Call 21112178834358111 2026-09-02 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Call ended before any opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no next step defined.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Good evening sir, this is Abdul speaking from JSW. Am I speaking with Ashish ji?
Summary
The agent initiated the call to follow up on a new registration. The person who answered stated they were not the intended contact, Ashish. The call ended immediately without any further conversation or discovery.
Coaching
When the contact person is wrong, try to salvage the lead by asking for the correct person's name or department before disconnecting.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good evening sir, this is Abdul speaking from JSW. Am I speaking with Ashish ji? The agent used a polite, standard opening and attempted to verify the contact. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Call ended after the customer confirmed they were not the intended contact, before any profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Call ended before platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Call ended before any opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no next step defined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 4.3s | 1.7s | 51.0s | 3.0s | too short | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
customer
2.5s
Hello
हॅलो
agent
3.2s
Hello
हॅलो
customer
3.8s
Hello
हॅलो
agent
4.3s
Good evening sir, this is Abdul speaking from JSW. Am I speaking with Ashish ji?
गुड इवनिंग सर, अब्दुल बात कर रहा हूं मैं JSW से। आशीष जी से बात हो रही है?
customer
7.5s
No.
नहीं।
agent
8.7s
Okay.
ओके।