{ "ucid": "21112178834331291", "call_date": "2026-09-02", "start_time": "2026-09-02 15:31:52", "end_time": "2026-09-02 15:32:39", "duration_sec": 47, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA13de0c639761dd8eb6850e98e9f73921.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1251, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834331291__DIA13de0c639761dd8eb6850e98e9f73921.mp3", "audio_bytes": 85104, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 28.368, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: If something is set, then I will have to raise mine further. (कुछ सेट है तो मेरा और ऊपर करना पड़ेगा।)\n[2s] CUSTOMER: Hello? (हॅलो?)\n[3s] AGENT: Am I speaking with Alvi Infra? (Alvi Infra से बात हो रही है?)\n[5s] CUSTOMER: Yes, yes. (हांजी हांजी।)\n[6s] AGENT: Yes, I am Raunak Mehta calling from JSW One. Do you have any requirement for material right now? In steel? In HR, CR? (जी मैं रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी requirement है material में? Steel में? HR CR में?)\n[11s] CUSTOMER: For what? (किसकी?)\n[12s] AGENT: In steel requirement. Material. (Steel requirement में। Material।)\n[14s] CUSTOMER: I can't hear your voice, speak a little clearer now. (आवाज नहीं आ रही आपकी, थोड़ा साफ बोलो अभी।)\n[17s] AGENT: Is it coming now, can you hear my voice? (अभी आ रही है आपको मेरी आवाज आ रही है?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 9, "connected": 1, "audio_notes": "noisy: There is background chatter throughout the call, and the customer's line is slightly muffled at times.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "9 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Your opening is too direct. Try to build rapport by welcoming the customer to the platform before immediately asking if they have a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a new registrant, Alvi Infra. The agent immediately asked for a material requirement, but the customer stated they could not hear clearly. The call ended due to the audio issue before any meaningful conversation could occur.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name; the call ended before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the platform could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a requirement, but the call ended before a response was given or a next step could be established.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly due to a technical issue, so no closure was achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening is too direct. Try to build rapport by welcoming the customer to the platform before immediately asking if they have a requirement.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant, Alvi Infra. The agent immediately asked for a material requirement, but the customer stated they could not hear clearly. The call ended due to the audio issue before any meaningful conversation could occur.\"}", "error": null, "latency_ms": 31389, "input_tokens": 2875, "output_tokens": 645, "created_at": "2026-09-25 11:49:08", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.714, "agent_talk_sec": 10.0, "customer_talk_sec": 4.0, "dead_air_sec": 33.0, "longest_monologue_sec": 5.2, "agent_wpm": 252.0, "interruptions": 0, "agent_turns": 4, "customer_turns": 4, "discovery_qs": 5, "words_agent": 42, "words_customer": 15, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834331291", "idx": 0, "speaker": "unknown", "start_s": 0.5, "end_s": 2.2, "text_en": "If something is set, then I will have to raise mine further.", "text_native": "कुछ सेट है तो मेरा और ऊपर करना पड़ेगा।" }, { "ucid": "21112178834331291", "idx": 1, "speaker": "customer", "start_s": 2.3, "end_s": 2.7, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178834331291", "idx": 2, "speaker": "agent", "start_s": 2.99, "end_s": 4.44, "text_en": "Am I speaking with Alvi Infra?", "text_native": "Alvi Infra से बात हो रही है?" }, { "ucid": "21112178834331291", "idx": 3, "speaker": "customer", "start_s": 4.83, "end_s": 5.5, "text_en": "Yes, yes.", "text_native": "हांजी हांजी।" }, { "ucid": "21112178834331291", "idx": 4, "speaker": "agent", "start_s": 5.6, "end_s": 10.83, "text_en": "Yes, I am Raunak Mehta calling from JSW One. Do you have any requirement for material right now? In steel? In HR, CR?", "text_native": "जी मैं रौनक मेहता बात कर रहा हूं JSW One से। कुछ अभी requirement है material में? Steel में? HR CR में?" }, { "ucid": "21112178834331291", "idx": 5, "speaker": "customer", "start_s": 11.4, "end_s": 12.04, "text_en": "For what?", "text_native": "किसकी?" }, { "ucid": "21112178834331291", "idx": 6, "speaker": "agent", "start_s": 12.3, "end_s": 14.0, "text_en": "In steel requirement. Material.", "text_native": "Steel requirement में। Material।" }, { "ucid": "21112178834331291", "idx": 7, "speaker": "customer", "start_s": 14.18, "end_s": 16.5, "text_en": "I can't hear your voice, speak a little clearer now.", "text_native": "आवाज नहीं आ रही आपकी, थोड़ा साफ बोलो अभी।" }, { "ucid": "21112178834331291", "idx": 8, "speaker": "agent", "start_s": 16.9, "end_s": 18.5, "text_en": "Is it coming now, can you hear my voice?", "text_native": "अभी आ रही है आपको मेरी आवाज आ रही है?" } ], "steps": [ { "ucid": "21112178834331291", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome." }, { "ucid": "21112178834331291", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only verified the company name; the call ended before other basic profile questions could be asked." }, { "ucid": "21112178834331291", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any discovery questions were asked." }, { "ucid": "21112178834331291", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the platform could be explained." }, { "ucid": "21112178834331291", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent asked for a requirement, but the call ended before a response was given or a next step could be established." }, { "ucid": "21112178834331291", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly due to a technical issue, so no closure was achieved." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }