{ "ucid": "21112178834236841", "call_date": "2026-09-02", "start_time": "2026-09-02 15:16:08", "end_time": "2026-09-02 15:17:15", "duration_sec": 67, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Abdul Ansari", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbfce161d080877e774d1676b74089a62.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1256, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834236841__DIAbfce161d080877e774d1676b74089a62.mp3", "audio_bytes": 132840, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 44.28, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] CUSTOMER: Hello. (हॅलो.)\n[4s] AGENT: Yeah, good afternoon sir. Am I speaking to Awaaz Ventures? (Yeah, good afternoon sir. Awaaz Ventures se baat kar rahe hain?)\n[6s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[7s] AGENT: Yeah, this is Abdul speaking, sir, from JSW One. (Yeah, मैं अब्दुल बात कर रहा हूं सर JSW One से।)\n[9s] CUSTOMER: From JSW One? Okay, speak. (JSW One से? Okay, बोलिए।)\n[10s] AGENT: Yes sir, Mumbai office. Your company was registered, that's why I called. Do you have any requirement right now in GL, GP? HR, CR? (जी सर, मुंबई ऑफिस। आपकी कंपनी रजिस्टर्ड थी इसीलिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर आपको अभी GL, GP में? HR, CR?)\n[15s] CUSTOMER: Not right now. If there is, I will contact you. (अभी तो नहीं है। होगा तो मैं आपको कांटेक्ट करूंगा।)\n[17s] AGENT: Okay, I am sending you a message on your personal number. When you have a requirement, let me know. What kind of work? Do you work in solar? (अच्छा, इसमें आपको मैसेज कर दे रहा हूं पर्सनल नंबर पे। जब हो तो मुझे बताइए। क्या चीज का काम? सोलर में काम करते हैं क्या?)\n[21s] CUSTOMER: No, no, no, no. We work in GI sheets. (नहीं नहीं नहीं नहीं। GI sheet में करते हैं।)\n[24s] AGENT: What do you do? (क्या करते हैं?)\n[24s] CUSTOMER: Yes, in GI sheets. (Yes, GI sheet में।)\n[26s] AGENT: Okay, when you have a requirement, let me know, sir. (ठीक है, जब रिक्वायरमेंट हो तो मुझे बताइएगा ना सर।)\n[27s] CUSTOMER: Yes, yes, yes.\n[28s] AGENT: Thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: Some background noise is present on the agent's side but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must complete the verification and discovery steps before asking for an immediate requirement; this builds rapport and gives you information to handle the 'no requirement' response.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a newly registered lead, Awaaz Ventures. He immediately asked for a requirement, which the customer stated they did not have at the moment. The agent briefly asked what they do and learned they work in GI sheets. The call ended with the agent asking the customer to get in touch when a need arises, failing to secure a concrete next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good afternoon sir. Am I speaking to Awaaz Ventures? ... this is Abdul speaking, sir, from JSW One. ... Your company was registered, that's why I called.\", \"comment\": \"The agent provided a standard, non-aggressive opening and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking to Awaaz Ventures?\", \"comment\": \"The agent only verified the company name and failed to ask about the procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What kind of work? Do you work in solar?\", \"comment\": \"The agent only asked about the customer's line of work, failing to probe for quantity, brands, payment terms, or current JSW usage.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the JSW One platform, such as pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Not right now. If there is, I will contact you.\", \"comment\": \"After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, when you have a requirement, let me know, sir.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the verification and discovery steps before asking for an immediate requirement; this builds rapport and gives you information to handle the 'no requirement' response.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered lead, Awaaz Ventures. He immediately asked for a requirement, which the customer stated they did not have at the moment. The agent briefly asked what they do and learned they work in GI sheets. The call ended with the agent asking the customer to get in touch when a need arises, failing to secure a concrete next step.\"}", "error": null, "latency_ms": 27324, "input_tokens": 3076, "output_tokens": 806, "created_at": "2026-09-25 11:49:18", "sentiment": "negative", "sentiment_score": -0.221, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.654, "agent_talk_sec": 14.2, "customer_talk_sec": 7.5, "dead_air_sec": 45.3, "longest_monologue_sec": 4.3, "agent_wpm": 367.6, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 6, "words_agent": 87, "words_customer": 34, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834236841", "idx": 0, "speaker": "customer", "start_s": 2.89, "end_s": 3.25, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178834236841", "idx": 1, "speaker": "agent", "start_s": 3.8, "end_s": 5.6, "text_en": "Yeah, good afternoon sir. Am I speaking to Awaaz Ventures?", "text_native": "Yeah, good afternoon sir. Awaaz Ventures se baat kar rahe hain?" }, { "ucid": "21112178834236841", "idx": 2, "speaker": "customer", "start_s": 5.86, "end_s": 6.3, "text_en": "Yes, speak.", "text_native": "हां बोलिए।" }, { "ucid": "21112178834236841", "idx": 3, "speaker": "agent", "start_s": 6.7, "end_s": 8.5, "text_en": "Yeah, this is Abdul speaking, sir, from JSW One.", "text_native": "Yeah, मैं अब्दुल बात कर रहा हूं सर JSW One से।" }, { "ucid": "21112178834236841", "idx": 4, "speaker": "customer", "start_s": 8.96, "end_s": 10.0, "text_en": "From JSW One? Okay, speak.", "text_native": "JSW One से? Okay, बोलिए।" }, { "ucid": "21112178834236841", "idx": 5, "speaker": "agent", "start_s": 10.16, "end_s": 14.5, "text_en": "Yes sir, Mumbai office. Your company was registered, that's why I called. Do you have any requirement right now in GL, GP? HR, CR?", "text_native": "जी सर, मुंबई ऑफिस। आपकी कंपनी रजिस्टर्ड थी इसीलिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर आपको अभी GL, GP में? HR, CR?" }, { "ucid": "21112178834236841", "idx": 6, "speaker": "customer", "start_s": 14.8, "end_s": 17.0, "text_en": "Not right now. If there is, I will contact you.", "text_native": "अभी तो नहीं है। होगा तो मैं आपको कांटेक्ट करूंगा।" }, { "ucid": "21112178834236841", "idx": 7, "speaker": "agent", "start_s": 17.0, "end_s": 21.0, "text_en": "Okay, I am sending you a message on your personal number. When you have a requirement, let me know. What kind of work? Do you work in solar?", "text_native": "अच्छा, इसमें आपको मैसेज कर दे रहा हूं पर्सनल नंबर पे। जब हो तो मुझे बताइए। क्या चीज का काम? सोलर में काम करते हैं क्या?" }, { "ucid": "21112178834236841", "idx": 8, "speaker": "customer", "start_s": 21.2, "end_s": 23.2, "text_en": "No, no, no, no. We work in GI sheets.", "text_native": "नहीं नहीं नहीं नहीं। GI sheet में करते हैं।" }, { "ucid": "21112178834236841", "idx": 9, "speaker": "agent", "start_s": 23.6, "end_s": 24.0, "text_en": "What do you do?", "text_native": "क्या करते हैं?" }, { "ucid": "21112178834236841", "idx": 10, "speaker": "customer", "start_s": 24.4, "end_s": 25.3, "text_en": "Yes, in GI sheets.", "text_native": "Yes, GI sheet में।" }, { "ucid": "21112178834236841", "idx": 11, "speaker": "agent", "start_s": 25.8, "end_s": 27.3, "text_en": "Okay, when you have a requirement, let me know, sir.", "text_native": "ठीक है, जब रिक्वायरमेंट हो तो मुझे बताइएगा ना सर।" }, { "ucid": "21112178834236841", "idx": 12, "speaker": "customer", "start_s": 27.4, "end_s": 28.0, "text_en": "Yes, yes, yes.", "text_native": "Yes, yes, yes." }, { "ucid": "21112178834236841", "idx": 13, "speaker": "agent", "start_s": 28.3, "end_s": 28.7, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178834236841", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yeah, good afternoon sir. Am I speaking to Awaaz Ventures? ... this is Abdul speaking, sir, from JSW One. ... Your company was registered, that's why I called.", "comment": "The agent provided a standard, non-aggressive opening and stated the reason for the call." }, { "ucid": "21112178834236841", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Am I speaking to Awaaz Ventures?", "comment": "The agent only verified the company name and failed to ask about the procurement city, decision-making role, or contact details." }, { "ucid": "21112178834236841", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "What kind of work? Do you work in solar?", "comment": "The agent only asked about the customer's line of work, failing to probe for quantity, brands, payment terms, or current JSW usage." }, { "ucid": "21112178834236841", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any aspect of the JSW One platform, such as pricing, test certificates, or stock availability." }, { "ucid": "21112178834236841", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Not right now. If there is, I will contact you.", "comment": "After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for a future opportunity." }, { "ucid": "21112178834236841", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, when you have a requirement, let me know, sir.", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }