Call 21112178834236841 2026-09-02 · Abdul Ansari · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the customer's line of work, failing to probe for quantity, brands, payment terms, or current JSW usage.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yeah, good afternoon sir. Am I speaking to Awaaz Ventures? ... this is Abdul speaking, sir, from JSW One. ... Your company was registered, that's why
Summary
The agent called a newly registered lead, Awaaz Ventures. He immediately asked for a requirement, which the customer stated they did not have at the moment. The agent briefly asked what they do and learned they work in GI sheets. The call ended with the agent asking the customer to get in touch when a need arises, failing to secure a concrete next step.
Coaching
You must complete the verification and discovery steps before asking for an immediate requirement; this builds rapport and gives you information to handle the 'no requirement' response.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good afternoon sir. Am I speaking to Awaaz Ventures? ... this is Abdul speaking, sir, from JSW One. ... Your company was registered, that's why I called. The agent provided a standard, non-aggressive opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking to Awaaz Ventures? The agent only verified the company name and failed to ask about the procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What kind of work? Do you work in solar? The agent only asked about the customer's line of work, failing to probe for quantity, brands, payment terms, or current JSW usage. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the JSW One platform, such as pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Not right now. If there is, I will contact you. After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, when you have a requirement, let me know, sir. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.654 | 14.2s | 7.5s | 45.3s | 4.3s | 367.6 | 0 | 7 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello.
हॅलो.
agent
3.8s
Yeah, good afternoon sir. Am I speaking to Awaaz Ventures?
Yeah, good afternoon sir. Awaaz Ventures se baat kar rahe hain?
customer
5.9s
Yes, speak.
हां बोलिए।
agent
6.7s
Yeah, this is Abdul speaking, sir, from JSW One.
Yeah, मैं अब्दुल बात कर रहा हूं सर JSW One से।
customer
9.0s
From JSW One? Okay, speak.
JSW One से? Okay, बोलिए।
agent
10.2s
Yes sir, Mumbai office. Your company was registered, that's why I called. Do you have any requirement right now in GL, GP? HR, CR?
जी सर, मुंबई ऑफिस। आपकी कंपनी रजिस्टर्ड थी इसीलिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर आपको अभी GL, GP में? HR, CR?
customer
14.8s
Not right now. If there is, I will contact you.
अभी तो नहीं है। होगा तो मैं आपको कांटेक्ट करूंगा।
agent
17.0s
Okay, I am sending you a message on your personal number. When you have a requirement, let me know. What kind of work? Do you work in solar?
अच्छा, इसमें आपको मैसेज कर दे रहा हूं पर्सनल नंबर पे। जब हो तो मुझे बताइए। क्या चीज का काम? सोलर में काम करते हैं क्या?
customer
21.2s
No, no, no, no. We work in GI sheets.
नहीं नहीं नहीं नहीं। GI sheet में करते हैं।
agent
23.6s
What do you do?
क्या करते हैं?
customer
24.4s
Yes, in GI sheets.
Yes, GI sheet में।
agent
25.8s
Okay, when you have a requirement, let me know, sir.
ठीक है, जब रिक्वायरमेंट हो तो मुझे बताइएगा ना सर।
customer
27.4s
Yes, yes, yes.
agent
28.3s
Thank you.