{
  "ucid": "21112178834171961",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 15:05:19",
  "end_time": "2026-09-02 15:07:12",
  "duration_sec": 113,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1a99854713ae1b40054a25f4d4c9e266.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1263,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834171961__DIA1a99854713ae1b40054a25f4d4c9e266.mp3",
  "audio_bytes": 300888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 100.296,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (હેલો.)\n[1s] AGENT: Hello.   (હેલો.)\n[2s] AGENT: Is Deepak ji speaking? Deepak Patel?   (દીપકજી વાત કરે છે? દીપક પટેલ?)\n[3s] CUSTOMER: Yes.   (હાજી.)\n[4s] AGENT: Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.   (દીપકભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલથી, મુંબઈ હેડ ઓફિસ.)\n[8s] CUSTOMER: Yes, tell me.   (હાજી બોલો.)\n[9s] AGENT: Deepak bhai, I believe a few months back you registered your firm, which is Bhurugu Kutch Enterprises, uh you registered this account last week on our portal, right?   (દીપકભાઈ, આઈ બીલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફર્મ છે, વિચ ઇસ ભુરુગુ કચ્છ એન્ટરપ્રાઇઝીસ, અ એ અકાઉન્ટ આપે તમે ગયા અઠવાડિયે રજીસ્ટ્રેશન કરાવ્યું છે અમારી અમારા પોર્ટલ પર, રાઈટ?)\n[17s] CUSTOMER: Yes, yes.   (હા હા.)\n[17s] AGENT: Great. So first, can I ask what is your nature of business? Meaning, are you into manufacturing, or are you in fabrication, or in trading, how is it?   (ગ્રેટ. તો પહેલા હું પૂછી શકું છું આમાં તમારું નેચર ઓફ બિઝનેસ શું છે? એટલે તમે કઈ મેન્યુફેક્ચરિંગ કરો છો કે ફેબ્રિકેશનમાં છો, ટ્રેડિંગમાં છો, કેમનું છે?)\n[22s] CUSTOMER: It's trading. Fabrication...   (ટ્રેડિંગનું છે. ફેબ્રિકેશન...)\n[23s] AGENT: It's trading work.   (ટ્રેડિંગનું કામકાજ છે.)\n[24s] CUSTOMER: Oh, okay.   (અચ્છા, ઓકે.)\n[25s] AGENT: So as a trader, which products do you deal in? Like MS, HR, TMT...   (તો એઝ અ ટ્રેડર તમે કયા કયા પ્રોડક્ટ્સમાં ડીલ કરો છો? જેમ કે એમ એસ છે, એચ આર છે, ટી એમ ટી...)\n[28s] CUSTOMER: MS.   (એમ એસ.)\n[28s] AGENT: Okay. In MS, which grade comes? HR, CR, GP, PPGL?   (ઓકે. એમ એસમાં કયું ગ્રેડ આવે છે? એચ આર, સી આર, જી પી, પી પી જી એલ?)\n[30s] CUSTOMER: Whatever comes, MS, mild steel.   (જે આવે છે, એમ એસ, mild steel.)\n[32s] AGENT: Sorry?   (સોરી?)\n[32s] CUSTOMER: Galvanized, GI.   (ગેલ્વેનાઈઝ, જી આઈ.)\n[33s] AGENT: Oh, oh you use GI. Okay. Uh, in this, do you have any HR consumption? Of HR plates?   (અચ્છા, અચ્છા તમે જી આઈ વાપરો છો. ઓકે. અ, આમાં તમારું કોઈ એચ આરનું કન્ઝમ્પશન ખરું? એચ આરની પ્લેટોનું?)\n[37s] CUSTOMER: No.   (ના.)\n[38s] AGENT: Oh, okay. So currently, how it is, our portal is mainly for manufacturers and fabricators, etc., who need steel every month as a raw material, we provide steel to them. For trading, you will have to purchase steel from our retail division. We only have the provision to supply HR material. That's how it is.   (અચ્છા, ઓકે. એટલે હાલમાં કેવું છે ને આજે અમારું પોર્ટલ છે મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય, જેમને સ્ટીલ લાગતું હોય હર મહિને એઝ અ રો મટીરીયલ, અમે એમને સ્ટીલ પ્રોવાઈડ કરીએ છીએ. ટ્રેડિંગ માટે તમને અમારી જે રિટેલ ડિવિઝન છે ત્યાંથી તમારે સ્ટીલ પર્ચેસ કરવું પડશે. અમારે ત્યાં ખાલી એચ આરનું અમને પ્રોવિઝન છે સપ્લાય કરવું મટીરીયલ. એવું છે.)\n[46s] CUSTOMER: Hmm hmm.   (હં હં.)\n[47s] AGENT: So if you have a requirement now, for our HR sheets, then let me know. Then I can give it to you at a good, reasonable rate.   (તો અગર હવે તમારી રિક્વાયરમેન્ટ આવે, આપણે એચ આરના શીટોમાં, તો મને કહેજો. તો હું તમને આપી શકીશ હું સારા વાજબી રેટ પર.)\n[51s] CUSTOMER: There is nothing like that right now.   (હમણાં નથી કઈ એવું.)\n[52s] AGENT: Okay sir. Thank you.   (ઓકે સર. થેન્ક યુ.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: The call contains significant code-mixing with English for business and technical terms.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even when a lead seems disqualified, probe for any potential future need (like HR) and schedule a specific follow-up instead of ending the call abruptly.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "GI",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent stated the portal is only for HR material, while the customer's requirement is for GI.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had recently registered on the portal. Through initial discovery, the agent learned the customer is a trader who primarily deals in GI steel. The agent correctly identified that the portal is for manufacturers and only supplies HR material, then ended the call as the lead was not a fit for the platform.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.\", \"comment\": \"Agent gave a polite, professional opening that referenced the customer's recent registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is Deepak ji speaking? Deepak Patel?\", \"comment\": \"Only verified the customer's name; did not ask about procurement city, role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"can I ask what is your nature of business?\", \"comment\": \"Only asked about business type before disqualifying the lead; did not attempt to discover monthly tonnage, brands used, or other key profile points.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent explained who the portal is for (manufacturers), but did not explain any of the platform's value propositions like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So if you have a requirement now, for our HR sheets, then let me know.\", \"comment\": \"Agent asked for a current requirement, but after the customer said no, he did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended with 'Okay sir. Thank you.' without securing a quote, a specific callback, or a walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even when a lead seems disqualified, probe for any potential future need (like HR) and schedule a specific follow-up instead of ending the call abruptly.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"GI\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated the portal is only for HR material, while the customer's requirement is for GI.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the portal. Through initial discovery, the agent learned the customer is a trader who primarily deals in GI steel. The agent correctly identified that the portal is for manufacturers and only supplies HR material, then ended the call as the lead was not a fit for the platform.\"}",
  "error": null,
  "latency_ms": 44479,
  "input_tokens": 3834,
  "output_tokens": 799,
  "created_at": "2026-09-25 11:49:59",
  "sentiment": "negative",
  "sentiment_score": -0.235,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.836,
  "agent_talk_sec": 41.3,
  "customer_talk_sec": 8.1,
  "dead_air_sec": 63.6,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 305.1,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 12,
  "discovery_qs": 11,
  "words_agent": 210,
  "words_customer": 30,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834171961",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 0.9,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178834171961",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.1,
      "end_s": 1.49,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178834171961",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.88,
      "text_en": "Is Deepak ji speaking? Deepak Patel?",
      "text_native": "દીપકજી વાત કરે છે? દીપક પટેલ?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.21,
      "end_s": 3.6,
      "text_en": "Yes.",
      "text_native": "હાજી."
    },
    {
      "ucid": "21112178834171961",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 7.88,
      "text_en": "Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.",
      "text_native": "દીપકભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલથી, મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "21112178834171961",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 8.68,
      "text_en": "Yes, tell me.",
      "text_native": "હાજી બોલો."
    },
    {
      "ucid": "21112178834171961",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.98,
      "end_s": 16.58,
      "text_en": "Deepak bhai, I believe a few months back you registered your firm, which is Bhurugu Kutch Enterprises, uh you registered this account last week on our portal, right?",
      "text_native": "દીપકભાઈ, આઈ બીલીવ ફ્યુ મંથ્સ બેક તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફર્મ છે, વિચ ઇસ ભુરુગુ કચ્છ એન્ટરપ્રાઇઝીસ, અ એ અકાઉન્ટ આપે તમે ગયા અઠવાડિયે રજીસ્ટ્રેશન કરાવ્યું છે અમારી અમારા પોર્ટલ પર, રાઈટ?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.68,
      "end_s": 17.18,
      "text_en": "Yes, yes.",
      "text_native": "હા હા."
    },
    {
      "ucid": "21112178834171961",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 22.08,
      "text_en": "Great. So first, can I ask what is your nature of business? Meaning, are you into manufacturing, or are you in fabrication, or in trading, how is it?",
      "text_native": "ગ્રેટ. તો પહેલા હું પૂછી શકું છું આમાં તમારું નેચર ઓફ બિઝનેસ શું છે? એટલે તમે કઈ મેન્યુફેક્ચરિંગ કરો છો કે ફેબ્રિકેશનમાં છો, ટ્રેડિંગમાં છો, કેમનું છે?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.18,
      "end_s": 23.18,
      "text_en": "It's trading. Fabrication...",
      "text_native": "ટ્રેડિંગનું છે. ફેબ્રિકેશન..."
    },
    {
      "ucid": "21112178834171961",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.28,
      "end_s": 24.08,
      "text_en": "It's trading work.",
      "text_native": "ટ્રેડિંગનું કામકાજ છે."
    },
    {
      "ucid": "21112178834171961",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.18,
      "end_s": 24.68,
      "text_en": "Oh, okay.",
      "text_native": "અચ્છા, ઓકે."
    },
    {
      "ucid": "21112178834171961",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.78,
      "end_s": 27.58,
      "text_en": "So as a trader, which products do you deal in? Like MS, HR, TMT...",
      "text_native": "તો એઝ અ ટ્રેડર તમે કયા કયા પ્રોડક્ટ્સમાં ડીલ કરો છો? જેમ કે એમ એસ છે, એચ આર છે, ટી એમ ટી..."
    },
    {
      "ucid": "21112178834171961",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.68,
      "end_s": 28.18,
      "text_en": "MS.",
      "text_native": "એમ એસ."
    },
    {
      "ucid": "21112178834171961",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.28,
      "end_s": 30.08,
      "text_en": "Okay. In MS, which grade comes? HR, CR, GP, PPGL?",
      "text_native": "ઓકે. એમ એસમાં કયું ગ્રેડ આવે છે? એચ આર, સી આર, જી પી, પી પી જી એલ?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.18,
      "end_s": 31.58,
      "text_en": "Whatever comes, MS, mild steel.",
      "text_native": "જે આવે છે, એમ એસ, mild steel."
    },
    {
      "ucid": "21112178834171961",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.68,
      "end_s": 32.08,
      "text_en": "Sorry?",
      "text_native": "સોરી?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.18,
      "end_s": 33.08,
      "text_en": "Galvanized, GI.",
      "text_native": "ગેલ્વેનાઈઝ, જી આઈ."
    },
    {
      "ucid": "21112178834171961",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.18,
      "end_s": 37.08,
      "text_en": "Oh, oh you use GI. Okay. Uh, in this, do you have any HR consumption? Of HR plates?",
      "text_native": "અચ્છા, અચ્છા તમે જી આઈ વાપરો છો. ઓકે. અ, આમાં તમારું કોઈ એચ આરનું કન્ઝમ્પશન ખરું? એચ આરની પ્લેટોનું?"
    },
    {
      "ucid": "21112178834171961",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.18,
      "end_s": 37.58,
      "text_en": "No.",
      "text_native": "ના."
    },
    {
      "ucid": "21112178834171961",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.68,
      "end_s": 46.08,
      "text_en": "Oh, okay. So currently, how it is, our portal is mainly for manufacturers and fabricators, etc., who need steel every month as a raw material, we provide steel to them. For trading, you will have to purchase steel from our retail division. We only have the provision to supply HR material. That's how it is.",
      "text_native": "અચ્છા, ઓકે. એટલે હાલમાં કેવું છે ને આજે અમારું પોર્ટલ છે મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય, જેમને સ્ટીલ લાગતું હોય હર મહિને એઝ અ રો મટીરીયલ, અમે એમને સ્ટીલ પ્રોવાઈડ કરીએ છીએ. ટ્રેડિંગ માટે તમને અમારી જે રિટેલ ડિવિઝન છે ત્યાંથી તમારે સ્ટીલ પર્ચેસ કરવું પડશે. અમારે ત્યાં ખાલી એચ આરનું અમને પ્રોવિઝન છે સપ્લાય કરવું મટીરીયલ. એવું છે."
    },
    {
      "ucid": "21112178834171961",
      "idx": 21,
      "speaker": "customer",
      "start_s": 46.18,
      "end_s": 46.68,
      "text_en": "Hmm hmm.",
      "text_native": "હં હં."
    },
    {
      "ucid": "21112178834171961",
      "idx": 22,
      "speaker": "agent",
      "start_s": 46.78,
      "end_s": 51.08,
      "text_en": "So if you have a requirement now, for our HR sheets, then let me know. Then I can give it to you at a good, reasonable rate.",
      "text_native": "તો અગર હવે તમારી રિક્વાયરમેન્ટ આવે, આપણે એચ આરના શીટોમાં, તો મને કહેજો. તો હું તમને આપી શકીશ હું સારા વાજબી રેટ પર."
    },
    {
      "ucid": "21112178834171961",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.18,
      "end_s": 52.08,
      "text_en": "There is nothing like that right now.",
      "text_native": "હમણાં નથી કઈ એવું."
    },
    {
      "ucid": "21112178834171961",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.18,
      "end_s": 52.98,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ઓકે સર. થેન્ક યુ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834171961",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Deepak bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai Head Office.",
      "comment": "Agent gave a polite, professional opening that referenced the customer's recent registration."
    },
    {
      "ucid": "21112178834171961",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is Deepak ji speaking? Deepak Patel?",
      "comment": "Only verified the customer's name; did not ask about procurement city, role, or best contact details."
    },
    {
      "ucid": "21112178834171961",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "can I ask what is your nature of business?",
      "comment": "Only asked about business type before disqualifying the lead; did not attempt to discover monthly tonnage, brands used, or other key profile points."
    },
    {
      "ucid": "21112178834171961",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent explained who the portal is for (manufacturers), but did not explain any of the platform's value propositions like transparent pricing or test certificates."
    },
    {
      "ucid": "21112178834171961",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So if you have a requirement now, for our HR sheets, then let me know.",
      "comment": "Agent asked for a current requirement, but after the customer said no, he did not schedule a specific callback date."
    },
    {
      "ucid": "21112178834171961",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended with 'Okay sir. Thank you.' without securing a quote, a specific callback, or a walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}