Call 21112178834331291 2026-09-02 · Ronak Mehta · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: noisy: There is background chatter throughout the call, and the customer's line is slightly muffled at times.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but the call ended before a response was given or a next step could be established.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly due to a technical issue, so no closure was achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a new registrant, Alvi Infra. The agent immediately asked for a material requirement, but the customer stated they could not hear clearly. The call ended due to the audio issue before any meaningful conversation could occur.
Coaching
Your opening is too direct. Try to build rapport by welcoming the customer to the platform before immediately asking if they have a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name; the call ended before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the platform could be explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement, but the call ended before a response was given or a next step could be established. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly due to a technical issue, so no closure was achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 10.0s | 4.0s | 33.0s | 5.2s | 252.0 | 0 | 4 | 4 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
If something is set, then I will have to raise mine further.
कुछ सेट है तो मेरा और ऊपर करना पड़ेगा।
customer
2.3s
Hello?
हॅलो?
agent
3.0s
Am I speaking with Alvi Infra?
Alvi Infra से बात हो रही है?
customer
4.8s
Yes, yes.
हांजी हांजी।
agent
5.6s
Yes, I am Raunak Mehta calling from JSW One. Do you have any requirement for material right now? In steel? In HR, CR?
जी मैं रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी requirement है material में? Steel में? HR CR में?
customer
11.4s
For what?
किसकी?
agent
12.3s
In steel requirement. Material.
Steel requirement में। Material।
customer
14.2s
I can't hear your voice, speak a little clearer now.
आवाज नहीं आ रही आपकी, थोड़ा साफ बोलो अभी।
agent
16.9s
Is it coming now, can you hear my voice?
अभी आ रही है आपको मेरी आवाज आ रही है?