{
  "ucid": "21112178834208611",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:11:26",
  "end_time": "2026-09-02 15:12:51",
  "duration_sec": 85,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb9a8fa6b6f91457a01e7b8200ece70ab.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1259,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834208611__DIAb9a8fa6b6f91457a01e7b8200ece70ab.mp3",
  "audio_bytes": 227016,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 75.672,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, am I speaking with Mr. Gunjan?   (हॅलो, मैं मिस्टर गुंजन से बात कर रहा हूं?)\n[3s] CUSTOMER: Yes, who is this?   (हां जी, कौन?)\n[4s] AGENT: Sir, this is Sudeep speaking, from JSW One MSME, Jindal's.   (सर जी, सुदीप बोल रहा हूं, जेएसडब्ल्यू वन एमएसएमई से, जिंदाल का।)\n[8s] CUSTOMER: Yes, tell me.   (जी बोलिए।)\n[8s] AGENT: Yes, your company Gunjan Sales Agency was registered on our portal.   (जी आपका कंपनी गुंजन सेल्स एजेंसी रजिस्टर्ड हुआ था पोर्टल पर हमारे।)\n[12s] CUSTOMER: That's correct.   (बराबर है।)\n[13s] AGENT: Do you deal in the steel segment, sir? Do you require steel?   (आपको स्टील सेगमेंट में डील करते हो क्या सर? स्टील लगता है आपको?)\n[16s] CUSTOMER: Yes.   (हां जी।)\n[17s] AGENT: Okay, so I wanted to understand, do you have any immediate requirement right now? That you need in MS grade?   (ओके, तो मैं कुछ समझना था अभी कुछ इमीडिएट रिक्वायरमेंट है आपको? जो चाहिए आपको एमएस ग्रेड में?)\n[22s] CUSTOMER: Um, I mean, my requirements keep coming.   (अं मतलब रिक्वायरमेंट तो आती रहती है मेरी।)\n[25s] AGENT: Requirements keep coming. Meaning you are not the end user, you are just doing this for trading purposes, right?   (रिक्वायरमेंट आते रहती है। मतलब यू आर नॉट द एंड यूजर, आपको जस्ट आप ट्रेडिंग पर्पस से कर रहे हो ये, बराबर?)\n[30s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[31s] AGENT: Okay, okay, okay, I understand. Which segment do you deal in, sir?   (ओके, ओके, ओके, समझ गया। कौनसा सेगमेंट में डील करते हो सर आप?)\n[34s] CUSTOMER: Which segment do I deal in? Meaning, I didn't understand you, sir.   (कौनसा सेगमेंट में डील करते हैं? मतलब समझा नहीं सर मैं आपका।)\n[37s] AGENT: Meaning, your end user, what are they like? Are they fabricators, OEMs, traders?   (मतलब आपके जो एंड यूजर है, वो कैसा है? फैब्रिकेटर है, ओईएम्स है, ट्रेडर्स है?)\n[42s] CUSTOMER: My end users are builders.   (मेरे एंड यूजर्स बिल्डर्स हैं।)\n[43s] AGENT: They are builders, so that means you would require TMT rods, right?   (बिल्डर्स हैं, तो मतलब टीएमटी रॉड्स लगता रहेगा आपको, बराबर?)\n[46s] CUSTOMER: Yes, TMT rod is required, structure is also required.   (हां, टीएमटी रॉड लगता है, स्ट्रक्चर भी लगता है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some faint background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You started discovery well by identifying the customer as a trader, but you must complete the process by asking about quantity, frequency, and current suppliers to qualify the lead and set a concrete next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead and identified them as a trader who supplies TMT and structural steel to builders. The agent began discovery but the call ended prematurely before key qualifying information could be gathered or a next step could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Sudeep speaking, from JSW One MSME, Jindal's. ... your company Gunjan Sales Agency was registered on our portal.\", \"comment\": \"Agent provided a warm opening, stated the company, and referenced the customer's registration on the portal.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with Mr. Gunjan? ... your company Gunjan Sales Agency was registered on our portal.\", \"comment\": \"Agent confirmed the contact person's name and company, but did not ask for procurement city or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Discovery was very limited; agent only identified the business type (trader) and end user (builders), missing all other key questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform's value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked about an immediate requirement but did not capture any specifics or schedule a callback when the customer was vague.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any of the three required closure outcomes being achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You started discovery well by identifying the customer as a trader, but you must complete the process by asking about quantity, frequency, and current suppliers to qualify the lead and set a concrete next step.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead and identified them as a trader who supplies TMT and structural steel to builders. The agent began discovery but the call ended prematurely before key qualifying information could be gathered or a next step could be established.\"}",
  "error": null,
  "latency_ms": 36279,
  "input_tokens": 3299,
  "output_tokens": 742,
  "created_at": "2026-09-25 11:49:34",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.711,
  "agent_talk_sec": 29.7,
  "customer_talk_sec": 12.1,
  "dead_air_sec": 43.2,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 234.3,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 10,
  "words_agent": 116,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834208611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834208611",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 2.89,
      "text_en": "Hello, am I speaking with Mr. Gunjan?",
      "text_native": "हॅलो, मैं मिस्टर गुंजन से बात कर रहा हूं?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.24,
      "end_s": 3.84,
      "text_en": "Yes, who is this?",
      "text_native": "हां जी, कौन?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 7.49,
      "text_en": "Sir, this is Sudeep speaking, from JSW One MSME, Jindal's.",
      "text_native": "सर जी, सुदीप बोल रहा हूं, जेएसडब्ल्यू वन एमएसएमई से, जिंदाल का।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.23,
      "text_en": "Yes, tell me.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 12.0,
      "text_en": "Yes, your company Gunjan Sales Agency was registered on our portal.",
      "text_native": "जी आपका कंपनी गुंजन सेल्स एजेंसी रजिस्टर्ड हुआ था पोर्टल पर हमारे।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.31,
      "end_s": 12.88,
      "text_en": "That's correct.",
      "text_native": "बराबर है।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.23,
      "end_s": 15.84,
      "text_en": "Do you deal in the steel segment, sir? Do you require steel?",
      "text_native": "आपको स्टील सेगमेंट में डील करते हो क्या सर? स्टील लगता है आपको?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.24,
      "end_s": 16.64,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 21.5,
      "text_en": "Okay, so I wanted to understand, do you have any immediate requirement right now? That you need in MS grade?",
      "text_native": "ओके, तो मैं कुछ समझना था अभी कुछ इमीडिएट रिक्वायरमेंट है आपको? जो चाहिए आपको एमएस ग्रेड में?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.24,
      "end_s": 24.8,
      "text_en": "Um, I mean, my requirements keep coming.",
      "text_native": "अं मतलब रिक्वायरमेंट तो आती रहती है मेरी।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.24,
      "end_s": 30.0,
      "text_en": "Requirements keep coming. Meaning you are not the end user, you are just doing this for trading purposes, right?",
      "text_native": "रिक्वायरमेंट आते रहती है। मतलब यू आर नॉट द एंड यूजर, आपको जस्ट आप ट्रेडिंग पर्पस से कर रहे हो ये, बराबर?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 30.8,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 33.8,
      "text_en": "Okay, okay, okay, I understand. Which segment do you deal in, sir?",
      "text_native": "ओके, ओके, ओके, समझ गया। कौनसा सेगमेंट में डील करते हो सर आप?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 14,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 36.8,
      "text_en": "Which segment do I deal in? Meaning, I didn't understand you, sir.",
      "text_native": "कौनसा सेगमेंट में डील करते हैं? मतलब समझा नहीं सर मैं आपका।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 15,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 41.0,
      "text_en": "Meaning, your end user, what are they like? Are they fabricators, OEMs, traders?",
      "text_native": "मतलब आपके जो एंड यूजर है, वो कैसा है? फैब्रिकेटर है, ओईएम्स है, ट्रेडर्स है?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 43.0,
      "text_en": "My end users are builders.",
      "text_native": "मेरे एंड यूजर्स बिल्डर्स हैं।"
    },
    {
      "ucid": "21112178834208611",
      "idx": 17,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 45.8,
      "text_en": "They are builders, so that means you would require TMT rods, right?",
      "text_native": "बिल्डर्स हैं, तो मतलब टीएमटी रॉड्स लगता रहेगा आपको, बराबर?"
    },
    {
      "ucid": "21112178834208611",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 48.5,
      "text_en": "Yes, TMT rod is required, structure is also required.",
      "text_native": "हां, टीएमटी रॉड लगता है, स्ट्रक्चर भी लगता है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834208611",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, this is Sudeep speaking, from JSW One MSME, Jindal's. ... your company Gunjan Sales Agency was registered on our portal.",
      "comment": "Agent provided a warm opening, stated the company, and referenced the customer's registration on the portal."
    },
    {
      "ucid": "21112178834208611",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "am I speaking with Mr. Gunjan? ... your company Gunjan Sales Agency was registered on our portal.",
      "comment": "Agent confirmed the contact person's name and company, but did not ask for procurement city or best contact details."
    },
    {
      "ucid": "21112178834208611",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Discovery was very limited; agent only identified the business type (trader) and end user (builders), missing all other key questions."
    },
    {
      "ucid": "21112178834208611",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had a chance to explain the platform's value propositions."
    },
    {
      "ucid": "21112178834208611",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked about an immediate requirement but did not capture any specifics or schedule a callback when the customer was vague."
    },
    {
      "ucid": "21112178834208611",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any of the three required closure outcomes being achieved."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}