{
  "ucid": "21112178834091732",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:51:57",
  "end_time": "2026-09-02 14:52:56",
  "duration_sec": 59,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4b0b7ffa5c59ea61fb2796906d29985e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1270,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834091732__DIA4b0b7ffa5c59ea61fb2796906d29985e.mp3",
  "audio_bytes": 118152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am speaking from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[6s] CUSTOMER: Hello.\n[8s] AGENT: Hello.\n[8s] AGENT: Hello.\n[9s] AGENT: Hello sir, uh Naveen Varun, I am speaking from JSW One. Last month we spoke once on the third. You said you would revert regarding your requirements.   (Hello sir, uh Naveen Varun, JSW One nunchi maatladutunnanu. Last month manam okasari third roju maatladam. Mee requirements sambandhinchi revert avuta annaru.)\n[15s] CUSTOMER: Ah okay. It's about the plates, right? MS plates?   (Ah okay. Adhe plates gurinchi kadha? MS plates?)\n[18s] AGENT: Yes, yes. We have MS plates, sir.   (Avunu avunu. MS plates unnai sir.)\n[19s] CUSTOMER: Mhm. That's what we spoke about, right?   (Mhm. Adhe daani gurinche kadha maatladindi manam?)\n[21s] AGENT: Yes, yes.   (Avunu avunu.)\n[22s] CUSTOMER: Mhm. I will tell you. I will tell you what process it is in, actually.   (Mhm. Chepthaanu adhi. Adhi em process avuthundhi ani chepthaanu nenu actually.)\n[26s] AGENT: Okay okay. Right sir. Okay.",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\", \"Gujarati\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter and a different, unrelated conversation snippet in Gujarati at the beginning.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When following up, you must still drive the call to a specific outcome; this call ended without getting an update or setting a clear next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call regarding a previous discussion about MS plates. The customer recalled the conversation and was about to provide an update, but the call ended before any information was shared or a next step was established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a follow-up reference, not a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile questions were asked; the agent treated this as a follow-up call.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was a brief follow-up that ended abruptly.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was mentioned by name but its benefits were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent referenced a past requirement, but the call ended before a current opportunity could be identified or a next step set.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined next step, quote, or scheduled follow-up.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When following up, you must still drive the call to a specific outcome; this call ended without getting an update or setting a clear next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent made a follow-up call regarding a previous discussion about MS plates. The customer recalled the conversation and was about to provide an update, but the call ended before any information was shared or a next step was established.\"}",
  "error": null,
  "latency_ms": 34777,
  "input_tokens": 2981,
  "output_tokens": 657,
  "created_at": "2026-09-25 11:50:09",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.659,
  "agent_talk_sec": 14.5,
  "customer_talk_sec": 7.5,
  "dead_air_sec": 37.0,
  "longest_monologue_sec": 6.8,
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  "interruptions": 0,
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  "customer_turns": 4,
  "discovery_qs": 0,
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  "words_customer": 32,
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      "ucid": "21112178834091732",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am speaking from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
    },
    {
      "ucid": "21112178834091732",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.03,
      "end_s": 6.53,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834091732",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.51,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834091732",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.21,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
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      "ucid": "21112178834091732",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.81,
      "end_s": 14.8,
      "text_en": "Hello sir, uh Naveen Varun, I am speaking from JSW One. Last month we spoke once on the third. You said you would revert regarding your requirements.",
      "text_native": "Hello sir, uh Naveen Varun, JSW One nunchi maatladutunnanu. Last month manam okasari third roju maatladam. Mee requirements sambandhinchi revert avuta annaru."
    },
    {
      "ucid": "21112178834091732",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.23,
      "end_s": 17.23,
      "text_en": "Ah okay. It's about the plates, right? MS plates?",
      "text_native": "Ah okay. Adhe plates gurinchi kadha? MS plates?"
    },
    {
      "ucid": "21112178834091732",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.53,
      "end_s": 18.83,
      "text_en": "Yes, yes. We have MS plates, sir.",
      "text_native": "Avunu avunu. MS plates unnai sir."
    },
    {
      "ucid": "21112178834091732",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.26,
      "end_s": 20.8,
      "text_en": "Mhm. That's what we spoke about, right?",
      "text_native": "Mhm. Adhe daani gurinche kadha maatladindi manam?"
    },
    {
      "ucid": "21112178834091732",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "Yes, yes.",
      "text_native": "Avunu avunu."
    },
    {
      "ucid": "21112178834091732",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 25.5,
      "text_en": "Mhm. I will tell you. I will tell you what process it is in, actually.",
      "text_native": "Mhm. Chepthaanu adhi. Adhi em process avuthundhi ani chepthaanu nenu actually."
    },
    {
      "ucid": "21112178834091732",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 27.5,
      "text_en": "Okay okay. Right sir. Okay.",
      "text_native": "Okay okay. Right sir. Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834091732",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a follow-up reference, not a warm welcome for a new registration."
    },
    {
      "ucid": "21112178834091732",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile questions were asked; the agent treated this as a follow-up call."
    },
    {
      "ucid": "21112178834091732",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was a brief follow-up that ended abruptly."
    },
    {
      "ucid": "21112178834091732",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was mentioned by name but its benefits were not explained."
    },
    {
      "ucid": "21112178834091732",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent referenced a past requirement, but the call ended before a current opportunity could be identified or a next step set."
    },
    {
      "ucid": "21112178834091732",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no defined next step, quote, or scheduled follow-up."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}