Call 21112178834124151 2026-09-02 · sudeeps · 2:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 10-15 days;
we committed to 15 days
4 · Sentiment
the CUSTOMER
+0.23
confidence high · +18/−4
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only identified business type and end application, missing all questions on volume, brands, and buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
Agent verified name/company and city, but did not ask about procurement involvement or best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Yes sir, I am Sudeep calling from JSW One. Your company was registered on our portal, sir, for the Mumbai location, right?
First opportunity identified
I will call you back in fifteen days, around the 15th.
Summary
The agent contacted a new registrant from a fabrication business. The customer confirmed they have no immediate requirement but expects one for MS steel within 10-15 days. The agent clarified that JSW does not supply the Stainless Steel the customer also uses, and scheduled a callback in 15 days to follow up on the MS requirement.
Coaching
When a customer has no immediate need, use the time to complete the full discovery (monthly volume, current brands, etc.) to better prepare for their future requirement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, I am Sudeep calling from JSW One. Your company was registered on our portal, sir, for the Mumbai location, right? The agent provided a standard, professional opening with context for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Mr. Shoaib Siddique from Goodluck Fabricators? ... for the Mumbai location, right? Agent verified name/company and city, but did not ask about procurement involvement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So this is a pure fabrication business, you mean? Agent only identified business type and end application, missing all questions on volume, brands, and buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I will call you back in fifteen days, around the 15th. After the customer stated no immediate need, the agent successfully scheduled a specific callback date based on the customer's timeline. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will call you back in fifteen days, around the 15th. Okay? The call ended with a clear, agreed-upon next step: a specific callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.346 | 40.1s | 75.9s | 23.0s | 9.7s | 290.3 | 0 | 14 | 15 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.2s
Hello, ah Mr. Shoaib Siddique from Goodluck Fabricators?
customer
4.0s
Yes sir, tell me.
हां सर, बोलिए।
agent
5.0s
Yes sir, I am Sudeep calling from JSW One.
हां सर, मैं सुदीप बोल रहा हूं JSW One से।
customer
7.3s
Yes yes sir, tell me, tell me.
हां हां सर, बोलिए बोलिए।
agent
8.2s
Your company was registered on our portal, sir, for the Mumbai location, right? So I just wanted to understand, do you have any immediate requirement for steel right now, sir, in MS grade? In sheet and coil?
आपके कंपनी का रजिस्ट्रेशन हुआ था सर पोर्टल पर हमारे, ना मुंबई लोकेशन के लिए। तो वही समझना था, आपको स्टील में कुछ अभी इमीडिएट रिक्वायरमेंट है क्या सर MS ग्रेड में? शीट और कॉइल में?
customer
17.0s
No sir, right now I don't have any requirement.
नहीं सर, अभी अभी मेरे को कोई रिक्वायरमेंट नहीं है।
agent
19.8s
No requirement right now. Okay, so this registration that you had done, was it just to understand the process?
अभी रिक्वायरमेंट नहीं है। अच्छा, तो फिर यह रजिस्ट्रेशन जो आपने कर दिया था, यह बस एक प्रोसेस समझने के लिए किया था क्या?
customer
24.2s
No, I will need it in the future. I keep getting work for all this. That's why I did it. In future, if I have a requirement, I will give it.
नहीं, मेरे को फ्यूचर में लगेगा। मेरे को काम आता रहता है यह सब का। इसके लिए मैंने किया था। इन फ्यूचर मेरे को रिक्वायरमेंट रहा तो दे दूंगा।
agent
31.0s
Okay okay. By when can your requirement go live, sir?
Okay okay. कब तक हो सकता है सर लाइव आपका?
customer
32.9s
What sir?
क्या सर?
agent
33.7s
Sorry?
customer
34.3s
What did you say, sir?
क्या क्या बोले सर आपने?
agent
35.5s
I'm saying, by when can your requirement go live?
मैं बोल रहा हूं रिक्वायरमेंट कब तक लाइव हो सकता है आपका?
customer
37.9s
Uh sir, in ten-fifteen days, some order or the other keeps coming. We need SS, tray, sheet, etc. So we place an order with the party and get it.
अह सर दस पंद्रह दिन में आते रहते हैं ऐसा कोई ना कोई ऑर्डर। हम लोग को SS का, ट्रे का, शीट वगेरा लगता है। तो हम लोग पार्टी को ऑर्डर देके मंगाते हैं।
agent
44.5s
So this is a pure fabrication business, you mean?
तो यह प्योर फैब्रिकेशन का बिजनेस है मतलब?
customer
46.3s
Yes, it's a fabrication business, correct.
जी, फैब्रिकेशन का बिजनेस है, बराबर।
agent
48.2s
Okay. Not an issue.
ठीक है। Not an issue.
customer
48.8s
We work in bonus, in a food plant.
हम लोग बोनस में काम करते हैं, फूड प्लांट में।
agent
51.6s
Okay.
customer
52.0s
So in production, we need trays of SS, MS, and trolleys. So for that, we buy sheets and all in SS, in MS.
तो हम लोग को प्रोडक्शन में ट्रे लगता है SS का, MS का, ट्रॉली का। तो उसके लिए हम लोग शीट वगेरा खरीदते हैं SS में, MS में।
agent
57.5s
You take HR, CR sheets for that, correct?
HR, CR शीट लेते हो उसके लिए आप, बराबर?
customer
59.5s
Yes, correct. HR, CR, SS 304, 202, we need all of it.
जी, बराबर। HR, CR, SS 304, 202, सब लगता है हम लोग को।
agent
102.8s
Okay. We, sir, only deal in MS grade, we don't do SS.
अच्छा। हम लोग है ना सर, MS ग्रेड में ही डील करते हैं, SS में नहीं करते हम।
customer
106.0s
Okay okay. That's fine, we also have orders for MS.
Okay okay. चलेगा, हमारे पास MS का भी ऑर्डर रहता है।
agent
108.8s
Okay. I will WhatsApp you my number. For now, I have called you from a system number, you won't be able to call back on this. The number I will send you now on WhatsApp, please save that. And moving forward if there is anything, then let me know. Otherwise, I will call you back in fifteen days, around the 15th. Okay?
ठीक है। मैं आपको मेरा नंबर WhatsApp करता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है, इसका कॉल बैक नहीं लगेगी। मैं जो आपको नंबर भेजूंगा ना अभी WhatsApp पे, वो सेव कर लेना आप। और मूविंग फॉरवर्ड कुछ रहता है तो बताइए फिर। बाकी मैं आपको एक पंद्रह दिन में वापस कॉल करता हूं, पंद्रह तारीख के आसपास। ठीक है?
customer
118.6s
Yes yes, okay.
हां हां, ठीक है।
agent
119.8s
Okay Shoaib ji, thank you.
Okay Shoaib जी, thank you.
customer
121.5s
Thank you.