{
  "ucid": "21112178834230481",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:15:04",
  "end_time": "2026-09-02 15:18:41",
  "duration_sec": 217,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1cf2b545e826b2993b8accbe3fef2fb2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1257,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178834230481__DIA1cf2b545e826b2993b8accbe3fef2fb2.mp3",
  "audio_bytes": 608688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 202.896,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes?   (जी?)\n[3s] AGENT: Uh sir, this is Kartik speaking from JSW One.   (अह सर, कार्तिक के बात कर रहा था JSW One से।)\n[5s] CUSTOMER: From where?   (कहाँ से?)\n[6s] AGENT: Sir, from JSW One.   (सर JSW One से।)\n[7s] CUSTOMER: Yes, tell me.   (जी, बताइए।)\n[8s] AGENT: Uh sir, for S G Enterprises, you had put in a CR requirement.   (अह सर, ये S G Enterprises के लिए आपने CR requirement डाला था।)\n[10s] CUSTOMER: I am speaking from S G Enterprises.   (S G Enterprises से बोल रहा हूँ।)\n[12s] AGENT: Yes, yes, yes.   (जी, हांजी हांजी।)\n[13s] AGENT: So this CR four that you need, the EDD grade one?   (तो ये जो अपना CR four चाहिए आपको, EDD grade वाला?)\n[16s] CUSTOMER: Uh, listen to me, I just need simple CR.   (अह मेरी बात सुनो, simple CR ही चाहिए।)\n[24s] CUSTOMER: Hello?   (हेलो?)\n[25s] AGENT: Hello?   (हेलो?)\n[25s] CUSTOMER: Yes.   (हांजी।)\n[26s] AGENT: Yes, hello sir. This is Kartik speaking from JSW One.   (हांजी, नमस्कार सर। कार्तिक के बात कर रहा हूँ JSW One से।)\n[28s] CUSTOMER: Yes, from JSW, tell me sir.   (हां, JSW से, बताइए सर।)\n[29s] AGENT: Yes, sir, this S G Enterprises was registered on our platform, so do you have a requirement for steel? For HR, CR, etc.?   (हांजी, सर ये S G Enterprises ये रजिस्टर किया गया था हमारे प्लेटफार्म पे, तो इसमें ऐसा steel का requirement होता है आपको? HR, CR वगेरा का?)\n[32s] CUSTOMER: Absolutely sir, we do.   (बिलकुल सर, रहती है।)\n[34s] AGENT: Okay. What purchase, what is your requirement right now, sir?   (अच्छा। क्या परचेस, अभी क्या requirement है सर अभी आपका?)\n[36s] CUSTOMER: Actually sir, right now I needed an MS sheet in two mm thickness.   (Actually सर, मुझे अभी MS की sheet चाहिए थी दो mm की thickness में।)\n[38s] AGENT: MS? HR sheet, right? The 250A one?   (MS की? HR sheet ना? ये 250A वाली?)\n[41s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[42s] AGENT: Okay. What will be the quantity for this?   (अच्छा। ये कितना quantity होगा इसका?)\n[43s] CUSTOMER: Sir, can you tell me what the rate will be for this?   (सर, क्या rate बता सकते हैं कितना रहेगा इसका?)\n[45s] AGENT: Uh, for 2 mm, sir, if I check the rate, it will be 62,250.   (अह दो mm का सर rate अगर मैं देखूं तो अपना होगा 62 250.)\n[50s] CUSTOMER: Sorry?\n[51s] AGENT: Hello?   (हेलो?)\n[52s] CUSTOMER: Sorry, what will be the rate for this?   (Sorry, कितना rate रहेगा इसका?)\n[53s] AGENT: 62,250.   (62 250.)\n[54s] CUSTOMER: This will be per metric ton, I think.   (ये per metric ton होगा मेरे ख्याल से।)\n[56s] AGENT: Yes yes, this means we keep it in Ghaziabad. That's the rate from there.   (हांजी हांजी, ये मतलब गाजियाबाद में रखते हैं हम। वहां का rate है।)\n[58s] CUSTOMER: And is freight included in this or is it separate?   (और ये इसमें freight included है या अलग से है?)\n[60s] AGENT: No no sir, this is the ex-Ghaziabad rate, with loading.   (नहीं नहीं सर, ये ex-Ghaziabad का rate है, loading के साथ में।)\n[102s] CUSTOMER: With loading, this is your ex-Ghaziabad rate.   (Loading के साथ ex-Ghaziabad का rate है आपका ये।)\n[104s] AGENT: Yes yes. Your warehouse is in Ghaziabad itself?   (हां हां। गाजियाबाद में ही आपका warehouse है?)\n[105s] CUSTOMER: Yes yes yes.   (हां हां हां।)\n[106s] AGENT: It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched.   (अपना ही है सर, JSW का खुद का है। जो अपना cutter है, cutter पे coil stock करते हैं और order आता है उस हिसाब से material cut करके dispatch करवा देते हैं।)\n[112s] CUSTOMER: So sixty-two thousand rupees per metric ton will be its rate.   (तो बासठ हज़ार रुपये per metric ton इसका rate रहेगा।)\n[114s] AGENT: Yes yes.   (हां हां।)\n[114s] CUSTOMER: And the rate for 2 mm GI?   (और दो mm GI का rate?)\n[116s] AGENT: GI?\n[116s] CUSTOMER: Hmm, pre-GI.   (हम्म, pre-GI.)\n[118s] AGENT: GI will be 78, sir.   (GI तो सर 78 होगा।)\n[120s] CUSTOMER: It will be 78,000.   (78,000 रहेगा।)\n[120s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[122s] CUSTOMER: You one thing [inaudible]   (आप एक चीज़ [inaudible])\n[125s] AGENT: Your voice is breaking up, sir.   (आवाज़ कट रही है सर आपकी।)\n[127s] CUSTOMER: Hello? Sir, is this your regular number?   (हेलो? सर ये नंबर आपका रेगुलर है?)\n[129s] AGENT: No no, this is not it. I'll, on this number, I'll send a WhatsApp from my personal number, okay?   (नहीं नहीं, ये नहीं है। मैं ना, ये जो नंबर है, इसपे मैं WhatsApp कर देता हूं अपने personal नंबर से, ठीक है?)\n[132s] CUSTOMER: Absolutely. I'll tell you the size etc.   (बिलकुल। size वगेरा आपको बता दूंगा।)\n[134s] AGENT: Okay, you put in the size etc., then I'll tell you more, according to the quantity, how much it will cost delivered, okay?   (ठीक है, आप size वगेरा डालो, मैं फिर आपको और बता देता हूं आपको quantity के हिसाब से ना, कितना delivered पड़ेगा, ठीक है?)\n[136s] CUSTOMER: Suppose if someone needs anything, I will contact you.   (Suppose जैसे किसी को कुछ भी चाहिए होगा, तो आपसे contact कर लूंगा।)\n[138s] AGENT: Yes yes, absolutely sir.   (हांजी हांजी, बिलकुल सर।)\n[139s] CUSTOMER: And sir, what is your MOQ, in weight?   (और सर MOQ कितना रहता है आप लोगों का, weight में?)\n[141s] AGENT: MOQ is five tons, sir.   (MOQ सर पांच ton का।)\n[142s] CUSTOMER: Five tons. Okay.   (पांच ton. ठीक है।)\n[143s] AGENT: Yes. Okay?   (हांजी। Okay?)\n[144s] CUSTOMER: Yes sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 59,
  "connected": 1,
  "audio_notes": "noisy: The recording contains two distinct conversation segments stitched together. There is also static and audio dropout, particularly in the middle of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "59 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You missed the opportunity for discovery. After answering the customer's price query, you should have circled back to understand their business needs (end-use, monthly volume) to build a stronger relationship and tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who had registered on the platform, inquired about the price for 2mm HR and GI sheets for delivery in Ghaziabad. The agent provided ex-works pricing and explained their stockyard setup. They agreed that the customer would WhatsApp the exact size and quantity details, after which the agent would provide a final delivered price. The call ended with a clear next step, but no discovery was performed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, for S G Enterprises, you had put in a CR requirement.\", \"comment\": \"Agent correctly referenced the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Okay. What will be the quantity for this?\", \"comment\": \"Agent confirmed product/grade, asked for quantity, and confirmed delivery location, but missed width and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent performed no discovery; none of the five key questions about the customer's business were asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent provided an ex-works price but did not attempt to close the sale or secure the order, instead deferring to a future quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched.\", \"comment\": \"Agent stayed focused on the customer's requirement and only reinforced a relevant advantage about their stockyard setup.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity for discovery. After answering the customer's price query, you should have circled back to understand their business needs (end-use, monthly volume) to build a stronger relationship and tailor your pitch.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who had registered on the platform, inquired about the price for 2mm HR and GI sheets for delivery in Ghaziabad. The agent provided ex-works pricing and explained their stockyard setup. They agreed that the customer would WhatsApp the exact size and quantity details, after which the agent would provide a final delivered price. The call ended with a clear next step, but no discovery was performed.\"}",
  "error": null,
  "latency_ms": 40504,
  "input_tokens": 4486,
  "output_tokens": 726,
  "created_at": "2026-09-25 11:49:35",
  "sentiment": "positive",
  "sentiment_score": 0.5,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 4,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.708,
  "agent_talk_sec": 94.6,
  "customer_talk_sec": 39.1,
  "dead_air_sec": 83.3,
  "longest_monologue_sec": 42.2,
  "agent_wpm": 157.9,
  "interruptions": 0,
  "agent_turns": 29,
  "customer_turns": 30,
  "discovery_qs": 16,
  "words_agent": 249,
  "words_customer": 168,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834230481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.27,
      "end_s": 2.7,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.1,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 5.2,
      "text_en": "Uh sir, this is Kartik speaking from JSW One.",
      "text_native": "अह सर, कार्तिक के बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 6.0,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.8,
      "text_en": "Sir, from JSW One.",
      "text_native": "सर JSW One से।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.5,
      "text_en": "Yes, tell me.",
      "text_native": "जी, बताइए।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 10.5,
      "text_en": "Uh sir, for S G Enterprises, you had put in a CR requirement.",
      "text_native": "अह सर, ये S G Enterprises के लिए आपने CR requirement डाला था।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 11.8,
      "text_en": "I am speaking from S G Enterprises.",
      "text_native": "S G Enterprises से बोल रहा हूँ।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 12.8,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी, हांजी हांजी।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 15.8,
      "text_en": "So this CR four that you need, the EDD grade one?",
      "text_native": "तो ये जो अपना CR four चाहिए आपको, EDD grade वाला?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 19.0,
      "text_en": "Uh, listen to me, I just need simple CR.",
      "text_native": "अह मेरी बात सुनो, simple CR ही चाहिए।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.0,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 25.5,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 27.5,
      "text_en": "Yes, hello sir. This is Kartik speaking from JSW One.",
      "text_native": "हांजी, नमस्कार सर। कार्तिक के बात कर रहा हूँ JSW One से।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 28.8,
      "text_en": "Yes, from JSW, tell me sir.",
      "text_native": "हां, JSW से, बताइए सर।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 32.5,
      "text_en": "Yes, sir, this S G Enterprises was registered on our platform, so do you have a requirement for steel? For HR, CR, etc.?",
      "text_native": "हांजी, सर ये S G Enterprises ये रजिस्टर किया गया था हमारे प्लेटफार्म पे, तो इसमें ऐसा steel का requirement होता है आपको? HR, CR वगेरा का?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 33.8,
      "text_en": "Absolutely sir, we do.",
      "text_native": "बिलकुल सर, रहती है।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 19,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 35.8,
      "text_en": "Okay. What purchase, what is your requirement right now, sir?",
      "text_native": "अच्छा। क्या परचेस, अभी क्या requirement है सर अभी आपका?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 20,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 38.5,
      "text_en": "Actually sir, right now I needed an MS sheet in two mm thickness.",
      "text_native": "Actually सर, मुझे अभी MS की sheet चाहिए थी दो mm की thickness में।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 40.8,
      "text_en": "MS? HR sheet, right? The 250A one?",
      "text_native": "MS की? HR sheet ना? ये 250A वाली?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.5,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 23,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 43.0,
      "text_en": "Okay. What will be the quantity for this?",
      "text_native": "अच्छा। ये कितना quantity होगा इसका?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 44.8,
      "text_en": "Sir, can you tell me what the rate will be for this?",
      "text_native": "सर, क्या rate बता सकते हैं कितना रहेगा इसका?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 25,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 50.5,
      "text_en": "Uh, for 2 mm, sir, if I check the rate, it will be 62,250.",
      "text_native": "अह दो mm का सर rate अगर मैं देखूं तो अपना होगा 62 250."
    },
    {
      "ucid": "21112178834230481",
      "idx": 26,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 51.0,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 27,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 51.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 28,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 53.0,
      "text_en": "Sorry, what will be the rate for this?",
      "text_native": "Sorry, कितना rate रहेगा इसका?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 29,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.0,
      "text_en": "62,250.",
      "text_native": "62 250."
    },
    {
      "ucid": "21112178834230481",
      "idx": 30,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 55.5,
      "text_en": "This will be per metric ton, I think.",
      "text_native": "ये per metric ton होगा मेरे ख्याल से।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 31,
      "speaker": "agent",
      "start_s": 55.5,
      "end_s": 58.0,
      "text_en": "Yes yes, this means we keep it in Ghaziabad. That's the rate from there.",
      "text_native": "हांजी हांजी, ये मतलब गाजियाबाद में रखते हैं हम। वहां का rate है।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 32,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 59.8,
      "text_en": "And is freight included in this or is it separate?",
      "text_native": "और ये इसमें freight included है या अलग से है?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 33,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 102.0,
      "text_en": "No no sir, this is the ex-Ghaziabad rate, with loading.",
      "text_native": "नहीं नहीं सर, ये ex-Ghaziabad का rate है, loading के साथ में।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 34,
      "speaker": "customer",
      "start_s": 102.0,
      "end_s": 103.5,
      "text_en": "With loading, this is your ex-Ghaziabad rate.",
      "text_native": "Loading के साथ ex-Ghaziabad का rate है आपका ये।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 35,
      "speaker": "agent",
      "start_s": 103.5,
      "end_s": 104.8,
      "text_en": "Yes yes. Your warehouse is in Ghaziabad itself?",
      "text_native": "हां हां। गाजियाबाद में ही आपका warehouse है?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 36,
      "speaker": "customer",
      "start_s": 104.8,
      "end_s": 105.5,
      "text_en": "Yes yes yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 37,
      "speaker": "agent",
      "start_s": 105.5,
      "end_s": 111.5,
      "text_en": "It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched.",
      "text_native": "अपना ही है सर, JSW का खुद का है। जो अपना cutter है, cutter पे coil stock करते हैं और order आता है उस हिसाब से material cut करके dispatch करवा देते हैं।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 38,
      "speaker": "customer",
      "start_s": 111.5,
      "end_s": 114.0,
      "text_en": "So sixty-two thousand rupees per metric ton will be its rate.",
      "text_native": "तो बासठ हज़ार रुपये per metric ton इसका rate रहेगा।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 39,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 114.5,
      "text_en": "Yes yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 40,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 116.0,
      "text_en": "And the rate for 2 mm GI?",
      "text_native": "और दो mm GI का rate?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 41,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 116.5,
      "text_en": "GI?",
      "text_native": "GI?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 42,
      "speaker": "customer",
      "start_s": 116.5,
      "end_s": 117.5,
      "text_en": "Hmm, pre-GI.",
      "text_native": "हम्म, pre-GI."
    },
    {
      "ucid": "21112178834230481",
      "idx": 43,
      "speaker": "agent",
      "start_s": 117.5,
      "end_s": 119.5,
      "text_en": "GI will be 78, sir.",
      "text_native": "GI तो सर 78 होगा।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 44,
      "speaker": "customer",
      "start_s": 119.5,
      "end_s": 120.5,
      "text_en": "It will be 78,000.",
      "text_native": "78,000 रहेगा।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 45,
      "speaker": "agent",
      "start_s": 120.5,
      "end_s": 121.5,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 46,
      "speaker": "customer",
      "start_s": 122.0,
      "end_s": 124.0,
      "text_en": "You one thing [inaudible]",
      "text_native": "आप एक चीज़ [inaudible]"
    },
    {
      "ucid": "21112178834230481",
      "idx": 47,
      "speaker": "agent",
      "start_s": 125.0,
      "end_s": 126.5,
      "text_en": "Your voice is breaking up, sir.",
      "text_native": "आवाज़ कट रही है सर आपकी।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 48,
      "speaker": "customer",
      "start_s": 127.0,
      "end_s": 129.0,
      "text_en": "Hello? Sir, is this your regular number?",
      "text_native": "हेलो? सर ये नंबर आपका रेगुलर है?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 49,
      "speaker": "agent",
      "start_s": 129.0,
      "end_s": 132.0,
      "text_en": "No no, this is not it. I'll, on this number, I'll send a WhatsApp from my personal number, okay?",
      "text_native": "नहीं नहीं, ये नहीं है। मैं ना, ये जो नंबर है, इसपे मैं WhatsApp कर देता हूं अपने personal नंबर से, ठीक है?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 50,
      "speaker": "customer",
      "start_s": 132.0,
      "end_s": 133.5,
      "text_en": "Absolutely. I'll tell you the size etc.",
      "text_native": "बिलकुल। size वगेरा आपको बता दूंगा।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 51,
      "speaker": "agent",
      "start_s": 133.5,
      "end_s": 136.5,
      "text_en": "Okay, you put in the size etc., then I'll tell you more, according to the quantity, how much it will cost delivered, okay?",
      "text_native": "ठीक है, आप size वगेरा डालो, मैं फिर आपको और बता देता हूं आपको quantity के हिसाब से ना, कितना delivered पड़ेगा, ठीक है?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 52,
      "speaker": "customer",
      "start_s": 136.5,
      "end_s": 138.5,
      "text_en": "Suppose if someone needs anything, I will contact you.",
      "text_native": "Suppose जैसे किसी को कुछ भी चाहिए होगा, तो आपसे contact कर लूंगा।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 53,
      "speaker": "agent",
      "start_s": 138.5,
      "end_s": 139.0,
      "text_en": "Yes yes, absolutely sir.",
      "text_native": "हांजी हांजी, बिलकुल सर।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 54,
      "speaker": "customer",
      "start_s": 139.0,
      "end_s": 140.8,
      "text_en": "And sir, what is your MOQ, in weight?",
      "text_native": "और सर MOQ कितना रहता है आप लोगों का, weight में?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 55,
      "speaker": "agent",
      "start_s": 140.8,
      "end_s": 142.0,
      "text_en": "MOQ is five tons, sir.",
      "text_native": "MOQ सर पांच ton का।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 56,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 143.0,
      "text_en": "Five tons. Okay.",
      "text_native": "पांच ton. ठीक है।"
    },
    {
      "ucid": "21112178834230481",
      "idx": 57,
      "speaker": "agent",
      "start_s": 143.0,
      "end_s": 144.0,
      "text_en": "Yes. Okay?",
      "text_native": "हांजी। Okay?"
    },
    {
      "ucid": "21112178834230481",
      "idx": 58,
      "speaker": "customer",
      "start_s": 144.5,
      "end_s": 145.0,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834230481",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, for S G Enterprises, you had put in a CR requirement.",
      "comment": "Agent correctly referenced the customer's platform submission at the start of the call."
    },
    {
      "ucid": "21112178834230481",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "Okay. What will be the quantity for this?",
      "comment": "Agent confirmed product/grade, asked for quantity, and confirmed delivery location, but missed width and timeline."
    },
    {
      "ucid": "21112178834230481",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent performed no discovery; none of the five key questions about the customer's business were asked."
    },
    {
      "ucid": "21112178834230481",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent provided an ex-works price but did not attempt to close the sale or secure the order, instead deferring to a future quote."
    },
    {
      "ucid": "21112178834230481",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched.",
      "comment": "Agent stayed focused on the customer's requirement and only reinforced a relevant advantage about their stockyard setup."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}