Call 21112178834171961 2026-09-02 · ankit mistry · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 25 turns, clean transcript (0% inaudible) | Gujarati | 25 | new_registration (campaign_name:medium) |
Audio: clear: The call contains significant code-mixing with English for business and technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: GI
3 · Supply
US
spec_not_available
Agent stated the portal is only for HR material, while the customer's requirement is for GI.
4 · Sentiment
the CUSTOMER
-0.23
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type before disqualifying the lead; did not attempt to discover monthly tonnage, brands used, or other key profile points.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a current requirement, but after the customer said no, he did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended with 'Okay sir. Thank you.' without securing a quote, a specific callback, or a walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.
Summary
The agent contacted a customer who had recently registered on the portal. Through initial discovery, the agent learned the customer is a trader who primarily deals in GI steel. The agent correctly identified that the portal is for manufacturers and only supplies HR material, then ended the call as the lead was not a fit for the platform.
Coaching
Even when a lead seems disqualified, probe for any potential future need (like HR) and schedule a specific follow-up instead of ending the call abruptly.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office. Agent gave a polite, professional opening that referenced the customer's recent registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is Deepak ji speaking? Deepak Patel? Only verified the customer's name; did not ask about procurement city, role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | can I ask what is your nature of business? Only asked about business type before disqualifying the lead; did not attempt to discover monthly tonnage, brands used, or other key profile points. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent explained who the portal is for (manufacturers), but did not explain any of the platform's value propositions like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So if you have a requirement now, for our HR sheets, then let me know. Agent asked for a current requirement, but after the customer said no, he did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended with 'Okay sir. Thank you.' without securing a quote, a specific callback, or a walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.836 heavy | 41.3s | 8.1s | 63.6s | 8.4s | 305.1 | 0 | 13 | 12 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
હેલો.
agent
1.1s
Hello.
હેલો.
agent
1.6s
Is Deepak ji speaking? Deepak Patel?
દીપકજી વાત કરે છે? દીપક પટેલ?
customer
3.2s
Yes.
હાજી.
agent
3.8s
Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.
દીપકભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલથી, મુંબઈ હેડ ઓફિસ.
customer
8.1s
Yes, tell me.
હાજી બોલો.
agent
9.0s
Deepak bhai, I believe a few months back you registered your firm, which is Bhurugu Kutch Enterprises, uh you registered this account last week on our portal, right?
દીપકભાઈ, આઈ બીલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફર્મ છે, વિચ ઇસ ભુરુગુ કચ્છ એન્ટરપ્રાઇઝીસ, અ એ અકાઉન્ટ આપે તમે ગયા અઠવાડિયે રજીસ્ટ્રેશન કરાવ્યું છે અમારી અમારા પોર્ટલ પર, રાઈટ?
customer
16.7s
Yes, yes.
હા હા.
agent
17.3s
Great. So first, can I ask what is your nature of business? Meaning, are you into manufacturing, or are you in fabrication, or in trading, how is it?
ગ્રેટ. તો પહેલા હું પૂછી શકું છું આમાં તમારું નેચર ઓફ બિઝનેસ શું છે? એટલે તમે કઈ મેન્યુફેક્ચરિંગ કરો છો કે ફેબ્રિકેશનમાં છો, ટ્રેડિંગમાં છો, કેમનું છે?
customer
22.2s
It's trading. Fabrication...
ટ્રેડિંગનું છે. ફેબ્રિકેશન...
agent
23.3s
It's trading work.
ટ્રેડિંગનું કામકાજ છે.
customer
24.2s
Oh, okay.
અચ્છા, ઓકે.
agent
24.8s
So as a trader, which products do you deal in? Like MS, HR, TMT...
તો એઝ અ ટ્રેડર તમે કયા કયા પ્રોડક્ટ્સમાં ડીલ કરો છો? જેમ કે એમ એસ છે, એચ આર છે, ટી એમ ટી...
customer
27.7s
MS.
એમ એસ.
agent
28.3s
Okay. In MS, which grade comes? HR, CR, GP, PPGL?
ઓકે. એમ એસમાં કયું ગ્રેડ આવે છે? એચ આર, સી આર, જી પી, પી પી જી એલ?
customer
30.2s
Whatever comes, MS, mild steel.
જે આવે છે, એમ એસ, mild steel.
agent
31.7s
Sorry?
સોરી?
customer
32.2s
Galvanized, GI.
ગેલ્વેનાઈઝ, જી આઈ.
agent
33.2s
Oh, oh you use GI. Okay. Uh, in this, do you have any HR consumption? Of HR plates?
અચ્છા, અચ્છા તમે જી આઈ વાપરો છો. ઓકે. અ, આમાં તમારું કોઈ એચ આરનું કન્ઝમ્પશન ખરું? એચ આરની પ્લેટોનું?
customer
37.2s
No.
ના.
agent
37.7s
Oh, okay. So currently, how it is, our portal is mainly for manufacturers and fabricators, etc., who need steel every month as a raw material, we provide steel to them. For trading, you will have to purchase steel from our retail division. We only have the provision to supply HR material. That's how it is.
અચ્છા, ઓકે. એટલે હાલમાં કેવું છે ને આજે અમારું પોર્ટલ છે મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય, જેમને સ્ટીલ લાગતું હોય હર મહિને એઝ અ રો મટીરીયલ, અમે એમને સ્ટીલ પ્રોવાઈડ કરીએ છીએ. ટ્રેડિંગ માટે તમને અમારી જે રિટેલ ડિવિઝન છે ત્યાંથી તમારે સ્ટીલ પર્ચેસ કરવું પડશે. અમારે ત્યાં ખાલી એચ આરનું અમને પ્રોવિઝન છે સપ્લાય કરવું મટીરીયલ. એવું છે.
customer
46.2s
Hmm hmm.
હં હં.
agent
46.8s
So if you have a requirement now, for our HR sheets, then let me know. Then I can give it to you at a good, reasonable rate.
તો અગર હવે તમારી રિક્વાયરમેન્ટ આવે, આપણે એચ આરના શીટોમાં, તો મને કહેજો. તો હું તમને આપી શકીશ હું સારા વાજબી રેટ પર.
customer
51.2s
There is nothing like that right now.
હમણાં નથી કઈ એવું.
agent
52.2s
Okay sir. Thank you.
ઓકે સર. થેન્ક યુ.