{
  "ucid": "21112178834079961",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:49:59",
  "end_time": "2026-09-02 14:51:15",
  "duration_sec": 76,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfe1e27ddb609724298d6011bafad846e.mp3",
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  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1272,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834079961__DIAfe1e27ddb609724298d6011bafad846e.mp3",
  "audio_bytes": 117504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.168,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Uh, am I speaking with Husain Traders, with Dabud Hatyari ji?   (अ हुसैन ट्रेडर्स से बात हो रही है दाबूद हत्यारी जी से?)\n[4s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[5s] AGENT: Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us. So were you finding out some specific procurement in material?   (जी रौनक मेहता बात कर रहा हूं JSW One से। आपने नया अकाउंट रजिस्टर किया है हमारे साथ में। तो कुछ स्पेसिफिक प्रोक्योरमेंट फाइंड आउट कर रहे थे क्या आप मटेरियल में?)\n[12s] CUSTOMER: Sir, I deal in stainless steel.   (सर मैं तो स्टेनलेस स्टील में डील करता हूं।)\n[15s] AGENT: Okay, okay. No, we don't do SS. Apart from that, do you ever have a requirement for HR sheets or CR sheets?   (अच्छा अच्छा। नहीं SS तो नहीं करते। बाकी HR शीट्स या CR शीट्स का कभी रिक्वायरमेंट आती है आपको?)\n[20s] CUSTOMER: No, no, we don't get requirements for HR etc., not for CR sheets. Ours is only in stainless steel.   (नहीं नहीं HR वगेरा की नहीं आती, CR शीट्स की नहीं आती। मैं स्टेनलेस स्टील में ही है हमारा।)\n[24s] AGENT: No, sir. We don't have it in SS, sir. Okay. Thank you, sir.   (नहीं जी। SS में तो नहीं है सर। ठीक है। थैंक यू सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: Some background call center noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified this was a non-fit lead and ended the call efficiently; this was the right action for this type of dead-end call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "stainless steel",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user from Husain Traders. The customer immediately stated they only deal in stainless steel. The agent correctly informed the customer that JSW does not sell that product, briefly checked for any HR/CR requirements (which there were none), and then professionally ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us.\", \"comment\": \"The agent gave a warm, contextual opener that was not sales-heavy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent verified the customer name/company but the call was disqualified before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The lead was disqualified on product type (stainless steel) before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to product mismatch before the platform could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So were you finding out some specific procurement in material?\", \"comment\": \"The agent asked about requirements and correctly identified there was no opportunity after the customer specified a non-catalogue product.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly closed as a non-fit, which does not align with the three required positive closure outcomes (quote, callback, walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified this was a non-fit lead and ended the call efficiently; this was the right action for this type of dead-end call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"stainless steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user from Husain Traders. The customer immediately stated they only deal in stainless steel. The agent correctly informed the customer that JSW does not sell that product, briefly checked for any HR/CR requirements (which there were none), and then professionally ended the call.\"}",
  "error": null,
  "latency_ms": 44066,
  "input_tokens": 2958,
  "output_tokens": 723,
  "created_at": "2026-09-25 11:50:20",
  "sentiment": "negative",
  "sentiment_score": -0.482,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.743,
  "agent_talk_sec": 17.9,
  "customer_talk_sec": 6.2,
  "dead_air_sec": 51.9,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 244.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 3,
  "words_agent": 73,
  "words_customer": 28,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178834079961",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.58,
      "end_s": 3.58,
      "text_en": "Uh, am I speaking with Husain Traders, with Dabud Hatyari ji?",
      "text_native": "अ हुसैन ट्रेडर्स से बात हो रही है दाबूद हत्यारी जी से?"
    },
    {
      "ucid": "21112178834079961",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.28,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178834079961",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.52,
      "end_s": 12.0,
      "text_en": "Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us. So were you finding out some specific procurement in material?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। आपने नया अकाउंट रजिस्टर किया है हमारे साथ में। तो कुछ स्पेसिफिक प्रोक्योरमेंट फाइंड आउट कर रहे थे क्या आप मटेरियल में?"
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    {
      "ucid": "21112178834079961",
      "idx": 3,
      "speaker": "customer",
      "start_s": 12.21,
      "end_s": 14.18,
      "text_en": "Sir, I deal in stainless steel.",
      "text_native": "सर मैं तो स्टेनलेस स्टील में डील करता हूं।"
    },
    {
      "ucid": "21112178834079961",
      "idx": 4,
      "speaker": "agent",
      "start_s": 14.68,
      "end_s": 19.58,
      "text_en": "Okay, okay. No, we don't do SS. Apart from that, do you ever have a requirement for HR sheets or CR sheets?",
      "text_native": "अच्छा अच्छा। नहीं SS तो नहीं करते। बाकी HR शीट्स या CR शीट्स का कभी रिक्वायरमेंट आती है आपको?"
    },
    {
      "ucid": "21112178834079961",
      "idx": 5,
      "speaker": "customer",
      "start_s": 19.7,
      "end_s": 23.3,
      "text_en": "No, no, we don't get requirements for HR etc., not for CR sheets. Ours is only in stainless steel.",
      "text_native": "नहीं नहीं HR वगेरा की नहीं आती, CR शीट्स की नहीं आती। मैं स्टेनलेस स्टील में ही है हमारा।"
    },
    {
      "ucid": "21112178834079961",
      "idx": 6,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 26.0,
      "text_en": "No, sir. We don't have it in SS, sir. Okay. Thank you, sir.",
      "text_native": "नहीं जी। SS में तो नहीं है सर। ठीक है। थैंक यू सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834079961",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, this is Raunak Mehta speaking from JSW One. You have registered a new account with us.",
      "comment": "The agent gave a warm, contextual opener that was not sales-heavy."
    },
    {
      "ucid": "21112178834079961",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent verified the customer name/company but the call was disqualified before other basic profile questions could be asked."
    },
    {
      "ucid": "21112178834079961",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The lead was disqualified on product type (stainless steel) before any discovery questions could be asked."
    },
    {
      "ucid": "21112178834079961",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to product mismatch before the platform could be explained."
    },
    {
      "ucid": "21112178834079961",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So were you finding out some specific procurement in material?",
      "comment": "The agent asked about requirements and correctly identified there was no opportunity after the customer specified a non-catalogue product."
    },
    {
      "ucid": "21112178834079961",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly closed as a non-fit, which does not align with the three required positive closure outcomes (quote, callback, walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}