Call 21112178834079961 2026-09-02 · Ronak Mehta · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: clear: Some background call center noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: stainless steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +0/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The lead was disqualified on product type (stainless steel) before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was correctly closed as a non-fit, which does not align with the three required positive closure outcomes (quote, callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
The agent verified the customer name/company but the call was disqualified before other basic profile questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us.
First opportunity identified
So were you finding out some specific procurement in material?
Summary
The agent contacted a newly registered user from Husain Traders. The customer immediately stated they only deal in stainless steel. The agent correctly informed the customer that JSW does not sell that product, briefly checked for any HR/CR requirements (which there were none), and then professionally ended the call.
Coaching
You correctly identified this was a non-fit lead and ended the call efficiently; this was the right action for this type of dead-end call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us. The agent gave a warm, contextual opener that was not sales-heavy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent verified the customer name/company but the call was disqualified before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The lead was disqualified on product type (stainless steel) before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended due to product mismatch before the platform could be explained. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | So were you finding out some specific procurement in material? The agent asked about requirements and correctly identified there was no opportunity after the customer specified a non-catalogue product. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was correctly closed as a non-fit, which does not align with the three required positive closure outcomes (quote, callback, walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.743 heavy | 17.9s | 6.2s | 51.9s | 7.5s | 244.7 | 0 | 4 | 3 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Uh, am I speaking with Husain Traders, with Dabud Hatyari ji?
अ हुसैन ट्रेडर्स से बात हो रही है दाबूद हत्यारी जी से?
customer
3.7s
Yes, tell me.
जी बताइए।
agent
4.5s
Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us. So were you finding out some specific procurement in material?
जी रौनक मेहता बात कर रहा हूं JSW One से। आपने नया अकाउंट रजिस्टर किया है हमारे साथ में। तो कुछ स्पेसिफिक प्रोक्योरमेंट फाइंड आउट कर रहे थे क्या आप मटेरियल में?
customer
12.2s
Sir, I deal in stainless steel.
सर मैं तो स्टेनलेस स्टील में डील करता हूं।
agent
14.7s
Okay, okay. No, we don't do SS. Apart from that, do you ever have a requirement for HR sheets or CR sheets?
अच्छा अच्छा। नहीं SS तो नहीं करते। बाकी HR शीट्स या CR शीट्स का कभी रिक्वायरमेंट आती है आपको?
customer
19.7s
No, no, we don't get requirements for HR etc., not for CR sheets. Ours is only in stainless steel.
नहीं नहीं HR वगेरा की नहीं आती, CR शीट्स की नहीं आती। मैं स्टेनलेस स्टील में ही है हमारा।
agent
23.5s
No, sir. We don't have it in SS, sir. Okay. Thank you, sir.
नहीं जी। SS में तो नहीं है सर। ठीक है। थैंक यू सर।