Call 21112178834179971 2026-09-02 · Abdul Ansari · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (10% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: SS stainless
3 · Supply
US
spec_not_available
Customer required Stainless Steel (SS), which is not in the JSW One product catalogue.
4 · Sentiment
the CUSTOMER
+0.44
confidence high · +9/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was disqualified on product type before any discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was ended politely but without securing one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only confirmed the company name; failed to ask for contact person, procurement role, or location.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Yeah, good afternoon sir. ... I am Abdul speaking, sir, from JSW One.
First opportunity identified
so do you have any requirement for steel, in MS?
Summary
The agent contacted a newly registered user from Innovative Ventures. The customer immediately clarified their requirement was for Stainless Steel (SS), a product JSW One does not sell. The agent confirmed this and politely concluded the call.
Coaching
Even on short, disqualifying calls, remember to verify the contact person's name and role to enrich the lead for future campaigns.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good afternoon sir. ... I am Abdul speaking, sir, from JSW One. The agent provided a standard polite opening, identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking to Innovative Ventures? Only confirmed the company name; failed to ask for contact person, procurement role, or location. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was disqualified on product type before any discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | so do you have any requirement for steel, in MS? The agent successfully asked for a current requirement, which led to the disqualification. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended politely but without securing one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.601 | 11.6s | 7.7s | 26.7s | 4.0s | 289.7 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.6s
Hello
हेलो
agent
2.4s
Yeah, good afternoon sir. I am [inaudible], am I speaking to Innovative Ventures?
Yeah, good afternoon sir. Myself is [inaudible] Innovative Ventures se baat kar rahe hain?
customer
5.6s
Yes, speaking. Who is speaking?
जी बोल रहा है, कौन बोल रहा है?
agent
7.0s
I am Abdul speaking, sir, from JSW One.
मैं अब्दुल बात कर रहा हूं सर, JSW One से।
customer
9.6s
Yes Abdul, tell me.
हां अब्दुल, बताएं।
agent
10.8s
Sir, you had put some inquiry on the JSW platform, so do you have any requirement for steel, in MS?
सर आपने सर JSW के प्लेटफॉर्म में कुछ इन्क्वायरी आप डाला था, तो कुछ रिक्वायरमेंट है क्या आपको स्टील में, MS में?
customer
15.3s
It was in MS stainless, in SS stainless, that is probably not available with you.
MS stainless में, SS stainless में थी, वो तो शायद आपके पास अवेलेबल नहीं है।
agent
19.2s
Yes sir, yes sir, I don't have that. Okay sir, no problem. Thank you.
जी सर, जी सर, वो तो नहीं है मेरे पास। ठीक है सर, कोई नहीं। Thank you.
customer
22.2s
Okay. Thank you.