, do you have a TMT requirement, sir?   (అదే, మీకు TMT రిక్వైర్మెంట్ ఉందా సర్?)\n[16s] CUSTOMER: Not TMT, I need stainless steel.   (TMT కాదు, stainless steel కావాలి.)\n[18s] AGENT: In stainless steel, sir? TMT bar in SS?   (Stainless steel లో సర్? SS లో TMT bar?)\n[21s] CUSTOMER: Ah, yes.   (ఆ, అవును.)\n[22s] AGENT: SS TMT bar. Okay. Is the location Vizag, sir?   (SS TMT bar. Okay. వైజాగ్ ఏ నా సర్ లొకేషన్?)\n[24s] CUSTOMER: For Vizag. I mean, actually I need a quotation first. When will you give the quotation?   (వైజాగ్ కే. అంటే actually నాకు ఫస్ట్ quotation కావాలి. Quotation ఎప్పుడు ఇస్తారండి?)\n[28s] AGENT: Okay, okay. Because you are asking for SS in TMT, right, I am checking that.   (Okay, okay. ఎందుకంటే మీరు TMT లో SS అడుగుతున్నారు కదా, అది చూస్తున్నాను.)\n[32s] CUSTOMER: I need SS only, I need SS only.   (SS ఏ కావాలి, SS ఏ కావాలి.)\n[34s] AGENT: Hmm. Other... I mean, is any other okay for you, sir? Jindal... are you looking for JSW only?   (హ్మ్. వేరే... అంటే మీకు వేరే ఏదైనా ఓకే నా సర్? Jindal... JSW ఏ చూస్తున్నారా?)\n[37s] CUSTOMER: JSL only.   (JSL ఏ.)\n[38s] AGENT: You are looking in JSL only, okay.   (JSL లోనే చూస్తున్నారు, ఓకే.)\n[39s] CUSTOMER: Ah.   (ఆ.)\n[40s] AGENT: Vizag is the location.   (వైజాగ్ ఏ లొకేషన్.)\n[44s] AGENT: Okay sir, give me some... give me one hour's time, I will update the price for you.   (ఓకే సర్, నాకు కొంచెం... ఒక one hour టైం ఇవ్వండి, నేను మీకు price update చేస్తాను.)\n[47s] CUSTOMER: Ah, okay sir, okay.   (ఆ, సరే అండి, ఓకే.)\n[49s] AGENT: Right.\n[49s] CUSTOMER: Okay sir.   (ఓకే అండి.)\n[50s] AGENT: Okay.\n[51s] CUSTOMER: Okay sir.   (ఓకే అండి.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 30,
  "connected": 1,
  "audio_notes": "clear: Some background noise and chatter on the agent's side, but it does not significantly impact transcription reliability.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "30 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When a customer asks for a product we don't manufacture, like stainless steel, clarify this upfront instead of promising a price to avoid setting false expectations.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless Steel TMT / JSL",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who had registered on the platform, clarified their requirement for Stainless Steel TMT bars, specifically from JSL, for delivery in Vizag. The agent, after some confusion, confirmed the location and promised to revert with a price quotation within one hour. The core issue is that the customer is asking for a competitor's product that JSW does not manufacture.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I think you registered under the name RS... CUSTOMER: Yes sir, we have registered.\", \"comment\": \"The agent correctly acknowledged that the customer had registered on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: do you have a TMT requirement, sir? ... Is the location Vizag, sir?\", \"comment\": \"The agent only validated product type and location, missing quantity, dimensions, and timeline, which is below the 'partial' threshold.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: is any other okay for you, sir? Jindal... are you looking for JSW only?\", \"comment\": \"The agent only asked about brand preference, failing to ask about end-use, monthly tonnage, or other key discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: give me one hour's time, I will update the price for you.\", \"comment\": \"The agent committed to a specific timeline (one hour) to provide the price, which meets the step's requirement.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent stuck to the customer's stated requirement and did not attempt to pitch other irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a product we don't manufacture, like stainless steel, clarify this upfront instead of promising a price to avoid setting false expectations.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel TMT / JSL\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who had registered on the platform, clarified their requirement for Stainless Steel TMT bars, specifically from JSL, for delivery in Vizag. The agent, after some confusion, confirmed the location and promised to revert with a price quotation within one hour. The core issue is that the customer is asking for a competitor's product that JSW does not manufacture.\"}",
  "error": null,
  "latency_ms": 29456,
  "input_tokens": 3496,
  "output_tokens": 734,
  "created_at": "2026-09-25 11:48:50",
  "sentiment": "neutral",
  "sentiment_score": 0.147,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.639,
  "agent_talk_sec": 29.6,
  "customer_talk_sec": 16.7,
  "dead_air_sec": 51.7,
  "longest_monologue_sec": 6.2,
  "agent_wpm": 239.2,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 15,
  "discovery_qs": 6,
  "words_agent": 118,
  "words_customer": 58,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834397922",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178834397922",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178834397922",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178834397922",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.4,
      "text_en": "Hello, hello sir.",
      "text_native": "హలో, హలో సర్."
    },
    {
      "ucid": "21112178834397922",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 4.0,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178834397922",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 5.0,
      "text_en": "Hello, hello sir, Namaste.",
      "text_native": "హలో, హలో సర్, నమస్తే."
    },
    {
      "ucid": "21112178834397922",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 6.1,
      "text_en": "Hello sir, tell me.",
      "text_native": "నమస్తే అండి, చెప్పండి."
    },
    {
      "ucid": "21112178834397922",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.8,
      "text_en": "Sir, my name is Varun, I'm speaking from JSW.",
      "text_native": "సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178834397922",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.8,
      "text_en": "Ah, tell me.",
      "text_native": "ఆ, చెప్పండి."
    },
    {
      "ucid": "21112178834397922",
      "idx": 9,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 12.8,
      "text_en": "Ah rates... You RS... I think you registered under the name RS...",
      "text_native": "ఆ rates... మీరు RS... RS అనుకుంటా మీ పేరు మీద రిజిస్టర్..."
    },
    {
      "ucid": "21112178834397922",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 14.1,
      "text_en": "Yes sir, we have registered.",
      "text_native": "అవునండి, రిజిస్టర్ అయ్యాం."
    },
    {
      "ucid": "21112178834397922",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 16.0,
      "text_en": "That's it, do you have a TMT requirement, sir?",
      "text_native": "అదే, మీకు TMT రిక్వైర్మెంట్ ఉందా సర్?"
    },
    {
      "ucid": "21112178834397922",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 18.2,
      "text_en": "Not TMT, I need stainless steel.",
      "text_native": "TMT కాదు, stainless steel కావాలి."
    },
    {
      "ucid": "21112178834397922",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 20.5,
      "text_en": "In stainless steel, sir? TMT bar in SS?",
      "text_native": "Stainless steel లో సర్? SS లో TMT bar?"
    },
    {
      "ucid": "21112178834397922",
      "idx": 14,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.2,
      "text_en": "Ah, yes.",
      "text_native": "ఆ, అవును."
    },
    {
      "ucid": "21112178834397922",
      "idx": 15,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 24.0,
      "text_en": "SS TMT bar. Okay. Is the location Vizag, sir?",
      "text_native": "SS TMT bar. Okay. వైజాగ్ ఏ నా సర్ లొకేషన్?"
    },
    {
      "ucid": "21112178834397922",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 28.0,
      "text_en": "For Vizag. I mean, actually I need a quotation first. When will you give the quotation?",
      "text_native": "వైజాగ్ కే. అంటే actually నాకు ఫస్ట్ quotation కావాలి. Quotation ఎప్పుడు ఇస్తారండి?"
    },
    {
      "ucid": "21112178834397922",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 31.5,
      "text_en": "Okay, okay. Because you are asking for SS in TMT, right, I am checking that.",
      "text_native": "Okay, okay. ఎందుకంటే మీరు TMT లో SS అడుగుతున్నారు కదా, అది చూస్తున్నాను."
    },
    {
      "ucid": "21112178834397922",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 33.0,
      "text_en": "I need SS only, I need SS only.",
      "text_native": "SS ఏ కావాలి, SS ఏ కావాలి."
    },
    {
      "ucid": "21112178834397922",
      "idx": 19,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 36.8,
      "text_en": "Hmm. Other... I mean, is any other okay for you, sir? Jindal... are you looking for JSW only?",
      "text_native": "హ్మ్. వేరే... అంటే మీకు వేరే ఏదైనా ఓకే నా సర్? Jindal... JSW ఏ చూస్తున్నారా?"
    },
    {
      "ucid": "21112178834397922",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 37.5,
      "text_en": "JSL only.",
      "text_native": "JSL ఏ."
    },
    {
      "ucid": "21112178834397922",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 39.2,
      "text_en": "You are looking in JSL only, okay.",
      "text_native": "JSL లోనే చూస్తున్నారు, ఓకే."
    },
    {
      "ucid": "21112178834397922",
      "idx": 22,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 39.8,
      "text_en": "Ah.",
      "text_native": "ఆ."
    },
    {
      "ucid": "21112178834397922",
      "idx": 23,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 42.5,
      "text_en": "Vizag is the location.",
      "text_native": "వైజాగ్ ఏ లొకేషన్."
    },
    {
      "ucid": "21112178834397922",
      "idx": 24,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 47.2,
      "text_en": "Okay sir, give me some... give me one hour's time, I will update the price for you.",
      "text_native": "ఓకే సర్, నాకు కొంచెం... ఒక one hour టైం ఇవ్వండి, నేను మీకు price update చేస్తాను."
    },
    {
      "ucid": "21112178834397922",
      "idx": 25,
      "speaker": "customer",
      "start_s": 47.3,
      "end_s": 48.5,
      "text_en": "Ah, okay sir, okay.",
      "text_native": "ఆ, సరే అండి, ఓకే."
    },
    {
      "ucid": "21112178834397922",
      "idx": 26,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 49.0,
      "text_en": "Right.",
      "text_native": "Right."
    },
    {
      "ucid": "21112178834397922",
      "idx": 27,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 49.9,
      "text_en": "Okay sir.",
      "text_native": "ఓకే అండి."
    },
    {
      "ucid": "21112178834397922",
      "idx": 28,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 50.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834397922",
      "idx": 29,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 51.2,
      "text_en": "Okay sir.",
      "text_native": "ఓకే అండి."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834397922",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: I think you registered under the name RS... CUSTOMER: Yes sir, we have registered.",
      "comment": "The agent correctly acknowledged that the customer had registered on the platform."
    },
    {
      "ucid": "21112178834397922",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: do you have a TMT requirement, sir? ... Is the location Vizag, sir?",
      "comment": "The agent only validated product type and location, missing quantity, dimensions, and timeline, which is below the 'partial' threshold."
    },
    {
      "ucid": "21112178834397922",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: is any other okay for you, sir? Jindal... are you looking for JSW only?",
      "comment": "The agent only asked about brand preference, failing to ask about end-use, monthly tonnage, or other key discovery questions."
    },
    {
      "ucid": "21112178834397922",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: give me one hour's time, I will update the price for you.",
      "comment": "The agent committed to a specific timeline (one hour) to provide the price, which meets the step's requirement."
    },
    {
      "ucid": "21112178834397922",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent stuck to the customer's stated requirement and did not attempt to pitch other irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}