{
  "ucid": "21112178834085131",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:50:51",
  "end_time": "2026-09-02 14:52:15",
  "duration_sec": 84,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf195f6db4f609ed9e95839af11489cb1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1271,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834085131__DIAf195f6db4f609ed9e95839af11489cb1.mp3",
  "audio_bytes": 205848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 68.616,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[2s] CUSTOMER: Sumeet Enterprises?   (सुमित एंटरप्राइजेस?)\n[4s] AGENT: Yes, speak.   (हा बोला.)\n[4s] AGENT: Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.   (सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील. तुमचा अकाउंट रजिस्टर होत सर आमच्या पोर्टल वरती.)\n[8s] CUSTOMER: Yes, I had done it, but what I want is not there, right?   (हो केल होत पण मला जे हवंय ते नाहीये ना.)\n[11s] AGENT: What, what do you want, sir?   (काय काय हवंय सर तुम्हाला?)\n[12s] CUSTOMER: I need MS bars for production.   (मला MS bar लागतात production साठी.)\n[14s] AGENT: Okay.   (अच्छा.)\n[14s] CUSTOMER: And   (आणि)\n[16s] CUSTOMER: they are needed in 30, 24, and 20 diameter. But they are probably not available with you.   (30, 24 आणि 20 diameter मध्ये लागतात ते. पण ते बहुतेक आपल्याकडे available नाहीये.)\n[20s] AGENT: Okay.   (अच्छा.)\n[21s] AGENT: Okay sir, that's fine. If there is anything else in sheet metal, you can tell me.   (ठीक आहे सर, चालेल. काही दुसरा sheet metal मध्ये असेल तर तुम्ही सांगाल.)\n[24s] AGENT: Otherwise, I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not. If we have it, then   (नाहीतर मी तुम्हाला एकदा WhatsApp करते. तुम्ही मला requirement पाठवा. आणि मी confirm करते ती आहे का नाही आमच्याकडे. असली तर मग)\n[30s] CUSTOMER: I didn't see anything on your catalog.   (मला तुमच्या catalog वर तर नाही दिसलं काही.)\n[32s] AGENT: You send the requirement anyway. Suppose if it is there, then I will see accordingly.   (तुम्ही पाठवा तरी requirement. समजा जर असली तर मी बघते तसं.)\n[35s] CUSTOMER: Yes, that's fine, no problem.   (हो चालेल ना, काही हरकत नाही.)\n[36s] AGENT: Yes, it will work.   (हा, चालेल.)\n[38s] CUSTOMER: Okay.\n[38s] AGENT: Okay.\n[38s] CUSTOMER: Thank you.\n[40s] AGENT: Thank you.\n[41s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: Some background noise typical of a call center is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer states their required product isn't available, first acknowledge it, then pivot to discovery to see if they have other needs we *can* serve before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "MS bars",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires MS Bars (30, 24, 20 diameter), which are not a standard catalogue item.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, who had recently registered, stated their requirement for MS bars, which they noted were not in the platform catalogue. The agent confirmed this product type was not standard and asked for other sheet metal needs, which the customer did not have. The call ended with the agent asking the customer to send the requirement via WhatsApp for an offline check.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.\", \"comment\": \"The agent correctly identified herself, the company, and the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer immediately stated their need, and the agent did not ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent only asked 'What do you want?' and did not attempt to discover business type, volume, or other key details.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the customer stated a requirement, the agent did not capture the full specification (e.g., quantity, grade) on the call.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not.\", \"comment\": \"The call ended with a vague offer to check via WhatsApp, not one of the three required specific closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states their required product isn't available, first acknowledge it, then pivot to discovery to see if they have other needs we *can* serve before ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"MS bars\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires MS Bars (30, 24, 20 diameter), which are not a standard catalogue item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who had recently registered, stated their requirement for MS bars, which they noted were not in the platform catalogue. The agent confirmed this product type was not standard and asked for other sheet metal needs, which the customer did not have. The call ended with the agent asking the customer to send the requirement via WhatsApp for an offline check.\"}",
  "error": null,
  "latency_ms": 33845,
  "input_tokens": 3262,
  "output_tokens": 792,
  "created_at": "2026-09-25 11:50:10",
  "sentiment": "positive",
  "sentiment_score": 0.164,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 5,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.558,
  "agent_talk_sec": 17.7,
  "customer_talk_sec": 14.0,
  "dead_air_sec": 52.3,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 315.3,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 11,
  "discovery_qs": 1,
  "words_agent": 93,
  "words_customer": 56,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834085131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178834085131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.53,
      "end_s": 1.87,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178834085131",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.26,
      "end_s": 3.08,
      "text_en": "Sumeet Enterprises?",
      "text_native": "सुमित एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178834085131",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 3.9,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178834085131",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 8.04,
      "text_en": "Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.",
      "text_native": "सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील. तुमचा अकाउंट रजिस्टर होत सर आमच्या पोर्टल वरती."
    },
    {
      "ucid": "21112178834085131",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.34,
      "end_s": 10.5,
      "text_en": "Yes, I had done it, but what I want is not there, right?",
      "text_native": "हो केल होत पण मला जे हवंय ते नाहीये ना."
    },
    {
      "ucid": "21112178834085131",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 11.84,
      "text_en": "What, what do you want, sir?",
      "text_native": "काय काय हवंय सर तुम्हाला?"
    },
    {
      "ucid": "21112178834085131",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.84,
      "text_en": "I need MS bars for production.",
      "text_native": "मला MS bar लागतात production साठी."
    },
    {
      "ucid": "21112178834085131",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 14.4,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178834085131",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 14.8,
      "text_en": "And",
      "text_native": "आणि"
    },
    {
      "ucid": "21112178834085131",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 20.0,
      "text_en": "they are needed in 30, 24, and 20 diameter. But they are probably not available with you.",
      "text_native": "30, 24 आणि 20 diameter मध्ये लागतात ते. पण ते बहुतेक आपल्याकडे available नाहीये."
    },
    {
      "ucid": "21112178834085131",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 20.6,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178834085131",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 23.5,
      "text_en": "Okay sir, that's fine. If there is anything else in sheet metal, you can tell me.",
      "text_native": "ठीक आहे सर, चालेल. काही दुसरा sheet metal मध्ये असेल तर तुम्ही सांगाल."
    },
    {
      "ucid": "21112178834085131",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 29.5,
      "text_en": "Otherwise, I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not. If we have it, then",
      "text_native": "नाहीतर मी तुम्हाला एकदा WhatsApp करते. तुम्ही मला requirement पाठवा. आणि मी confirm करते ती आहे का नाही आमच्याकडे. असली तर मग"
    },
    {
      "ucid": "21112178834085131",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 31.5,
      "text_en": "I didn't see anything on your catalog.",
      "text_native": "मला तुमच्या catalog वर तर नाही दिसलं काही."
    },
    {
      "ucid": "21112178834085131",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 34.5,
      "text_en": "You send the requirement anyway. Suppose if it is there, then I will see accordingly.",
      "text_native": "तुम्ही पाठवा तरी requirement. समजा जर असली तर मी बघते तसं."
    },
    {
      "ucid": "21112178834085131",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.0,
      "end_s": 36.3,
      "text_en": "Yes, that's fine, no problem.",
      "text_native": "हो चालेल ना, काही हरकत नाही."
    },
    {
      "ucid": "21112178834085131",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 37.0,
      "text_en": "Yes, it will work.",
      "text_native": "हा, चालेल."
    },
    {
      "ucid": "21112178834085131",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 37.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834085131",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 38.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834085131",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.5,
      "end_s": 39.0,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178834085131",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 39.8,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178834085131",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.0,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834085131",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.",
      "comment": "The agent correctly identified herself, the company, and the reason for the call."
    },
    {
      "ucid": "21112178834085131",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer immediately stated their need, and the agent did not ask any of the four basic profile verification questions."
    },
    {
      "ucid": "21112178834085131",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent only asked 'What do you want?' and did not attempt to discover business type, volume, or other key details."
    },
    {
      "ucid": "21112178834085131",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178834085131",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the customer stated a requirement, the agent did not capture the full specification (e.g., quantity, grade) on the call."
    },
    {
      "ucid": "21112178834085131",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not.",
      "comment": "The call ended with a vague offer to check via WhatsApp, not one of the three required specific closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}