Call 21112178834208611 2026-09-02 · sudeeps · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | new_registration (campaign_name:medium) |
Audio: clear: There is some faint background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Discovery was very limited; agent only identified the business type (trader) and end user (builders), missing all other key questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked about an immediate requirement but did not capture any specifics or schedule a callback when the customer was vague.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without any of the three required closure outcomes being achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, this is Sudeep speaking, from JSW One MSME, Jindal's. ... your company Gunjan Sales Agency was registered on our portal.
Summary
The agent contacted a newly registered lead and identified them as a trader who supplies TMT and structural steel to builders. The agent began discovery but the call ended prematurely before key qualifying information could be gathered or a next step could be established.
Coaching
You started discovery well by identifying the customer as a trader, but you must complete the process by asking about quantity, frequency, and current suppliers to qualify the lead and set a concrete next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Sudeep speaking, from JSW One MSME, Jindal's. ... your company Gunjan Sales Agency was registered on our portal. Agent provided a warm opening, stated the company, and referenced the customer's registration on the portal. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Mr. Gunjan? ... your company Gunjan Sales Agency was registered on our portal. Agent confirmed the contact person's name and company, but did not ask for procurement city or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Discovery was very limited; agent only identified the business type (trader) and end user (builders), missing all other key questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked about an immediate requirement but did not capture any specifics or schedule a callback when the customer was vague. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without any of the three required closure outcomes being achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 29.7s | 12.1s | 43.2s | 4.8s | 234.3 | 0 | 9 | 10 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.4s
Hello, am I speaking with Mr. Gunjan?
हॅलो, मैं मिस्टर गुंजन से बात कर रहा हूं?
customer
3.2s
Yes, who is this?
हां जी, कौन?
agent
4.2s
Sir, this is Sudeep speaking, from JSW One MSME, Jindal's.
सर जी, सुदीप बोल रहा हूं, जेएसडब्ल्यू वन एमएसएमई से, जिंदाल का।
customer
7.6s
Yes, tell me.
जी बोलिए।
agent
8.3s
Yes, your company Gunjan Sales Agency was registered on our portal.
जी आपका कंपनी गुंजन सेल्स एजेंसी रजिस्टर्ड हुआ था पोर्टल पर हमारे।
customer
12.3s
That's correct.
बराबर है।
agent
13.2s
Do you deal in the steel segment, sir? Do you require steel?
आपको स्टील सेगमेंट में डील करते हो क्या सर? स्टील लगता है आपको?
customer
16.2s
Yes.
हां जी।
agent
17.0s
Okay, so I wanted to understand, do you have any immediate requirement right now? That you need in MS grade?
ओके, तो मैं कुछ समझना था अभी कुछ इमीडिएट रिक्वायरमेंट है आपको? जो चाहिए आपको एमएस ग्रेड में?
customer
22.2s
Um, I mean, my requirements keep coming.
अं मतलब रिक्वायरमेंट तो आती रहती है मेरी।
agent
25.2s
Requirements keep coming. Meaning you are not the end user, you are just doing this for trading purposes, right?
रिक्वायरमेंट आते रहती है। मतलब यू आर नॉट द एंड यूजर, आपको जस्ट आप ट्रेडिंग पर्पस से कर रहे हो ये, बराबर?
customer
30.2s
Yes, yes.
हां जी, हां जी।
agent
31.0s
Okay, okay, okay, I understand. Which segment do you deal in, sir?
ओके, ओके, ओके, समझ गया। कौनसा सेगमेंट में डील करते हो सर आप?
customer
34.5s
Which segment do I deal in? Meaning, I didn't understand you, sir.
कौनसा सेगमेंट में डील करते हैं? मतलब समझा नहीं सर मैं आपका।
agent
37.0s
Meaning, your end user, what are they like? Are they fabricators, OEMs, traders?
मतलब आपके जो एंड यूजर है, वो कैसा है? फैब्रिकेटर है, ओईएम्स है, ट्रेडर्स है?
customer
41.5s
My end users are builders.
मेरे एंड यूजर्स बिल्डर्स हैं।
agent
43.2s
They are builders, so that means you would require TMT rods, right?
बिल्डर्स हैं, तो मतलब टीएमटी रॉड्स लगता रहेगा आपको, बराबर?
customer
46.0s
Yes, TMT rod is required, structure is also required.
हां, टीएमटी रॉड लगता है, स्ट्रक्चर भी लगता है।