{
  "ucid": "21112178834179971",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:06:39",
  "end_time": "2026-09-02 15:07:25",
  "duration_sec": 46,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA370d74835716ba2b84906d47f3c18ce0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1262,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834179971__DIA370d74835716ba2b84906d47f3c18ce0.mp3",
  "audio_bytes": 93312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] AGENT: Yeah, good afternoon sir. I am [inaudible], am I speaking to Innovative Ventures?   (Yeah, good afternoon sir. Myself is [inaudible] Innovative Ventures se baat kar rahe hain?)\n[6s] CUSTOMER: Yes, speaking. Who is speaking?   (जी बोल रहा है, कौन बोल रहा है?)\n[7s] AGENT: I am Abdul speaking, sir, from JSW One.   (मैं अब्दुल बात कर रहा हूं सर, JSW One से।)\n[10s] CUSTOMER: Yes Abdul, tell me.   (हां अब्दुल, बताएं।)\n[11s] AGENT: Sir, you had put some inquiry on the JSW platform, so do you have any requirement for steel, in MS?   (सर आपने सर JSW के प्लेटफॉर्म में कुछ इन्क्वायरी आप डाला था, तो कुछ रिक्वायरमेंट है क्या आपको स्टील में, MS में?)\n[15s] CUSTOMER: It was in MS stainless, in SS stainless, that is probably not available with you.   (MS stainless में, SS stainless में थी, वो तो शायद आपके पास अवेलेबल नहीं है।)\n[19s] AGENT: Yes sir, yes sir, I don't have that. Okay sir, no problem. Thank you.   (जी सर, जी सर, वो तो नहीं है मेरे पास। ठीक है सर, कोई नहीं। Thank you.)\n[22s] CUSTOMER: Okay. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even on short, disqualifying calls, remember to verify the contact person's name and role to enrich the lead for future campaigns.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS stainless",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required Stainless Steel (SS), which is not in the JSW One product catalogue.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user from Innovative Ventures. The customer immediately clarified their requirement was for Stainless Steel (SS), a product JSW One does not sell. The agent confirmed this and politely concluded the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good afternoon sir. ... I am Abdul speaking, sir, from JSW One.\", \"comment\": \"The agent provided a standard polite opening, identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking to Innovative Ventures?\", \"comment\": \"Only confirmed the company name; failed to ask for contact person, procurement role, or location.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was disqualified on product type before any discovery questions were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"so do you have any requirement for steel, in MS?\", \"comment\": \"The agent successfully asked for a current requirement, which led to the disqualification.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended politely but without securing one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on short, disqualifying calls, remember to verify the contact person's name and role to enrich the lead for future campaigns.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS stainless\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required Stainless Steel (SS), which is not in the JSW One product catalogue.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user from Innovative Ventures. The customer immediately clarified their requirement was for Stainless Steel (SS), a product JSW One does not sell. The agent confirmed this and politely concluded the call.\"}",
  "error": null,
  "latency_ms": 39233,
  "input_tokens": 2944,
  "output_tokens": 702,
  "created_at": "2026-09-25 11:49:47",
  "sentiment": "positive",
  "sentiment_score": 0.443,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.601,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 7.7,
  "dead_air_sec": 26.7,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 289.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 56,
  "words_customer": 28,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834179971",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.28,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178834179971",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.65,
      "end_s": 2.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178834179971",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.36,
      "end_s": 5.14,
      "text_en": "Yeah, good afternoon sir. I am [inaudible], am I speaking to Innovative Ventures?",
      "text_native": "Yeah, good afternoon sir. Myself is [inaudible] Innovative Ventures se baat kar rahe hain?"
    },
    {
      "ucid": "21112178834179971",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.94,
      "text_en": "Yes, speaking. Who is speaking?",
      "text_native": "जी बोल रहा है, कौन बोल रहा है?"
    },
    {
      "ucid": "21112178834179971",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.04,
      "text_en": "I am Abdul speaking, sir, from JSW One.",
      "text_native": "मैं अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178834179971",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.56,
      "end_s": 10.54,
      "text_en": "Yes Abdul, tell me.",
      "text_native": "हां अब्दुल, बताएं।"
    },
    {
      "ucid": "21112178834179971",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 14.84,
      "text_en": "Sir, you had put some inquiry on the JSW platform, so do you have any requirement for steel, in MS?",
      "text_native": "सर आपने सर JSW के प्लेटफॉर्म में कुछ इन्क्वायरी आप डाला था, तो कुछ रिक्वायरमेंट है क्या आपको स्टील में, MS में?"
    },
    {
      "ucid": "21112178834179971",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 19.2,
      "text_en": "It was in MS stainless, in SS stainless, that is probably not available with you.",
      "text_native": "MS stainless में, SS stainless में थी, वो तो शायद आपके पास अवेलेबल नहीं है।"
    },
    {
      "ucid": "21112178834179971",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.25,
      "end_s": 21.64,
      "text_en": "Yes sir, yes sir, I don't have that. Okay sir, no problem. Thank you.",
      "text_native": "जी सर, जी सर, वो तो नहीं है मेरे पास। ठीक है सर, कोई नहीं। Thank you."
    },
    {
      "ucid": "21112178834179971",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.16,
      "end_s": 23.2,
      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834179971",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yeah, good afternoon sir. ... I am Abdul speaking, sir, from JSW One.",
      "comment": "The agent provided a standard polite opening, identifying himself and the company."
    },
    {
      "ucid": "21112178834179971",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking to Innovative Ventures?",
      "comment": "Only confirmed the company name; failed to ask for contact person, procurement role, or location."
    },
    {
      "ucid": "21112178834179971",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was disqualified on product type before any discovery questions were asked."
    },
    {
      "ucid": "21112178834179971",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to explain the platform."
    },
    {
      "ucid": "21112178834179971",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "so do you have any requirement for steel, in MS?",
      "comment": "The agent successfully asked for a current requirement, which led to the disqualification."
    },
    {
      "ucid": "21112178834179971",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended politely but without securing one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}