{
  "ucid": "21112178834123381",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:57:13",
  "end_time": "2026-09-02 14:58:25",
  "duration_sec": 72,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd9040444ce226468b05c7d38814efc06.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1267,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834123381__DIAd9040444ce226468b05c7d38814efc06.mp3",
  "audio_bytes": 147312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 49.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes.   (हां जी.)\n[4s] AGENT: Uh sir, this is Karthik speaking from JSW One.   (अ सर कार्तिक ये बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes sir?   (हां जी सर?)\n[8s] AGENT: From JSW One.   (JSW One से।)\n[10s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[11s] AGENT: Uh sir, you had registered a company called Star On Chemicals on our platform.   (अ सर ये आपने Star On Chemicals एक रजिस्टर किया था हमारे प्लॅटफॉर्म पे।)\n[14s] CUSTOMER: Okay.   (अच्छा।)\n[15s] AGENT: So, yes, yes. So Ankur ji, do you have a requirement for steel in this? In mild steel? HR, CR, or anything?   (तो हां जी हां जी। तो अंकुर जी इसमें आपको steel का रिक्वायरमेंट होता है? Mild steel में? HR, CR वगेरा कुछ?)\n[20s] CUSTOMER: No no, not right now, sir. Nothing.   (नहीं नहीं, नहीं सर अभी नहीं। नहीं कुछ नहीं।)\n[22s] AGENT: Not right now, but if you usually buy, then you can from our platform, for the steel segment.   (अभी नहीं है, मतलब अगर usually खरीदते हो तो आप हमारे प्लॅटफॉर्म से मतलब steel सेगमेंट के लिए।)\n[26s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[28s] AGENT: Okay, then I'll send you a message. If anything comes up, let me know.   (ठीक है, तो मैं आपको मेसेज कर देता हूं। कुछ आए तो बताना।)\n[30s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business profile and typical buying patterns for future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from a company named 'Star On Chemicals'. The agent asked if there was a current steel requirement, and the customer said no. The call was then concluded without any discovery, platform education, or scheduling of a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, this is Karthik speaking from JSW One. ... Uh sir, you had registered a company called Star On Chemicals on our platform.\", \"comment\": \"The agent provided a standard, non-pushy opening by identifying himself and referencing the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent only asked if there was a requirement, but did not ask any of the eight specific discovery questions to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If anything comes up, let me know.\", \"comment\": \"After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If anything comes up, let me know.\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business profile and typical buying patterns for future follow-up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from a company named 'Star On Chemicals'. The agent asked if there was a current steel requirement, and the customer said no. The call was then concluded without any discovery, platform education, or scheduling of a specific next step.\"}",
  "error": null,
  "latency_ms": 36855,
  "input_tokens": 3044,
  "output_tokens": 733,
  "created_at": "2026-09-25 11:49:59",
  "sentiment": "neutral",
  "sentiment_score": 0.055,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.758,
  "agent_talk_sec": 16.3,
  "customer_talk_sec": 5.2,
  "dead_air_sec": 50.5,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 298.2,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 81,
  "words_customer": 18,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834123381",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834123381",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834123381",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 3.8,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178834123381",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.1,
      "text_en": "Uh sir, this is Karthik speaking from JSW One.",
      "text_native": "अ सर कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 7.0,
      "text_en": "Yes sir?",
      "text_native": "हां जी सर?"
    },
    {
      "ucid": "21112178834123381",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 9.3,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.5,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.7,
      "end_s": 13.8,
      "text_en": "Uh sir, you had registered a company called Star On Chemicals on our platform.",
      "text_native": "अ सर ये आपने Star On Chemicals एक रजिस्टर किया था हमारे प्लॅटफॉर्म पे।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 14.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 19.3,
      "text_en": "So, yes, yes. So Ankur ji, do you have a requirement for steel in this? In mild steel? HR, CR, or anything?",
      "text_native": "तो हां जी हां जी। तो अंकुर जी इसमें आपको steel का रिक्वायरमेंट होता है? Mild steel में? HR, CR वगेरा कुछ?"
    },
    {
      "ucid": "21112178834123381",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.7,
      "end_s": 21.7,
      "text_en": "No no, not right now, sir. Nothing.",
      "text_native": "नहीं नहीं, नहीं सर अभी नहीं। नहीं कुछ नहीं।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 25.8,
      "text_en": "Not right now, but if you usually buy, then you can from our platform, for the steel segment.",
      "text_native": "अभी नहीं है, मतलब अगर usually खरीदते हो तो आप हमारे प्लॅटफॉर्म से मतलब steel सेगमेंट के लिए।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.8,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 29.5,
      "text_en": "Okay, then I'll send you a message. If anything comes up, let me know.",
      "text_native": "ठीक है, तो मैं आपको मेसेज कर देता हूं। कुछ आए तो बताना।"
    },
    {
      "ucid": "21112178834123381",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834123381",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, this is Karthik speaking from JSW One. ... Uh sir, you had registered a company called Star On Chemicals on our platform.",
      "comment": "The agent provided a standard, non-pushy opening by identifying himself and referencing the customer's registration."
    },
    {
      "ucid": "21112178834123381",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178834123381",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent only asked if there was a requirement, but did not ask any of the eight specific discovery questions to understand the customer's business."
    },
    {
      "ucid": "21112178834123381",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178834123381",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If anything comes up, let me know.",
      "comment": "After the customer stated no current requirement, the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178834123381",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If anything comes up, let me know.",
      "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}