{
  "ucid": "21112178834124151",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:57:21",
  "end_time": "2026-09-02 14:59:40",
  "duration_sec": 139,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa1749dfd1abf77b341d67176897e520a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1266,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834124151__DIAa1749dfd1abf77b341d67176897e520a.mp3",
  "audio_bytes": 371952,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 123.984,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, ah Mr. Shoaib Siddique from Goodluck Fabricators?\n[4s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलिए।)\n[5s] AGENT: Yes sir, I am Sudeep calling from JSW One.   (हां सर, मैं सुदीप बोल रहा हूं JSW One से।)\n[7s] CUSTOMER: Yes yes sir, tell me, tell me.   (हां हां सर, बोलिए बोलिए।)\n[8s] AGENT: Your company was registered on our portal, sir, for the Mumbai location, right? So I just wanted to understand, do you have any immediate requirement for steel right now, sir, in MS grade? In sheet and coil?   (आपके कंपनी का रजिस्ट्रेशन हुआ था सर पोर्टल पर हमारे, ना मुंबई लोकेशन के लिए। तो वही समझना था, आपको स्टील में कुछ अभी इमीडिएट रिक्वायरमेंट है क्या सर MS ग्रेड में? शीट और कॉइल में?)\n[17s] CUSTOMER: No sir, right now I don't have any requirement.   (नहीं सर, अभी अभी मेरे को कोई रिक्वायरमेंट नहीं है।)\n[20s] AGENT: No requirement right now. Okay, so this registration that you had done, was it just to understand the process?   (अभी रिक्वायरमेंट नहीं है। अच्छा, तो फिर यह रजिस्ट्रेशन जो आपने कर दिया था, यह बस एक प्रोसेस समझने के लिए किया था क्या?)\n[24s] CUSTOMER: No, I will need it in the future. I keep getting work for all this. That's why I did it. In future, if I have a requirement, I will give it.   (नहीं, मेरे को फ्यूचर में लगेगा। मेरे को काम आता रहता है यह सब का। इसके लिए मैंने किया था। इन फ्यूचर मेरे को रिक्वायरमेंट रहा तो दे दूंगा।)\n[31s] AGENT: Okay okay. By when can your requirement go live, sir?   (Okay okay. कब तक हो सकता है सर लाइव आपका?)\n[33s] CUSTOMER: What sir?   (क्या सर?)\n[34s] AGENT: Sorry?\n[34s] CUSTOMER: What did you say, sir?   (क्या क्या बोले सर आपने?)\n[36s] AGENT: I'm saying, by when can your requirement go live?   (मैं बोल रहा हूं रिक्वायरमेंट कब तक लाइव हो सकता है आपका?)\n[38s] CUSTOMER: Uh sir, in ten-fifteen days, some order or the other keeps coming. We need SS, tray, sheet, etc. So we place an order with the party and get it.   (अह सर दस पंद्रह दिन में आते रहते हैं ऐसा कोई ना कोई ऑर्डर। हम लोग को SS का, ट्रे का, शीट वगेरा लगता है। तो हम लोग पार्टी को ऑर्डर देके मंगाते हैं।)\n[45s] AGENT: So this is a pure fabrication business, you mean?   (तो यह प्योर फैब्रिकेशन का बिजनेस है मतलब?)\n[46s] CUSTOMER: Yes, it's a fabrication business, correct.   (जी, फैब्रिकेशन का बिजनेस है, बराबर।)\n[48s] AGENT: Okay. Not an issue.   (ठीक है। Not an issue.)\n[49s] CUSTOMER: We work in bonus, in a food plant.   (हम लोग बोनस में काम करते हैं, फूड प्लांट में।)\n[52s] AGENT: Okay.\n[52s] CUSTOMER: So in production, we need trays of SS, MS, and trolleys. So for that, we buy sheets and all in SS, in MS.   (तो हम लोग को प्रोडक्शन में ट्रे लगता है SS का, MS का, ट्रॉली का। तो उसके लिए हम लोग शीट वगेरा खरीदते हैं SS में, MS में।)\n[58s] AGENT: You take HR, CR sheets for that, correct?   (HR, CR शीट लेते हो उसके लिए आप, बराबर?)\n[60s] CUSTOMER: Yes, correct. HR, CR, SS 304, 202, we need all of it.   (जी, बराबर। HR, CR, SS 304, 202, सब लगता है हम लोग को।)\n[103s] AGENT: Okay. We, sir, only deal in MS grade, we don't do SS.   (अच्छा। हम लोग है ना सर, MS ग्रेड में ही डील करते हैं, SS में नहीं करते हम।)\n[106s] CUSTOMER: Okay okay. That's fine, we also have orders for MS.   (Okay okay. चलेगा, हमारे पास MS का भी ऑर्डर रहता है।)\n[109s] AGENT: Okay. I will WhatsApp you my number. For now, I have called you from a system number, you won't be able to call back on this. The number I will send you now on WhatsApp, please save that. And moving forward if there is anything, then let me know. Otherwise, I will call you back in fifteen days, around the 15th. Okay?   (ठीक है। मैं आपको मेरा नंबर WhatsApp करता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है, इसका कॉल बैक नहीं लगेगी। मैं जो आपको नंबर भेजूंगा ना अभी WhatsApp पे, वो सेव कर लेना आप। और मूविंग फॉरवर्ड कुछ रहता है तो बताइए फिर। बाकी मैं आपको एक पंद्रह दिन में वापस कॉल करता हूं, पंद्रह तारीख के आसपास। ठीक है?)\n[119s] CUSTOMER: Yes yes, okay.   (हां हां, ठीक है।)\n[120s] AGENT: Okay Shoaib ji, thank you.   (Okay Shoaib जी, thank you.)\n[122s] CUSTOMER: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "When a customer has no immediate need, use the time to complete the full discovery (monthly volume, current brands, etc.) to better prepare for their future requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "10-15 days",
  "agent_committed_date": "15 days",
  "call_summary": "The agent contacted a new registrant from a fabrication business. The customer confirmed they have no immediate requirement but expects one for MS steel within 10-15 days. The agent clarified that JSW does not supply the Stainless Steel the customer also uses, and scheduled a callback in 15 days to follow up on the MS requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, I am Sudeep calling from JSW One. Your company was registered on our portal, sir, for the Mumbai location, right?\", \"comment\": \"The agent provided a standard, professional opening with context for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Mr. Shoaib Siddique from Goodluck Fabricators? ... for the Mumbai location, right?\", \"comment\": \"Agent verified name/company and city, but did not ask about procurement involvement or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So this is a pure fabrication business, you mean?\", \"comment\": \"Agent only identified business type and end application, missing all questions on volume, brands, and buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will call you back in fifteen days, around the 15th.\", \"comment\": \"After the customer stated no immediate need, the agent successfully scheduled a specific callback date based on the customer's timeline.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will call you back in fifteen days, around the 15th. Okay?\", \"comment\": \"The call ended with a clear, agreed-upon next step: a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, use the time to complete the full discovery (monthly volume, current brands, etc.) to better prepare for their future requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"10-15 days\", \"agent_committed_date\": \"15 days\", \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from a fabrication business. The customer confirmed they have no immediate requirement but expects one for MS steel within 10-15 days. The agent clarified that JSW does not supply the Stainless Steel the customer also uses, and scheduled a callback in 15 days to follow up on the MS requirement.\"}",
  "error": null,
  "latency_ms": 35023,
  "input_tokens": 3874,
  "output_tokens": 799,
  "created_at": "2026-09-25 11:49:53",
  "sentiment": "positive",
  "sentiment_score": 0.233,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 4,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.346,
  "agent_talk_sec": 40.1,
  "customer_talk_sec": 75.9,
  "dead_air_sec": 23.0,
  "longest_monologue_sec": 9.7,
  "agent_wpm": 290.3,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 15,
  "discovery_qs": 11,
  "words_agent": 194,
  "words_customer": 153,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834124151",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834124151",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 3.78,
      "text_en": "Hello, ah Mr. Shoaib Siddique from Goodluck Fabricators?",
      "text_native": "Hello, ah Mr. Shoaib Siddique from Goodluck Fabricators?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.84,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलिए।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.98,
      "end_s": 7.04,
      "text_en": "Yes sir, I am Sudeep calling from JSW One.",
      "text_native": "हां सर, मैं सुदीप बोल रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.34,
      "end_s": 8.24,
      "text_en": "Yes yes sir, tell me, tell me.",
      "text_native": "हां हां सर, बोलिए बोलिए।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.24,
      "end_s": 16.84,
      "text_en": "Your company was registered on our portal, sir, for the Mumbai location, right? So I just wanted to understand, do you have any immediate requirement for steel right now, sir, in MS grade? In sheet and coil?",
      "text_native": "आपके कंपनी का रजिस्ट्रेशन हुआ था सर पोर्टल पर हमारे, ना मुंबई लोकेशन के लिए। तो वही समझना था, आपको स्टील में कुछ अभी इमीडिएट रिक्वायरमेंट है क्या सर MS ग्रेड में? शीट और कॉइल में?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.04,
      "end_s": 19.5,
      "text_en": "No sir, right now I don't have any requirement.",
      "text_native": "नहीं सर, अभी अभी मेरे को कोई रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 24.04,
      "text_en": "No requirement right now. Okay, so this registration that you had done, was it just to understand the process?",
      "text_native": "अभी रिक्वायरमेंट नहीं है। अच्छा, तो फिर यह रजिस्ट्रेशन जो आपने कर दिया था, यह बस एक प्रोसेस समझने के लिए किया था क्या?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.22,
      "end_s": 30.84,
      "text_en": "No, I will need it in the future. I keep getting work for all this. That's why I did it. In future, if I have a requirement, I will give it.",
      "text_native": "नहीं, मेरे को फ्यूचर में लगेगा। मेरे को काम आता रहता है यह सब का। इसके लिए मैंने किया था। इन फ्यूचर मेरे को रिक्वायरमेंट रहा तो दे दूंगा।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 9,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.54,
      "text_en": "Okay okay. By when can your requirement go live, sir?",
      "text_native": "Okay okay. कब तक हो सकता है सर लाइव आपका?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 10,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 33.34,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 11,
      "speaker": "agent",
      "start_s": 33.7,
      "end_s": 34.04,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 12,
      "speaker": "customer",
      "start_s": 34.34,
      "end_s": 35.44,
      "text_en": "What did you say, sir?",
      "text_native": "क्या क्या बोले सर आपने?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 13,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.54,
      "text_en": "I'm saying, by when can your requirement go live?",
      "text_native": "मैं बोल रहा हूं रिक्वायरमेंट कब तक लाइव हो सकता है आपका?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.94,
      "end_s": 44.04,
      "text_en": "Uh sir, in ten-fifteen days, some order or the other keeps coming. We need SS, tray, sheet, etc. So we place an order with the party and get it.",
      "text_native": "अह सर दस पंद्रह दिन में आते रहते हैं ऐसा कोई ना कोई ऑर्डर। हम लोग को SS का, ट्रे का, शीट वगेरा लगता है। तो हम लोग पार्टी को ऑर्डर देके मंगाते हैं।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 15,
      "speaker": "agent",
      "start_s": 44.54,
      "end_s": 46.24,
      "text_en": "So this is a pure fabrication business, you mean?",
      "text_native": "तो यह प्योर फैब्रिकेशन का बिजनेस है मतलब?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 16,
      "speaker": "customer",
      "start_s": 46.34,
      "end_s": 47.84,
      "text_en": "Yes, it's a fabrication business, correct.",
      "text_native": "जी, फैब्रिकेशन का बिजनेस है, बराबर।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 17,
      "speaker": "agent",
      "start_s": 48.24,
      "end_s": 48.84,
      "text_en": "Okay. Not an issue.",
      "text_native": "ठीक है। Not an issue."
    },
    {
      "ucid": "21112178834124151",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.84,
      "end_s": 51.54,
      "text_en": "We work in bonus, in a food plant.",
      "text_native": "हम लोग बोनस में काम करते हैं, फूड प्लांट में।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.64,
      "end_s": 51.94,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834124151",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.04,
      "end_s": 57.54,
      "text_en": "So in production, we need trays of SS, MS, and trolleys. So for that, we buy sheets and all in SS, in MS.",
      "text_native": "तो हम लोग को प्रोडक्शन में ट्रे लगता है SS का, MS का, ट्रॉली का। तो उसके लिए हम लोग शीट वगेरा खरीदते हैं SS में, MS में।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 21,
      "speaker": "agent",
      "start_s": 57.54,
      "end_s": 59.54,
      "text_en": "You take HR, CR sheets for that, correct?",
      "text_native": "HR, CR शीट लेते हो उसके लिए आप, बराबर?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 22,
      "speaker": "customer",
      "start_s": 59.54,
      "end_s": 102.54,
      "text_en": "Yes, correct. HR, CR, SS 304, 202, we need all of it.",
      "text_native": "जी, बराबर। HR, CR, SS 304, 202, सब लगता है हम लोग को।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 23,
      "speaker": "agent",
      "start_s": 102.84,
      "end_s": 105.84,
      "text_en": "Okay. We, sir, only deal in MS grade, we don't do SS.",
      "text_native": "अच्छा। हम लोग है ना सर, MS ग्रेड में ही डील करते हैं, SS में नहीं करते हम।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 24,
      "speaker": "customer",
      "start_s": 106.04,
      "end_s": 108.54,
      "text_en": "Okay okay. That's fine, we also have orders for MS.",
      "text_native": "Okay okay. चलेगा, हमारे पास MS का भी ऑर्डर रहता है।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 25,
      "speaker": "agent",
      "start_s": 108.84,
      "end_s": 118.54,
      "text_en": "Okay. I will WhatsApp you my number. For now, I have called you from a system number, you won't be able to call back on this. The number I will send you now on WhatsApp, please save that. And moving forward if there is anything, then let me know. Otherwise, I will call you back in fifteen days, around the 15th. Okay?",
      "text_native": "ठीक है। मैं आपको मेरा नंबर WhatsApp करता हूं। फिलहाल आपको सिस्टम के नंबर से फोन किया है, इसका कॉल बैक नहीं लगेगी। मैं जो आपको नंबर भेजूंगा ना अभी WhatsApp पे, वो सेव कर लेना आप। और मूविंग फॉरवर्ड कुछ रहता है तो बताइए फिर। बाकी मैं आपको एक पंद्रह दिन में वापस कॉल करता हूं, पंद्रह तारीख के आसपास। ठीक है?"
    },
    {
      "ucid": "21112178834124151",
      "idx": 26,
      "speaker": "customer",
      "start_s": 118.64,
      "end_s": 119.54,
      "text_en": "Yes yes, okay.",
      "text_native": "हां हां, ठीक है।"
    },
    {
      "ucid": "21112178834124151",
      "idx": 27,
      "speaker": "agent",
      "start_s": 119.84,
      "end_s": 121.24,
      "text_en": "Okay Shoaib ji, thank you.",
      "text_native": "Okay Shoaib जी, thank you."
    },
    {
      "ucid": "21112178834124151",
      "idx": 28,
      "speaker": "customer",
      "start_s": 121.54,
      "end_s": 122.24,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834124151",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes sir, I am Sudeep calling from JSW One. Your company was registered on our portal, sir, for the Mumbai location, right?",
      "comment": "The agent provided a standard, professional opening with context for the call."
    },
    {
      "ucid": "21112178834124151",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Mr. Shoaib Siddique from Goodluck Fabricators? ... for the Mumbai location, right?",
      "comment": "Agent verified name/company and city, but did not ask about procurement involvement or best contact details."
    },
    {
      "ucid": "21112178834124151",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "So this is a pure fabrication business, you mean?",
      "comment": "Agent only identified business type and end application, missing all questions on volume, brands, and buying history."
    },
    {
      "ucid": "21112178834124151",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178834124151",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will call you back in fifteen days, around the 15th.",
      "comment": "After the customer stated no immediate need, the agent successfully scheduled a specific callback date based on the customer's timeline."
    },
    {
      "ucid": "21112178834124151",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will call you back in fifteen days, around the 15th. Okay?",
      "comment": "The call ended with a clear, agreed-upon next step: a specific callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}