{
  "ucid": "21112178834266471",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:21:04",
  "end_time": "2026-09-02 15:21:57",
  "duration_sec": 53,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd9d1accea4ed4c366660795eb4e138fc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1254,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834266471__DIAd9d1accea4ed4c366660795eb4e138fc.mp3",
  "audio_bytes": 87480,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.16,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Sir, good evening. Sir, I am Abdul speaking from JSW One.   (सर, गुड इवनिंग। सर, मैं अब्दुल बात कर रहा हूं JSW One से।)\n[6s] CUSTOMER: Hmm.   (हम्म।)\n[7s] AGENT: Do you have any requirement, sir, in steel, in HR, CR? I called for that.   (आपकी कुछ रिक्वायरमेंट है क्या सर स्टील में, HR, CR में? उसके लिए फोन किया था।)\n[10s] CUSTOMER: In what?   (किसमें?)\n[11s] AGENT: In HR, CR, sir, do you have any requirement for material?   (HR, CR में, सर, आपकी कुछ रिक्वायरमेंट है मटेरियल का?)\n[14s] CUSTOMER: Huh?   (हां?)\n[14s] AGENT: In MS, do you have any requirement for material? Like HR, CR, GP, GI?   (MS में कुछ रिक्वायरमेंट है मटेरियल का? HR, CR, GP, GI इस तरीके का?)\n[17s] CUSTOMER: No no, not right now.   (नहीं नहीं, अभी नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped all discovery and went straight for a requirement, which ended the call immediately. Always follow the script structure: welcome the customer, verify their profile, and then ask discovery questions before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement for HR/CR steel. After some initial confusion from the customer about the product acronyms, the customer stated they had no need at the moment. The call ended abruptly without any discovery or next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent immediately pushed for a requirement instead of providing a warm welcome as per the script's intent.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement, sir, in steel, in HR, CR?\", \"comment\": \"The agent asked for a requirement but failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a clear next step or any of the required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped all discovery and went straight for a requirement, which ended the call immediately. Always follow the script structure: welcome the customer, verify their profile, and then ask discovery questions before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement for HR/CR steel. After some initial confusion from the customer about the product acronyms, the customer stated they had no need at the moment. The call ended abruptly without any discovery or next steps.\"}",
  "error": null,
  "latency_ms": 28259,
  "input_tokens": 2903,
  "output_tokens": 674,
  "created_at": "2026-09-25 11:49:14",
  "sentiment": "negative",
  "sentiment_score": -0.257,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.791,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 2.9,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 283.6,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 52,
  "words_customer": 11,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834266471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834266471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.3,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834266471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178834266471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 5.8,
      "text_en": "Sir, good evening. Sir, I am Abdul speaking from JSW One.",
      "text_native": "सर, गुड इवनिंग। सर, मैं अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178834266471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178834266471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.8,
      "text_en": "Do you have any requirement, sir, in steel, in HR, CR? I called for that.",
      "text_native": "आपकी कुछ रिक्वायरमेंट है क्या सर स्टील में, HR, CR में? उसके लिए फोन किया था।"
    },
    {
      "ucid": "21112178834266471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.5,
      "text_en": "In what?",
      "text_native": "किसमें?"
    },
    {
      "ucid": "21112178834266471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 13.0,
      "text_en": "In HR, CR, sir, do you have any requirement for material?",
      "text_native": "HR, CR में, सर, आपकी कुछ रिक्वायरमेंट है मटेरियल का?"
    },
    {
      "ucid": "21112178834266471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 13.8,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178834266471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 17.2,
      "text_en": "In MS, do you have any requirement for material? Like HR, CR, GP, GI?",
      "text_native": "MS में कुछ रिक्वायरमेंट है मटेरियल का? HR, CR, GP, GI इस तरीके का?"
    },
    {
      "ucid": "21112178834266471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 18.6,
      "text_en": "No no, not right now.",
      "text_native": "नहीं नहीं, अभी नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834266471",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent immediately pushed for a requirement instead of providing a warm welcome as per the script's intent."
    },
    {
      "ucid": "21112178834266471",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178834266471",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted."
    },
    {
      "ucid": "21112178834266471",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned."
    },
    {
      "ucid": "21112178834266471",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement, sir, in steel, in HR, CR?",
      "comment": "The agent asked for a requirement but failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178834266471",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a clear next step or any of the required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}