Call 21112178834075661 2026-09-02 · sudeeps · 3:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 52 turns, clean transcript (0% inaudible) | Marathi | 52 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +14/−2
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and brand preference, failing to cover quantity, payment terms, or current supplier relationships.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date, instead leaving it open for the customer to connect.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough; the agent only offered to send his number.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal, sir. I had called regarding your ste
Summary
The agent contacted a newly registered lead who is a TMT trader. The customer clarified that he deals exclusively in secondary steel due to price sensitivity in his market and has no immediate requirement. The agent performed minimal discovery, gave a generic overview of the platform, and closed by asking the customer to reach out in the future.
Coaching
When a customer states their current buying pattern (e.g., 'only secondary'), use that as a cue to ask more discovery questions about their business volume and challenges before explaining our platform.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal, sir. I had called regarding your steel purchase. The agent provided a standard, professional opening that stated the company, name, and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hello, Amit Ganesh from Shree Ganesh Agro Agency? The agent confirmed the customer's name and company, and implicitly confirmed their role, but did not ask for procurement city or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Do you do trading? ... And which make do you prefer? Do you deal in primary or secondary? The agent only asked about business type and brand preference, failing to cover quantity, payment terms, or current supplier relationships. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent described the platform as a generic e-commerce site but failed to mention any key value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date, instead leaving it open for the customer to connect. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough; the agent only offered to send his number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 67.8s | 41.7s | 116.5s | 9.3s | 335.4 | 0 | 26 | 26 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो.
agent
2.2s
Hello, Amit Ganesh from Shree Ganesh Agro Agency?
हॅलो, अमित गणेश फ्रॉम श्री गणेश ऍग्रो एजन्सी?
customer
4.9s
Yes.
हा.
agent
5.6s
Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel.
गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.
customer
8.2s
Yes, yes, yes.
हा हा हा.
agent
9.0s
Your company was registered on our portal, sir. I had called regarding your steel purchase.
तुमची कंपनी रजिस्टर झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टील परचेस संदर्भात फोन केला होता.
customer
11.9s
Yes, yes.
हा हा.
agent
12.3s
Do you have any requirement for steel right now?
आपल्याला काही स्टीलमध्ये रिक्वायरमेंट आहे का आता?
customer
14.5s
I mean, what is your rate?
म्हणजे आपलं रेट कसा जातोय?
agent
16.4s
Which material do you need?
तुम्हाला कोणता मटेरियल लागतं?
customer
17.9s
I work with TMT bars.
मी टीएमटी बार्समध्ये काम करतो.
agent
20.3s
In TMT bars? Do you do trading?
टीएमटी बार्समध्ये? ट्रेडिंग करता का तुम्ही?
customer
21.7s
Yes, I have my own shop.
हो, माझा स्वतःचा शॉप आहे.
agent
23.4s
Okay, okay, so you have your own shop.
अच्छा अच्छा, शॉप आहे तुमचा स्वतःचा म्हणजे.
customer
25.0s
Yes.
हा.
agent
25.9s
Okay, okay, okay. And which make do you prefer? Do you deal in primary or secondary?
ओके ओके ओके. आणि कोणता मेक तुम्ही प्रेफर करतात? प्रायमरीमध्ये डील करतात की सेकंडरीमध्ये?
customer
29.1s
No, for now it's only secondary. In our area, there isn't that much for primary, no one can give that rate.
नाही, सध्याच्याला सेकंडरीच आहे. आमच्या भागात एवढं प्रायमरीला एवढं हे नाही, एवढं रेट कोणी देऊच शकत नाही ना.
agent
33.4s
Correct, correct.
बरोबर, बरोबर.
customer
34.2s
Yes.
हो.
agent
34.6s
So you need secondary. Kalika, Godavari, Gatkesari, like that, right?
तुम्हाला सेकंडरी लागतं म्हणजे. कालिका, गोदावरी, गटकेसरी असंच ना?
customer
36.7s
Yes yes yes, this this this this this.
हो हो हो, हेच हेच हेच हेच हेच.
agent
38.1s
Correct, understood. We can do it, no problem. Tell me, when is your next requirement? Or do you have any immediate need? Do you need material?
बरोबर, समजलं. करू शकतो आपण, काही प्रॉब्लेम नाहीये. मला सांगा तुमची आता नेक्स्ट रिक्वायरमेंट कधी आहे? की आता काही इमिजेट आहे का तुम्हाला? पाहिजे का मटेरियल?
customer
43.2s
For now, there's nothing. Let me know what all you deal in. I mean, what is the total, how is it?
सध्या तर काही नाही बघा. आपण काय काय डील करतो मला कळू द्यात ना. म्हणजे काय आहे टोटल कसं आहे?
agent
46.3s
I'll tell you. I'll give you a little briefing about the company. Basically, JSW One is a B2B e-commerce platform.
मी सांगतो तुम्हाला. कंपनीबद्दल थोडी ब्रीफिंग देतो. बेसिकली JSW One हा B2B ई-कॉमर्स प्लॅटफॉर्म आहे.
customer
50.0s
Yes.
हा.
agent
50.4s
Yes, we supply steel from this platform. Just like how Amazon, Flipkart operate, it's an online platform.
हा, या प्लॅटफॉर्मवरून आपण स्टील सप्लाय करतो. जसं Amazon, Flipkart हे कसं ऑपरेट करता, ऑनलाइन प्लॅटफॉर्म आहे.
customer
52.9s
Yes, yes, yes.
हा हा हा.
agent
53.5s
Similarly, JSW Steel has created this platform. We supply steel through this.
तसंच JSW स्टीलनी हे प्लॅटफॉर्म बनवलेलं आहे. याच्यामधनं आपण स्टील सप्लाय करतो.
customer
56.4s
Okay.
ओके.
agent
57.0s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म.
agent
57.6s
We deal in HR coil, sheet and coil form, we deal in HR, CR, coated, color coated materials. In structural steel, angle, channel, beams, okay? And we also do TMT and our wire rod.
आपण एचआर कॉइल, शीट आणि कॉइल फॉर्ममध्ये आपण एचआर, सीआर, कोटेड, कलर कोटेड या मटेरियलमध्ये डील करतो. स्ट्रक्चरल स्टीलमध्ये अँगल, चॅनल, बीम्स, ओके? आणि टीएमटी पण करतो आणि आपलं वायर रॉड करतो.
customer
65.2s
Okay.
बरं.
agent
66.6s
Alright. Then what should we do? I will WhatsApp you my number, the official number, Ganesh sir, on this number. You save that number. And from now on, whenever your requirement goes live, meaning suppose you need material the day after tomorrow, you need the price for it today, then you can connect with me.
ठीक आहे. मग आपण कसं करूया? मी तुम्हाला माझा नंबर जो आहे ना, ऑफिशियल नंबर, गणेश सर, तो WhatsApp करतो या नंबरवर. तो नंबर सेव्ह करून घ्या तुम्ही. आणि इथून पुढे जशी तुमची रिक्वायरमेंट कधी पण लाईव्ह झाली, म्हणजे समजा तुम्हाला परवा मटेरियल पाहिजे, आज प्राईस पाहिजे त्याची, तर तुम्ही मला कनेक्ट करू शकता.
customer
76.0s
Correct.
बरोबर.
agent
76.5s
I'll send you the price. Do you know how it is, I'll tell you, currently the price of steel has changed a lot. If a quotation is given, if I give you a quotation in the morning, its validity is only until the evening. The price changes the next day.
मी तुम्हाला प्राईस टाकतो. कसं आहे माहित आहे का तुम्हाला सांगतो, सध्या स्टीलची प्राईस खूप बदल म्हणजे आलंय. कोटेशन दिलेलं आहे, सकाळी जर कोटेशन देतोय तुम्हाला, त्याची व्हॅलिडिटी संध्याकाळपर्यंतच आहे. दुसऱ्या दिवशी प्राईस चेंज होऊन जाते.
customer
83.0s
That's correct, that's correct. The rate fluctuation is quite high right now.
बरोबर आहे, बरोबर आहे. रेट सध्या फ्लक्चुएशन जास्तच आहे.
agent
85.0s
Yes, yes, yes. For what reason, even when it's not the season, the rates have fluctuated a lot, they have increased a lot. It's not very clear.
हो हो हो. काय कारण सीजन नसतानाही लईच रेट फ्लक्चुएट झाले तो, लईच वाढले तो. एवढं काही समोर नाही येत.
customer
89.1s
No no, not because of that, it didn't happen because of that, sir. Due to the season, on the contrary, it should have been less than last year.
नाही नाही, त्याच्यामुळे नाही, त्याच्यामुळे नाही झाले सर ते. सीजनमुळे उलट असं बघायला गेलं तर मागच्या वर्षापेक्षा कमी व्हायला पाहिजे.
agent
92.2s
Hmm.
हम्म.
customer
92.9s
After the monsoon until Diwali, the rates decrease. Then from January, they pick up again.
पावसाळ्यानंतर दिवाळीपर्यंत रेट कमी होतात. नंतर मग जानेवारीपासून पिकअप घेतात परत.
agent
96.0s
That's correct.
बरोबर आहे.
customer
96.5s
But what happened this time is, the coal, you know, the coal from which steel is made, its price has increased.
पण या टाईमाला काय झालंय, नेमकं कोल असतो ना, कोळसा, ज्यानी स्टील बनतं, त्याचे प्राईस वाढलेत.
agent
100.3s
I see.
अच्छा.
customer
101.0s
Yes, when the price of coal increases, and we in India import goods from Vietnam and China.
हा, कोळशाचे जेव्हा प्राईस वाढतं ना, आणि आपण इंडियामध्ये ना माल वेतनाम आणि चायनामधनं इम्पोर्ट करतो.
agent
104.2s
Hmm hmm hmm.
हम्म हम्म हम्म.
customer
105.1s
Yes, the costing for importing that has also increased. Therefore, whenever the price of coal increases, the price of steel will automatically increase, sir.
हा, ते इम्पोर्ट करायची पण कॉस्टिंग पण वाढलेली आहे. त्यामुळे जेव्हा पण कोळशाची प्राईस वाढणार, तर स्टीलची ऑटोमॅटिकली प्राईस वाढणार सर.
agent
110.1s
That's correct, that's correct.
बरोबर आहे, बरोबर आहे.
customer
111.3s
Right?
हाय ना?
agent
111.7s
So I will send you the number, Ganesh sir. Yes, if you need, you can connect with me on that number, right?
तर मी तुम्हाला नंबर पाठवून ठेवतो गणेश सर. हा, असेल तर तुम्ही मला त्या नंबरवर कनेक्ट करा, हाय ना?
customer
114.7s
Okay, okay, okay. Definitely sir, definitely.
ठीक आहे, ठीक आहे, ठीक आहे. नक्की सर, नक्की.
agent
116.2s
Okay, okay, okay sir. Bye, thank you.
ओके, ओके, ओके सर. बाय, थँक्यू.
customer
117.9s
Okay, okay.
ओके, ओके.