Call 21112178834266471 2026-09-02 · Abdul Ansari · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step or any of the required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent introduced himself and immediately asked if the customer had a requirement for HR/CR steel. After some initial confusion from the customer about the product acronyms, the customer stated they had no need at the moment. The call ended abruptly without any discovery or next steps.
Coaching
You skipped all discovery and went straight for a requirement, which ended the call immediately. Always follow the script structure: welcome the customer, verify their profile, and then ask discovery questions before asking for an order.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent immediately pushed for a requirement instead of providing a warm welcome as per the script's intent. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked; the agent went straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement, sir, in steel, in HR, CR? The agent asked for a requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a clear next step or any of the required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.791 heavy | 11.0s | 2.9s | 39.1s | 3.0s | 283.6 | 0 | 5 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
2.0s
Hello.
हॅलो.
customer
2.7s
Yes.
हां।
agent
3.3s
Sir, good evening. Sir, I am Abdul speaking from JSW One.
सर, गुड इवनिंग। सर, मैं अब्दुल बात कर रहा हूं JSW One से।
customer
6.2s
Hmm.
हम्म।
agent
6.8s
Do you have any requirement, sir, in steel, in HR, CR? I called for that.
आपकी कुछ रिक्वायरमेंट है क्या सर स्टील में, HR, CR में? उसके लिए फोन किया था।
customer
10.1s
In what?
किसमें?
agent
10.8s
In HR, CR, sir, do you have any requirement for material?
HR, CR में, सर, आपकी कुछ रिक्वायरमेंट है मटेरियल का?
customer
13.5s
Huh?
हां?
agent
14.2s
In MS, do you have any requirement for material? Like HR, CR, GP, GI?
MS में कुछ रिक्वायरमेंट है मटेरियल का? HR, CR, GP, GI इस तरीके का?
customer
17.4s
No no, not right now.
नहीं नहीं, अभी नहीं।