{
  "ucid": "21112178834099561",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:53:15",
  "end_time": "2026-09-02 14:54:53",
  "duration_sec": 98,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc40a9177e0ca2fbafc010ba1178521e2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1269,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834099561__DIAc40a9177e0ca2fbafc010ba1178521e2.mp3",
  "audio_bytes": 242568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 80.856,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[4s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Is this Vijay sir speaking?   (विजय सर बोलता है?)\n[6s] CUSTOMER: Yes?   (जी?)\n[7s] AGENT: Is Vijay sir speaking?   (विजय सर बात कर रहे है?)\n[8s] CUSTOMER: Yes, go ahead.   (हां जी बोलिए।)\n[9s] AGENT: At Goswami Electricals?   (गोस्वामी इलेक्ट्रिकल्स में?)\n[10s] AGENT: Okay sir, this is Anukriti calling from Jindal Steel.   (अच्छा सर, अनुकृति बात कर रही हूं जिंदल स्टील से।)\n[12s] AGENT: Your account was registered on our portal, sir, so I wanted to know your requirement.   (आपका अकाउंट रजिस्टर्ड था हमारे पोर्टल पे सर, तो मुझे आपका रिक्वायरमेंट जानना था।)\n[16s] AGENT: If you have any for MS sheet.   (कुछ MS sheet में अगर रहेगा तो।)\n[18s] CUSTOMER: Whose requirement do you want to know?   (किसका रिक्वायरमेंट जानना है आपको?)\n[21s] AGENT: For MS MS sheet sir, steel requirement.   (MS MS sheet का सर, steel requirement.)\n[23s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[24s] CUSTOMER: The requirement is for 28.   (रिक्वायरमेंट है 28 की।)\n[27s] AGENT: What do you deal in, sir?   (किस में डील करते हो सर आप?)\n[29s] CUSTOMER: What happened?   (क्या हुआ?)\n[29s] AGENT: What do you deal in, I mean what material do you require in steel?   (किस में डील करते हो मतलब कौनसा मटेरियल लगता है आपको स्टील में?)\n[32s] CUSTOMER: This cabinet sheet that we get, the GI one.   (ये अपना कैबिनेट शीट आता है ना GI वाला।)\n[35s] AGENT: Okay.   (अच्छा।)\n[36s] AGENT: Yes, okay.   (हां ठीक है।)\n[37s] CUSTOMER: GI sheet.   (GI वाला शीट।)\n[38s] AGENT: Sir, your voice is coming very slow. Hello?   (सर आपका वॉयस बहोत स्लो आ रहा है। हॅलो?)\n[41s] CUSTOMER: [inaudible] blue sheet.\n[43s] AGENT: Should I WhatsApp you? Will you send it to me on WhatsApp?   (मैं आपको WhatsApp करूं? आप WhatsApp पे भेजोगे मुझे?)\n[45s] CUSTOMER: Okay okay, no problem. Send it.   (ओके ओके, कोई नहीं। भेज दीजिए।)\n[47s] AGENT: Okay. Alright. Alright. Thank you sir.   (ओके। ठीक है। ठीक है। थैंक यू सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "noisy: Customer's line has significant background noise and their voice is sometimes low, making some parts difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (4% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When facing communication issues like poor audio, try to complete the basic discovery questions before defaulting to an offline channel like WhatsApp.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user from Goswami Electricals to understand their requirement. The customer mentioned needing GI cabinet sheets, but due to poor audio quality on the customer's end, the agent could not complete discovery. The call ended with an agreement to continue the conversation over WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, this is Anukriti calling from Jindal Steel. Your account was registered on our portal, sir, so I wanted to know your requirement.\", \"comment\": \"The agent provided a warm opening, stated her name and company, and referenced the customer's portal registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is this Vijay sir speaking? ... At Goswami Electricals?\", \"comment\": \"Agent only confirmed the customer's name and company (1/4); procurement city, role, and best contact details were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you deal in, I mean what material do you require in steel?\", \"comment\": \"Agent only asked about business type/material (2/8); all other discovery questions regarding quantity, brands, payment, and JSW history were missed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a requirement for GI sheet was mentioned, the agent did not capture any specifications and did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Should I WhatsApp you? Will you send it to me on WhatsApp?\", \"comment\": \"The call ended with a vague agreement to connect on WhatsApp, not one of the three required outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When facing communication issues like poor audio, try to complete the basic discovery questions before defaulting to an offline channel like WhatsApp.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user from Goswami Electricals to understand their requirement. The customer mentioned needing GI cabinet sheets, but due to poor audio quality on the customer's end, the agent could not complete discovery. The call ended with an agreement to continue the conversation over WhatsApp.\"}",
  "error": null,
  "latency_ms": 28444,
  "input_tokens": 3288,
  "output_tokens": 787,
  "created_at": "2026-09-25 11:50:00",
  "sentiment": "neutral",
  "sentiment_score": 0.145,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 4,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.68,
  "agent_talk_sec": 24.0,
  "customer_talk_sec": 11.3,
  "dead_air_sec": 62.7,
  "longest_monologue_sec": 8.5,
  "agent_wpm": 250.0,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 12,
  "discovery_qs": 8,
  "words_agent": 100,
  "words_customer": 42,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834099561",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.23,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178834099561",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.94,
      "end_s": 3.34,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178834099561",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.1,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178834099561",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 5.24,
      "text_en": "Is this Vijay sir speaking?",
      "text_native": "विजय सर बोलता है?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.93,
      "end_s": 6.23,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 7.8,
      "text_en": "Is Vijay sir speaking?",
      "text_native": "विजय सर बात कर रहे है?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 8.8,
      "text_en": "Yes, go ahead.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 9.7,
      "text_en": "At Goswami Electricals?",
      "text_native": "गोस्वामी इलेक्ट्रिकल्स में?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 11.8,
      "text_en": "Okay sir, this is Anukriti calling from Jindal Steel.",
      "text_native": "अच्छा सर, अनुकृति बात कर रही हूं जिंदल स्टील से।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 16.3,
      "text_en": "Your account was registered on our portal, sir, so I wanted to know your requirement.",
      "text_native": "आपका अकाउंट रजिस्टर्ड था हमारे पोर्टल पे सर, तो मुझे आपका रिक्वायरमेंट जानना था।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 17.8,
      "text_en": "If you have any for MS sheet.",
      "text_native": "कुछ MS sheet में अगर रहेगा तो।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 20.1,
      "text_en": "Whose requirement do you want to know?",
      "text_native": "किसका रिक्वायरमेंट जानना है आपको?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.6,
      "text_en": "For MS MS sheet sir, steel requirement.",
      "text_native": "MS MS sheet का सर, steel requirement."
    },
    {
      "ucid": "21112178834099561",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 23.6,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 25.7,
      "text_en": "The requirement is for 28.",
      "text_native": "रिक्वायरमेंट है 28 की।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 28.0,
      "text_en": "What do you deal in, sir?",
      "text_native": "किस में डील करते हो सर आप?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 29.0,
      "text_en": "What happened?",
      "text_native": "क्या हुआ?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 17,
      "speaker": "agent",
      "start_s": 29.4,
      "end_s": 32.2,
      "text_en": "What do you deal in, I mean what material do you require in steel?",
      "text_native": "किस में डील करते हो मतलब कौनसा मटेरियल लगता है आपको स्टील में?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 34.5,
      "text_en": "This cabinet sheet that we get, the GI one.",
      "text_native": "ये अपना कैबिनेट शीट आता है ना GI वाला।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.1,
      "end_s": 35.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 36.6,
      "text_en": "Yes, okay.",
      "text_native": "हां ठीक है।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.6,
      "end_s": 37.5,
      "text_en": "GI sheet.",
      "text_native": "GI वाला शीट।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.4,
      "end_s": 40.3,
      "text_en": "Sir, your voice is coming very slow. Hello?",
      "text_native": "सर आपका वॉयस बहोत स्लो आ रहा है। हॅलो?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 41.8,
      "text_en": "[inaudible] blue sheet.",
      "text_native": "[inaudible] blue sheet."
    },
    {
      "ucid": "21112178834099561",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 44.9,
      "text_en": "Should I WhatsApp you? Will you send it to me on WhatsApp?",
      "text_native": "मैं आपको WhatsApp करूं? आप WhatsApp पे भेजोगे मुझे?"
    },
    {
      "ucid": "21112178834099561",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.4,
      "end_s": 46.9,
      "text_en": "Okay okay, no problem. Send it.",
      "text_native": "ओके ओके, कोई नहीं। भेज दीजिए।"
    },
    {
      "ucid": "21112178834099561",
      "idx": 26,
      "speaker": "agent",
      "start_s": 46.9,
      "end_s": 48.9,
      "text_en": "Okay. Alright. Alright. Thank you sir.",
      "text_native": "ओके। ठीक है। ठीक है। थैंक यू सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834099561",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, this is Anukriti calling from Jindal Steel. Your account was registered on our portal, sir, so I wanted to know your requirement.",
      "comment": "The agent provided a warm opening, stated her name and company, and referenced the customer's portal registration."
    },
    {
      "ucid": "21112178834099561",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is this Vijay sir speaking? ... At Goswami Electricals?",
      "comment": "Agent only confirmed the customer's name and company (1/4); procurement city, role, and best contact details were not asked."
    },
    {
      "ucid": "21112178834099561",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "What do you deal in, I mean what material do you require in steel?",
      "comment": "Agent only asked about business type/material (2/8); all other discovery questions regarding quantity, brands, payment, and JSW history were missed."
    },
    {
      "ucid": "21112178834099561",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178834099561",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although a requirement for GI sheet was mentioned, the agent did not capture any specifications and did not schedule a specific callback date."
    },
    {
      "ucid": "21112178834099561",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Should I WhatsApp you? Will you send it to me on WhatsApp?",
      "comment": "The call ended with a vague agreement to connect on WhatsApp, not one of the three required outcomes (quote, specific callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}