{ "ucid": "21112178834216021", "call_date": "2026-09-02", "start_time": "2026-09-02 15:12:40", "end_time": "2026-09-02 15:13:58", "duration_sec": 78, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA218b752370710907e1c134868f8cfcf1.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1258, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834216021__DIA218b752370710907e1c134868f8cfcf1.mp3", "audio_bytes": 184896, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 61.632, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: [crosstalk] Hello.\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes. (हां जी।)\n[3s] AGENT: Yes sir, this is Kartik speaking from JSW One. (हां सर, कार्तिक ये बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes? From JSW? (जी? JSW से है?)\n[7s] AGENT: Sir, I was calling from JSW One. (सर JSW One से बात कर रहा था।)\n[8s] CUSTOMER: Yes, tell me. (जी बताएं।)\n[9s] AGENT: In this MR Enterprises, do you have a requirement for steel? (ये MR Enterprises में आपको steel का requirement होता है?)\n[12s] CUSTOMER: Sir yes, the work keeps going on. (सर हां, चलता रहता काम तो।)\n[14s] AGENT: Okay. (अच्छा।)\n[14s] CUSTOMER: [crosstalk] What about profile sheet? Deck sheet, in point eight mm, what is the weight in one foot? ([crosstalk] प्रोफाइल शीट का क्या है? डेक शीट point eight mm में कितना वज़न है एक फुट में?)\n[19s] AGENT: What is the weight in point eight mm? No sir, look, we have steel coil from our side. (Point eight mm में कितना वज़न है? नहीं सर, देखो अपना ना, steel coil रहता है हमारे इधर से।)\n[23s] CUSTOMER: Okay, TMT and GP? (अच्छा, TMT और GP?)\n[24s] AGENT: You don't have deck sheets and all? (डेक शीट वगेरा नहीं है?)\n[26s] CUSTOMER: No no, this is not there, sir. (नहीं नहीं, ये नहीं है सर।)\n[27s] AGENT: Okay, whatever the requirement is, we will tell you. Right now, the requirement is for deck sheet. (चलो, जो भी रिक्वायरमेंट हो बताएंगे, अभी तो डेक शीट की रिक्वायरमेंट है।)\n[30s] CUSTOMER: Yes, okay. If you have anything in HR and all, then tell me. (हां, अच्छा। HR वगेरा में कुछ हो तो बताओ।)\n[32s] AGENT: Yes. (जी।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 18, "connected": 1, "audio_notes": "noisy: The customer's side has significant background noise and crosstalk, making some parts of their speech difficult to decipher.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "18 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer asks for a product you don't carry, acknowledge it, then immediately pivot back to discovery questions to understand their other steel needs you *can* fulfill.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "deck sheet", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Customer's initial requirement was for deck sheets, which the agent confirmed is not a product JSW One supplies.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent opened the call to a new registrant. The customer immediately asked for deck sheets, which the agent confirmed they do not supply. The customer then asked about HR products, but the call ended abruptly before the agent could explore this requirement or perform any discovery.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, this is Kartik speaking from JSW One.\", \"comment\": \"The agent provided a standard, professional opening identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt to verify the customer's name, location, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about the customer's business or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you have anything in HR and all, then tell me.\", \"comment\": \"Although the customer presented a potential opportunity in HR, the agent did not capture any specifications before the call ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a product you don't carry, acknowledge it, then immediately pivot back to discovery questions to understand their other steel needs you *can* fulfill.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"deck sheet\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer's initial requirement was for deck sheets, which the agent confirmed is not a product JSW One supplies.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call to a new registrant. The customer immediately asked for deck sheets, which the agent confirmed they do not supply. The customer then asked about HR products, but the call ended abruptly before the agent could explore this requirement or perform any discovery.\"}", "error": null, "latency_ms": 36766, "input_tokens": 3139, "output_tokens": 728, "created_at": "2026-09-25 11:49:32", "sentiment": "neutral", "sentiment_score": 0.055, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.549, "agent_talk_sec": 15.0, "customer_talk_sec": 12.3, "dead_air_sec": 50.7, "longest_monologue_sec": 3.8, "agent_wpm": 288.0, "interruptions": 0, "agent_turns": 9, "customer_turns": 8, "discovery_qs": 4, "words_agent": 72, "words_customer": 56, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834216021", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 2.0, "text_en": "[crosstalk] Hello.", "text_native": "[crosstalk] Hello." }, { "ucid": "21112178834216021", "idx": 1, "speaker": "agent", "start_s": 2.08, "end_s": 2.58, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834216021", "idx": 2, "speaker": "customer", "start_s": 2.8, "end_s": 3.2, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178834216021", "idx": 3, "speaker": "agent", "start_s": 3.43, "end_s": 5.6, "text_en": "Yes sir, this is Kartik speaking from JSW One.", "text_native": "हां सर, कार्तिक ये बात कर रहा था JSW One से।" }, { "ucid": "21112178834216021", "idx": 4, "speaker": "customer", "start_s": 5.6, "end_s": 6.9, "text_en": "Yes? From JSW?", "text_native": "जी? JSW से है?" }, { "ucid": "21112178834216021", "idx": 5, "speaker": "agent", "start_s": 7.0, "end_s": 8.4, "text_en": "Sir, I was calling from JSW One.", "text_native": "सर JSW One से बात कर रहा था।" }, { "ucid": "21112178834216021", "idx": 6, "speaker": "customer", "start_s": 8.5, "end_s": 9.1, "text_en": "Yes, tell me.", "text_native": "जी बताएं।" }, { "ucid": "21112178834216021", "idx": 7, "speaker": "agent", "start_s": 9.1, "end_s": 11.8, "text_en": "In this MR Enterprises, do you have a requirement for steel?", "text_native": "ये MR Enterprises में आपको steel का requirement होता है?" }, { "ucid": "21112178834216021", "idx": 8, "speaker": "customer", "start_s": 12.1, "end_s": 13.7, "text_en": "Sir yes, the work keeps going on.", "text_native": "सर हां, चलता रहता काम तो।" }, { "ucid": "21112178834216021", "idx": 9, "speaker": "agent", "start_s": 13.8, "end_s": 14.1, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178834216021", "idx": 10, "speaker": "customer", "start_s": 14.1, "end_s": 18.9, "text_en": "[crosstalk] What about profile sheet? Deck sheet, in point eight mm, what is the weight in one foot?", "text_native": "[crosstalk] प्रोफाइल शीट का क्या है? डेक शीट point eight mm में कितना वज़न है एक फुट में?" }, { "ucid": "21112178834216021", "idx": 11, "speaker": "agent", "start_s": 19.0, "end_s": 22.8, "text_en": "What is the weight in point eight mm? No sir, look, we have steel coil from our side.", "text_native": "Point eight mm में कितना वज़न है? नहीं सर, देखो अपना ना, steel coil रहता है हमारे इधर से।" }, { "ucid": "21112178834216021", "idx": 12, "speaker": "customer", "start_s": 23.1, "end_s": 23.9, "text_en": "Okay, TMT and GP?", "text_native": "अच्छा, TMT और GP?" }, { "ucid": "21112178834216021", "idx": 13, "speaker": "agent", "start_s": 24.5, "end_s": 25.4, "text_en": "You don't have deck sheets and all?", "text_native": "डेक शीट वगेरा नहीं है?" }, { "ucid": "21112178834216021", "idx": 14, "speaker": "customer", "start_s": 25.5, "end_s": 26.5, "text_en": "No no, this is not there, sir.", "text_native": "नहीं नहीं, ये नहीं है सर।" }, { "ucid": "21112178834216021", "idx": 15, "speaker": "agent", "start_s": 26.9, "end_s": 29.8, "text_en": "Okay, whatever the requirement is, we will tell you. Right now, the requirement is for deck sheet.", "text_native": "चलो, जो भी रिक्वायरमेंट हो बताएंगे, अभी तो डेक शीट की रिक्वायरमेंट है।" }, { "ucid": "21112178834216021", "idx": 16, "speaker": "customer", "start_s": 30.1, "end_s": 31.9, "text_en": "Yes, okay. If you have anything in HR and all, then tell me.", "text_native": "हां, अच्छा। HR वगेरा में कुछ हो तो बताओ।" }, { "ucid": "21112178834216021", "idx": 17, "speaker": "agent", "start_s": 32.1, "end_s": 32.4, "text_en": "Yes.", "text_native": "जी।" } ], "steps": [ { "ucid": "21112178834216021", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes sir, this is Kartik speaking from JSW One.", "comment": "The agent provided a standard, professional opening identifying himself and the company." }, { "ucid": "21112178834216021", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not attempt to verify the customer's name, location, role, or contact details." }, { "ucid": "21112178834216021", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the required discovery questions about the customer's business or procurement habits." }, { "ucid": "21112178834216021", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain the JSW One platform or its benefits." }, { "ucid": "21112178834216021", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If you have anything in HR and all, then tell me.", "comment": "Although the customer presented a potential opportunity in HR, the agent did not capture any specifications before the call ended." }, { "ucid": "21112178834216021", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being agreed upon." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }