{
  "ucid": "21112178834075661",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:49:15",
  "end_time": "2026-09-02 14:53:01",
  "duration_sec": 226,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcd2d68ba530e46f567ffa76d3526e62d.mp3",
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  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1273,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834075661__DIAcd2d68ba530e46f567ffa76d3526e62d.mp3",
  "audio_bytes": 586008,
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  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 195.336,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, Amit Ganesh from Shree Ganesh Agro Agency?   (हॅलो, अमित गणेश फ्रॉम श्री गणेश ऍग्रो एजन्सी?)\n[5s] CUSTOMER: Yes.   (हा.)\n[6s] AGENT: Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel.   (गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.)\n[8s] CUSTOMER: Yes, yes, yes.   (हा हा हा.)\n[9s] AGENT: Your company was registered on our portal, sir. I had called regarding your steel purchase.   (तुमची कंपनी रजिस्टर झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टील परचेस संदर्भात फोन केला होता.)\n[12s] CUSTOMER: Yes, yes.   (हा हा.)\n[12s] AGENT: Do you have any requirement for steel right now?   (आपल्याला काही स्टीलमध्ये रिक्वायरमेंट आहे का आता?)\n[14s] CUSTOMER: I mean, what is your rate?   (म्हणजे आपलं रेट कसा जातोय?)\n[16s] AGENT: Which material do you need?   (तुम्हाला कोणता मटेरियल लागतं?)\n[18s] CUSTOMER: I work with TMT bars.   (मी टीएमटी बार्समध्ये काम करतो.)\n[20s] AGENT: In TMT bars? Do you do trading?   (टीएमटी बार्समध्ये? ट्रेडिंग करता का तुम्ही?)\n[22s] CUSTOMER: Yes, I have my own shop.   (हो, माझा स्वतःचा शॉप आहे.)\n[23s] AGENT: Okay, okay, so you have your own shop.   (अच्छा अच्छा, शॉप आहे तुमचा स्वतःचा म्हणजे.)\n[25s] CUSTOMER: Yes.   (हा.)\n[26s] AGENT: Okay, okay, okay. And which make do you prefer? Do you deal in primary or secondary?   (ओके ओके ओके. आणि कोणता मेक तुम्ही प्रेफर करतात? प्रायमरीमध्ये डील करतात की सेकंडरीमध्ये?)\n[29s] CUSTOMER: No, for now it's only secondary. In our area, there isn't that much for primary, no one can give that rate.   (नाही, सध्याच्याला सेकंडरीच आहे. आमच्या भागात एवढं प्रायमरीला एवढं हे नाही, एवढं रेट कोणी देऊच शकत नाही ना.)\n[33s] AGENT: Correct, correct.   (बरोबर, बरोबर.)\n[34s] CUSTOMER: Yes.   (हो.)\n[35s] AGENT: So you need secondary. Kalika, Godavari, Gatkesari, like that, right?   (तुम्हाला सेकंडरी लागतं म्हणजे. कालिका, गोदावरी, गटकेसरी असंच ना?)\n[37s] CUSTOMER: Yes yes yes, this this this this this.   (हो हो हो, हेच हेच हेच हेच हेच.)\n[38s] AGENT: Correct, understood. We can do it, no problem. Tell me, when is your next requirement? Or do you have any immediate need? Do you need material?   (बरोबर, समजलं. करू शकतो आपण, काही प्रॉब्लेम नाहीये. मला सांगा तुमची आता नेक्स्ट रिक्वायरमेंट कधी आहे? की आता काही इमिजेट आहे का तुम्हाला? पाहिजे का मटेरियल?)\n[43s] CUSTOMER: For now, there's nothing. Let me know what all you deal in. I mean, what is the total, how is it?   (सध्या तर काही नाही बघा. आपण काय काय डील करतो मला कळू द्यात ना. म्हणजे काय आहे टोटल कसं आहे?)\n[46s] AGENT: I'll tell you. I'll give you a little briefing about the company. Basically, JSW One is a B2B e-commerce platform.   (मी सांगतो तुम्हाला. कंपनीबद्दल थोडी ब्रीफिंग देतो. बेसिकली JSW One हा B2B ई-कॉमर्स प्लॅटफॉर्म आहे.)\n[50s] CUSTOMER: Yes.   (हा.)\n[50s] AGENT: Yes, we supply steel from this platform. Just like how Amazon, Flipkart operate, it's an online platform.   (हा, या प्लॅटफॉर्मवरून आपण स्टील सप्लाय करतो. जसं Amazon, Flipkart हे कसं ऑपरेट करता, ऑनलाइन प्लॅटफॉर्म आहे.)\n[53s] CUSTOMER: Yes, yes, yes.   (हा हा हा.)\n[54s] AGENT: Similarly, JSW Steel has created this platform. We supply steel through this.   (तसंच JSW स्टीलनी हे प्लॅटफॉर्म बनवलेलं आहे. याच्यामधनं आपण स्टील सप्लाय करतो.)\n[56s] CUSTOMER: Okay.   (ओके.)\n[57s] AGENT: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म.)\n[58s] AGENT: We deal in HR coil, sheet and coil form, we deal in HR, CR, coated, color coated materials. In structural steel, angle, channel, beams, okay? And we also do TMT and our wire rod.   (आपण एचआर कॉइल, शीट आणि कॉइल फॉर्ममध्ये आपण एचआर, सीआर, कोटेड, कलर कोटेड या मटेरियलमध्ये डील करतो. स्ट्रक्चरल स्टीलमध्ये अँगल, चॅनल, बीम्स, ओके? आणि टीएमटी पण करतो आणि आपलं वायर रॉड करतो.)\n[65s] CUSTOMER: Okay.   (बरं.)\n[67s] AGENT: Alright. Then what should we do? I will WhatsApp you my number, the official number, Ganesh sir, on this number. You save that number. And from now on, whenever your requirement goes live, meaning suppose you need material the day after tomorrow, you need the price for it today, then you can connect with me.   (ठीक आहे. मग आपण कसं करूया? मी तुम्हाला माझा नंबर जो आहे ना, ऑफिशियल नंबर, गणेश सर, तो WhatsApp करतो या नंबरवर. तो नंबर सेव्ह करून घ्या तुम्ही. आणि इथून पुढे जशी तुमची रिक्वायरमेंट कधी पण लाईव्ह झाली, म्हणजे समजा तुम्हाला परवा मटेरियल पाहिजे, आज प्राईस पाहिजे त्याची, तर तुम्ही मला कनेक्ट करू शकता.)\n[76s] CUSTOMER: Correct.   (बरोबर.)\n[76s] AGENT: I'll send you the price. Do you know how it is, I'll tell you, currently the price of steel has changed a lot. If a quotation is given, if I give you a quotation in the morning, its validity is only until the evening. The price changes the next day.   (मी तुम्हाला प्राईस टाकतो. कसं आहे माहित आहे का तुम्हाला सांगतो, सध्या स्टीलची प्राईस खूप बदल म्हणजे आलंय. कोटेशन दिलेलं आहे, सकाळी जर कोटेशन देतोय तुम्हाला, त्याची व्हॅलिडिटी संध्याकाळपर्यंतच आहे. दुसऱ्या दिवशी प्राईस चेंज होऊन जाते.)\n[83s] CUSTOMER: That's correct, that's correct. The rate fluctuation is quite high right now.   (बरोबर आहे, बरोबर आहे. रेट सध्या फ्लक्चुएशन जास्तच आहे.)\n[85s] AGENT: Yes, yes, yes. For what reason, even when it's not the season, the rates have fluctuated a lot, they have increased a lot. It's not very clear.   (हो हो हो. काय कारण सीजन नसतानाही लईच रेट फ्लक्चुएट झाले तो, लईच वाढले तो. एवढं काही समोर नाही येत.)\n[89s] CUSTOMER: No no, not because of that, it didn't happen because of that, sir. Due to the season, on the contrary, it should have been less than last year.   (नाही नाही, त्याच्यामुळे नाही, त्याच्यामुळे नाही झाले सर ते. सीजनमुळे उलट असं बघायला गेलं तर मागच्या वर्षापेक्षा कमी व्हायला पाहिजे.)\n[92s] AGENT: Hmm.   (हम्म.)\n[93s] CUSTOMER: After the monsoon until Diwali, the rates decrease. Then from January, they pick up again.   (पावसाळ्यानंतर दिवाळीपर्यंत रेट कमी होतात. नंतर मग जानेवारीपासून पिकअप घेतात परत.)\n[96s] AGENT: That's correct.   (बरोबर आहे.)\n[96s] CUSTOMER: But what happened this time is, the coal, you know, the coal from which steel is made, its price has increased.   (पण या टाईमाला काय झालंय, नेमकं कोल असतो ना, कोळसा, ज्यानी स्टील बनतं, त्याचे प्राईस वाढलेत.)\n[100s] AGENT: I see.   (अच्छा.)\n[101s] CUSTOMER: Yes, when the price of coal increases, and we in India import goods from Vietnam and China.   (हा, कोळशाचे जेव्हा प्राईस वाढतं ना, आणि आपण इंडियामध्ये ना माल वेतनाम आणि चायनामधनं इम्पोर्ट करतो.)\n[104s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म.)\n[105s] CUSTOMER: Yes, the costing for importing that has also increased. Therefore, whenever the price of coal increases, the price of steel will automatically increase, sir.   (हा, ते इम्पोर्ट करायची पण कॉस्टिंग पण वाढलेली आहे. त्यामुळे जेव्हा पण कोळशाची प्राईस वाढणार, तर स्टीलची ऑटोमॅटिकली प्राईस वाढणार सर.)\n[110s] AGENT: That's correct, that's correct.   (बरोबर आहे, बरोबर आहे.)\n[111s] CUSTOMER: Right?   (हाय ना?)\n[112s] AGENT: So I will send you the number, Ganesh sir. Yes, if you need, you can connect with me on that number, right?   (तर मी तुम्हाला नंबर पाठवून ठेवतो गणेश सर. हा, असेल तर तुम्ही मला त्या नंबरवर कनेक्ट करा, हाय ना?)\n[115s] CUSTOMER: Okay, okay, okay. Definitely sir, definitely.   (ठीक आहे, ठीक आहे, ठीक आहे. नक्की सर, नक्की.)\n[116s] AGENT: Okay, okay, okay sir. Bye, thank you.   (ओके, ओके, ओके सर. बाय, थँक्यू.)\n[118s] CUSTOMER: Okay, okay.   (ओके, ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 52,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "52 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer states their current buying pattern (e.g., 'only secondary'), use that as a cue to ask more discovery questions about their business volume and challenges before explaining our platform.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead who is a TMT trader. The customer clarified that he deals exclusively in secondary steel due to price sensitivity in his market and has no immediate requirement. The agent performed minimal discovery, gave a generic overview of the platform, and closed by asking the customer to reach out in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal, sir. I had called regarding your steel purchase.\", \"comment\": \"The agent provided a standard, professional opening that stated the company, name, and reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hello, Amit Ganesh from Shree Ganesh Agro Agency?\", \"comment\": \"The agent confirmed the customer's name and company, and implicitly confirmed their role, but did not ask for procurement city or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Do you do trading? ... And which make do you prefer? Do you deal in primary or secondary?\", \"comment\": \"The agent only asked about business type and brand preference, failing to cover quantity, payment terms, or current supplier relationships.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent described the platform as a generic e-commerce site but failed to mention any key value propositions like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date, instead leaving it open for the customer to connect.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough; the agent only offered to send his number.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states their current buying pattern (e.g., 'only secondary'), use that as a cue to ask more discovery questions about their business volume and challenges before explaining our platform.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead who is a TMT trader. The customer clarified that he deals exclusively in secondary steel due to price sensitivity in his market and has no immediate requirement. The agent performed minimal discovery, gave a generic overview of the platform, and closed by asking the customer to reach out in the future.\"}",
  "error": null,
  "latency_ms": 40239,
  "input_tokens": 4933,
  "output_tokens": 808,
  "created_at": "2026-09-25 11:50:20",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 2,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.619,
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  "customer_talk_sec": 41.7,
  "dead_air_sec": 116.5,
  "longest_monologue_sec": 9.3,
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  "discovery_qs": 14,
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  "words_customer": 209,
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    {
      "ucid": "21112178834075661",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 4.5,
      "text_en": "Hello, Amit Ganesh from Shree Ganesh Agro Agency?",
      "text_native": "हॅलो, अमित गणेश फ्रॉम श्री गणेश ऍग्रो एजन्सी?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.87,
      "end_s": 5.17,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 8.2,
      "text_en": "Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel.",
      "text_native": "गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील."
    },
    {
      "ucid": "21112178834075661",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.9,
      "text_en": "Yes, yes, yes.",
      "text_native": "हा हा हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.9,
      "text_en": "Your company was registered on our portal, sir. I had called regarding your steel purchase.",
      "text_native": "तुमची कंपनी रजिस्टर झाली होती सर पोर्टलवर आपल्या. तुमच्या स्टील परचेस संदर्भात फोन केला होता."
    },
    {
      "ucid": "21112178834075661",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.3,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 13.9,
      "text_en": "Do you have any requirement for steel right now?",
      "text_native": "आपल्याला काही स्टीलमध्ये रिक्वायरमेंट आहे का आता?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 16.2,
      "text_en": "I mean, what is your rate?",
      "text_native": "म्हणजे आपलं रेट कसा जातोय?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 17.5,
      "text_en": "Which material do you need?",
      "text_native": "तुम्हाला कोणता मटेरियल लागतं?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 20.0,
      "text_en": "I work with TMT bars.",
      "text_native": "मी टीएमटी बार्समध्ये काम करतो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 21.5,
      "text_en": "In TMT bars? Do you do trading?",
      "text_native": "टीएमटी बार्समध्ये? ट्रेडिंग करता का तुम्ही?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 23.1,
      "text_en": "Yes, I have my own shop.",
      "text_native": "हो, माझा स्वतःचा शॉप आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 24.9,
      "text_en": "Okay, okay, so you have your own shop.",
      "text_native": "अच्छा अच्छा, शॉप आहे तुमचा स्वतःचा म्हणजे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 25.3,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 28.9,
      "text_en": "Okay, okay, okay. And which make do you prefer? Do you deal in primary or secondary?",
      "text_native": "ओके ओके ओके. आणि कोणता मेक तुम्ही प्रेफर करतात? प्रायमरीमध्ये डील करतात की सेकंडरीमध्ये?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 33.2,
      "text_en": "No, for now it's only secondary. In our area, there isn't that much for primary, no one can give that rate.",
      "text_native": "नाही, सध्याच्याला सेकंडरीच आहे. आमच्या भागात एवढं प्रायमरीला एवढं हे नाही, एवढं रेट कोणी देऊच शकत नाही ना."
    },
    {
      "ucid": "21112178834075661",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 34.1,
      "text_en": "Correct, correct.",
      "text_native": "बरोबर, बरोबर."
    },
    {
      "ucid": "21112178834075661",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.2,
      "end_s": 34.5,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 36.7,
      "text_en": "So you need secondary. Kalika, Godavari, Gatkesari, like that, right?",
      "text_native": "तुम्हाला सेकंडरी लागतं म्हणजे. कालिका, गोदावरी, गटकेसरी असंच ना?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 37.9,
      "text_en": "Yes yes yes, this this this this this.",
      "text_native": "हो हो हो, हेच हेच हेच हेच हेच."
    },
    {
      "ucid": "21112178834075661",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 42.9,
      "text_en": "Correct, understood. We can do it, no problem. Tell me, when is your next requirement? Or do you have any immediate need? Do you need material?",
      "text_native": "बरोबर, समजलं. करू शकतो आपण, काही प्रॉब्लेम नाहीये. मला सांगा तुमची आता नेक्स्ट रिक्वायरमेंट कधी आहे? की आता काही इमिजेट आहे का तुम्हाला? पाहिजे का मटेरियल?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 22,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 46.3,
      "text_en": "For now, there's nothing. Let me know what all you deal in. I mean, what is the total, how is it?",
      "text_native": "सध्या तर काही नाही बघा. आपण काय काय डील करतो मला कळू द्यात ना. म्हणजे काय आहे टोटल कसं आहे?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.3,
      "end_s": 50.0,
      "text_en": "I'll tell you. I'll give you a little briefing about the company. Basically, JSW One is a B2B e-commerce platform.",
      "text_native": "मी सांगतो तुम्हाला. कंपनीबद्दल थोडी ब्रीफिंग देतो. बेसिकली JSW One हा B2B ई-कॉमर्स प्लॅटफॉर्म आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 50.2,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 25,
      "speaker": "agent",
      "start_s": 50.4,
      "end_s": 52.9,
      "text_en": "Yes, we supply steel from this platform. Just like how Amazon, Flipkart operate, it's an online platform.",
      "text_native": "हा, या प्लॅटफॉर्मवरून आपण स्टील सप्लाय करतो. जसं Amazon, Flipkart हे कसं ऑपरेट करता, ऑनलाइन प्लॅटफॉर्म आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 26,
      "speaker": "customer",
      "start_s": 52.9,
      "end_s": 53.5,
      "text_en": "Yes, yes, yes.",
      "text_native": "हा हा हा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 27,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 56.4,
      "text_en": "Similarly, JSW Steel has created this platform. We supply steel through this.",
      "text_native": "तसंच JSW स्टीलनी हे प्लॅटफॉर्म बनवलेलं आहे. याच्यामधनं आपण स्टील सप्लाय करतो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 28,
      "speaker": "customer",
      "start_s": 56.4,
      "end_s": 56.8,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178834075661",
      "idx": 29,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 57.6,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म."
    },
    {
      "ucid": "21112178834075661",
      "idx": 30,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 64.9,
      "text_en": "We deal in HR coil, sheet and coil form, we deal in HR, CR, coated, color coated materials. In structural steel, angle, channel, beams, okay? And we also do TMT and our wire rod.",
      "text_native": "आपण एचआर कॉइल, शीट आणि कॉइल फॉर्ममध्ये आपण एचआर, सीआर, कोटेड, कलर कोटेड या मटेरियलमध्ये डील करतो. स्ट्रक्चरल स्टीलमध्ये अँगल, चॅनल, बीम्स, ओके? आणि टीएमटी पण करतो आणि आपलं वायर रॉड करतो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 31,
      "speaker": "customer",
      "start_s": 65.2,
      "end_s": 65.6,
      "text_en": "Okay.",
      "text_native": "बरं."
    },
    {
      "ucid": "21112178834075661",
      "idx": 32,
      "speaker": "agent",
      "start_s": 66.6,
      "end_s": 75.9,
      "text_en": "Alright. Then what should we do? I will WhatsApp you my number, the official number, Ganesh sir, on this number. You save that number. And from now on, whenever your requirement goes live, meaning suppose you need material the day after tomorrow, you need the price for it today, then you can connect with me.",
      "text_native": "ठीक आहे. मग आपण कसं करूया? मी तुम्हाला माझा नंबर जो आहे ना, ऑफिशियल नंबर, गणेश सर, तो WhatsApp करतो या नंबरवर. तो नंबर सेव्ह करून घ्या तुम्ही. आणि इथून पुढे जशी तुमची रिक्वायरमेंट कधी पण लाईव्ह झाली, म्हणजे समजा तुम्हाला परवा मटेरियल पाहिजे, आज प्राईस पाहिजे त्याची, तर तुम्ही मला कनेक्ट करू शकता."
    },
    {
      "ucid": "21112178834075661",
      "idx": 33,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 76.5,
      "text_en": "Correct.",
      "text_native": "बरोबर."
    },
    {
      "ucid": "21112178834075661",
      "idx": 34,
      "speaker": "agent",
      "start_s": 76.5,
      "end_s": 82.9,
      "text_en": "I'll send you the price. Do you know how it is, I'll tell you, currently the price of steel has changed a lot. If a quotation is given, if I give you a quotation in the morning, its validity is only until the evening. The price changes the next day.",
      "text_native": "मी तुम्हाला प्राईस टाकतो. कसं आहे माहित आहे का तुम्हाला सांगतो, सध्या स्टीलची प्राईस खूप बदल म्हणजे आलंय. कोटेशन दिलेलं आहे, सकाळी जर कोटेशन देतोय तुम्हाला, त्याची व्हॅलिडिटी संध्याकाळपर्यंतच आहे. दुसऱ्या दिवशी प्राईस चेंज होऊन जाते."
    },
    {
      "ucid": "21112178834075661",
      "idx": 35,
      "speaker": "customer",
      "start_s": 83.0,
      "end_s": 84.9,
      "text_en": "That's correct, that's correct. The rate fluctuation is quite high right now.",
      "text_native": "बरोबर आहे, बरोबर आहे. रेट सध्या फ्लक्चुएशन जास्तच आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 36,
      "speaker": "agent",
      "start_s": 85.0,
      "end_s": 89.1,
      "text_en": "Yes, yes, yes. For what reason, even when it's not the season, the rates have fluctuated a lot, they have increased a lot. It's not very clear.",
      "text_native": "हो हो हो. काय कारण सीजन नसतानाही लईच रेट फ्लक्चुएट झाले तो, लईच वाढले तो. एवढं काही समोर नाही येत."
    },
    {
      "ucid": "21112178834075661",
      "idx": 37,
      "speaker": "customer",
      "start_s": 89.1,
      "end_s": 92.2,
      "text_en": "No no, not because of that, it didn't happen because of that, sir. Due to the season, on the contrary, it should have been less than last year.",
      "text_native": "नाही नाही, त्याच्यामुळे नाही, त्याच्यामुळे नाही झाले सर ते. सीजनमुळे उलट असं बघायला गेलं तर मागच्या वर्षापेक्षा कमी व्हायला पाहिजे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 38,
      "speaker": "agent",
      "start_s": 92.2,
      "end_s": 92.5,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178834075661",
      "idx": 39,
      "speaker": "customer",
      "start_s": 92.9,
      "end_s": 96.0,
      "text_en": "After the monsoon until Diwali, the rates decrease. Then from January, they pick up again.",
      "text_native": "पावसाळ्यानंतर दिवाळीपर्यंत रेट कमी होतात. नंतर मग जानेवारीपासून पिकअप घेतात परत."
    },
    {
      "ucid": "21112178834075661",
      "idx": 40,
      "speaker": "agent",
      "start_s": 96.0,
      "end_s": 96.5,
      "text_en": "That's correct.",
      "text_native": "बरोबर आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 41,
      "speaker": "customer",
      "start_s": 96.5,
      "end_s": 100.3,
      "text_en": "But what happened this time is, the coal, you know, the coal from which steel is made, its price has increased.",
      "text_native": "पण या टाईमाला काय झालंय, नेमकं कोल असतो ना, कोळसा, ज्यानी स्टील बनतं, त्याचे प्राईस वाढलेत."
    },
    {
      "ucid": "21112178834075661",
      "idx": 42,
      "speaker": "agent",
      "start_s": 100.3,
      "end_s": 100.7,
      "text_en": "I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178834075661",
      "idx": 43,
      "speaker": "customer",
      "start_s": 101.0,
      "end_s": 104.2,
      "text_en": "Yes, when the price of coal increases, and we in India import goods from Vietnam and China.",
      "text_native": "हा, कोळशाचे जेव्हा प्राईस वाढतं ना, आणि आपण इंडियामध्ये ना माल वेतनाम आणि चायनामधनं इम्पोर्ट करतो."
    },
    {
      "ucid": "21112178834075661",
      "idx": 44,
      "speaker": "agent",
      "start_s": 104.2,
      "end_s": 104.9,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म."
    },
    {
      "ucid": "21112178834075661",
      "idx": 45,
      "speaker": "customer",
      "start_s": 105.1,
      "end_s": 110.0,
      "text_en": "Yes, the costing for importing that has also increased. Therefore, whenever the price of coal increases, the price of steel will automatically increase, sir.",
      "text_native": "हा, ते इम्पोर्ट करायची पण कॉस्टिंग पण वाढलेली आहे. त्यामुळे जेव्हा पण कोळशाची प्राईस वाढणार, तर स्टीलची ऑटोमॅटिकली प्राईस वाढणार सर."
    },
    {
      "ucid": "21112178834075661",
      "idx": 46,
      "speaker": "agent",
      "start_s": 110.1,
      "end_s": 110.9,
      "text_en": "That's correct, that's correct.",
      "text_native": "बरोबर आहे, बरोबर आहे."
    },
    {
      "ucid": "21112178834075661",
      "idx": 47,
      "speaker": "customer",
      "start_s": 111.3,
      "end_s": 111.7,
      "text_en": "Right?",
      "text_native": "हाय ना?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 48,
      "speaker": "agent",
      "start_s": 111.7,
      "end_s": 114.6,
      "text_en": "So I will send you the number, Ganesh sir. Yes, if you need, you can connect with me on that number, right?",
      "text_native": "तर मी तुम्हाला नंबर पाठवून ठेवतो गणेश सर. हा, असेल तर तुम्ही मला त्या नंबरवर कनेक्ट करा, हाय ना?"
    },
    {
      "ucid": "21112178834075661",
      "idx": 49,
      "speaker": "customer",
      "start_s": 114.7,
      "end_s": 116.1,
      "text_en": "Okay, okay, okay. Definitely sir, definitely.",
      "text_native": "ठीक आहे, ठीक आहे, ठीक आहे. नक्की सर, नक्की."
    },
    {
      "ucid": "21112178834075661",
      "idx": 50,
      "speaker": "agent",
      "start_s": 116.2,
      "end_s": 117.8,
      "text_en": "Okay, okay, okay sir. Bye, thank you.",
      "text_native": "ओके, ओके, ओके सर. बाय, थँक्यू."
    },
    {
      "ucid": "21112178834075661",
      "idx": 51,
      "speaker": "customer",
      "start_s": 117.9,
      "end_s": 119.6,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834075661",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Ganesh sir, hello. This is Sudeep speaking from JSW One, Jindal Steel. Your company was registered on our portal, sir. I had called regarding your steel purchase.",
      "comment": "The agent provided a standard, professional opening that stated the company, name, and reason for the call."
    },
    {
      "ucid": "21112178834075661",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Hello, Amit Ganesh from Shree Ganesh Agro Agency?",
      "comment": "The agent confirmed the customer's name and company, and implicitly confirmed their role, but did not ask for procurement city or best contact details."
    },
    {
      "ucid": "21112178834075661",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Do you do trading? ... And which make do you prefer? Do you deal in primary or secondary?",
      "comment": "The agent only asked about business type and brand preference, failing to cover quantity, payment terms, or current supplier relationships."
    },
    {
      "ucid": "21112178834075661",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent described the platform as a generic e-commerce site but failed to mention any key value propositions like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178834075661",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date, instead leaving it open for the customer to connect."
    },
    {
      "ucid": "21112178834075661",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough; the agent only offered to send his number."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}