{ "ucid": "21112178834070061", "call_date": "2026-09-02", "start_time": "2026-09-02 14:48:20", "end_time": "2026-09-02 14:49:34", "duration_sec": 74, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA49c7ddd2a2ccc4ee8b616c206991bd76.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1274, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834070061__DIA49c7ddd2a2ccc4ee8b616c206991bd76.mp3", "audio_bytes": 188352, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 62.784, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (హలో)\n[1s] AGENT: Hello (హలో)\n[2s] CUSTOMER: Hello (హలో)\n[3s] AGENT: Hello. Hello sir, uh namaste. (హలో. హలో సర్, ఆ నమస్తే.)\n[5s] CUSTOMER: Tell me. (చెప్పండి.)\n[6s] AGENT: Sir, you have registered in JSW under the name Vayunandana Builders, right? (సర్ మీరు వాయునందన బిల్డర్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు, రైట్?)\n[10s] CUSTOMER: Yes, tell me. (అవును, చెప్పండి.)\n[11s] AGENT: Okay, sir, this is Varun speaking from JSW. So are you already in contact with JSW Homes? (ఓకే, సర్ వరుణ్ ని మాట్లాడుతున్నాను సర్ JSW నుంచి. సో మీరు ఆల్రెడీ JSW Homes తో కాంటాక్ట్ లో ఉన్నారా?)\n[16s] CUSTOMER: Yes. (అవును.)\n[16s] AGENT: Okay, meaning you are working as a contractor, sir, in that JSW Home, in Home? (ఓకే, అంటే as a contractor గా వర్క్ చేస్తున్నారు సర్ JSW Home దాంట్లో, Home లో?)\n[20s] CUSTOMER: Yes yes, yes. (అవును అవును, అవును.)\n[21s] AGENT: Okay okay okay. (ఓకే ఓకే ఓకే.)\n[22s] CUSTOMER: Who are you? (మీరు ఎవరండి?)\n[22s] AGENT: Thank you sir. I am speaking from JSW One, sir. Meaning, you have also registered an account on the One platform, right? (Thank you sir. నేను JSW One నుంచి మాట్లాడుతున్నాను సర్. అంటే మీరు One ప్లాట్ఫారం లో కూడా అకౌంట్ రిజిస్టర్ చేశారు కదా?)\n[28s] CUSTOMER: They told me to do it, actually, yeah. (చేయమని చెప్పారు actually, yeah.)\n[30s] AGENT: Oh, they told you to do it? Right, right. (ఓహో, చేయమని చెప్పారా? రైట్ రైట్.)\n[31s] CUSTOMER: Ah. (ఆ.)\n[32s] AGENT: Okay sir, if you are in that on a contract basis, no issue for us. (ఓకే సర్, if you మీరు ఇన్ కేస్ అందులో ఉంటే కాంట్రాక్ట్ బేస్ లో, నో ఇష్యూ మాకు.)\n[35s] CUSTOMER: Okay, okay.\n[36s] AGENT: Okay sir.", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 20, "connected": 1, "audio_notes": "clear: Some background chatter is audible on the agent's side but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "20 turns, clean transcript (0% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer is already a contractor for another JSW entity, you should still complete discovery to understand their full procurement needs, as they may buy material outside of their JSW Homes projects.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant, Vayunandana Builders, and confirmed they are a contractor for JSW Homes. The customer stated they registered because they were instructed to do so. The agent did not proceed with discovery or a pitch, ending the call without any next steps.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello. Hello sir, uh namaste.\", \"comment\": \"The agent provided a polite, professional opening and referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the company name but did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions about the customer's business needs, volume, or current procurement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the 'One platform' but did not explain its features or benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about any current material requirements or attempt to schedule a future callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is already a contractor for another JSW entity, you should still complete discovery to understand their full procurement needs, as they may buy material outside of their JSW Homes projects.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Vayunandana Builders, and confirmed they are a contractor for JSW Homes. The customer stated they registered because they were instructed to do so. The agent did not proceed with discovery or a pitch, ending the call without any next steps.\"}", "error": null, "latency_ms": 27549, "input_tokens": 3232, "output_tokens": 690, "created_at": "2026-09-25 11:50:12", "sentiment": "positive", "sentiment_score": 0.4, "sentiment_confidence": "high", "pos": 4, "neg": 0, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.775, "agent_talk_sec": 25.5, "customer_talk_sec": 7.4, "dead_air_sec": 41.1, "longest_monologue_sec": 5.0, "agent_wpm": 237.6, "interruptions": 0, "agent_turns": 10, "customer_turns": 10, "discovery_qs": 5, "words_agent": 101, "words_customer": 25, "monologue_heavy": 1, "turns": [ { "ucid": "21112178834070061", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.27, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178834070061", "idx": 1, "speaker": "agent", "start_s": 1.47, "end_s": 1.87, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178834070061", "idx": 2, "speaker": "customer", "start_s": 2.07, "end_s": 2.47, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178834070061", "idx": 3, "speaker": "agent", "start_s": 2.67, "end_s": 4.5, "text_en": "Hello. Hello sir, uh namaste.", "text_native": "హలో. హలో సర్, ఆ నమస్తే." }, { "ucid": "21112178834070061", "idx": 4, "speaker": "customer", "start_s": 4.8, "end_s": 5.48, "text_en": "Tell me.", "text_native": "చెప్పండి." }, { "ucid": "21112178834070061", "idx": 5, "speaker": "agent", "start_s": 5.58, "end_s": 9.5, "text_en": "Sir, you have registered in JSW under the name Vayunandana Builders, right?", "text_native": "సర్ మీరు వాయునందన బిల్డర్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు, రైట్?" }, { "ucid": "21112178834070061", "idx": 6, "speaker": "customer", "start_s": 9.7, "end_s": 10.6, "text_en": "Yes, tell me.", "text_native": "అవును, చెప్పండి." }, { "ucid": "21112178834070061", "idx": 7, "speaker": "agent", "start_s": 10.7, "end_s": 15.5, "text_en": "Okay, sir, this is Varun speaking from JSW. So are you already in contact with JSW Homes?", "text_native": "ఓకే, సర్ వరుణ్ ని మాట్లాడుతున్నాను సర్ JSW నుంచి. సో మీరు ఆల్రెడీ JSW Homes తో కాంటాక్ట్ లో ఉన్నారా?" }, { "ucid": "21112178834070061", "idx": 8, "speaker": "customer", "start_s": 15.8, "end_s": 16.2, "text_en": "Yes.", "text_native": "అవును." }, { "ucid": "21112178834070061", "idx": 9, "speaker": "agent", "start_s": 16.3, "end_s": 19.5, "text_en": "Okay, meaning you are working as a contractor, sir, in that JSW Home, in Home?", "text_native": "ఓకే, అంటే as a contractor గా వర్క్ చేస్తున్నారు సర్ JSW Home దాంట్లో, Home లో?" }, { "ucid": "21112178834070061", "idx": 10, "speaker": "customer", "start_s": 19.6, "end_s": 20.6, "text_en": "Yes yes, yes.", "text_native": "అవును అవును, అవును." }, { "ucid": "21112178834070061", "idx": 11, "speaker": "agent", "start_s": 20.7, "end_s": 21.7, "text_en": "Okay okay okay.", "text_native": "ఓకే ఓకే ఓకే." }, { "ucid": "21112178834070061", "idx": 12, "speaker": "customer", "start_s": 21.8, "end_s": 22.5, "text_en": "Who are you?", "text_native": "మీరు ఎవరండి?" }, { "ucid": "21112178834070061", "idx": 13, "speaker": "agent", "start_s": 22.5, "end_s": 27.5, "text_en": "Thank you sir. I am speaking from JSW One, sir. Meaning, you have also registered an account on the One platform, right?", "text_native": "Thank you sir. నేను JSW One నుంచి మాట్లాడుతున్నాను సర్. అంటే మీరు One ప్లాట్ఫారం లో కూడా అకౌంట్ రిజిస్టర్ చేశారు కదా?" }, { "ucid": "21112178834070061", "idx": 14, "speaker": "customer", "start_s": 27.6, "end_s": 29.5, "text_en": "They told me to do it, actually, yeah.", "text_native": "చేయమని చెప్పారు actually, yeah." }, { "ucid": "21112178834070061", "idx": 15, "speaker": "agent", "start_s": 29.6, "end_s": 31.2, "text_en": "Oh, they told you to do it? Right, right.", "text_native": "ఓహో, చేయమని చెప్పారా? రైట్ రైట్." }, { "ucid": "21112178834070061", "idx": 16, "speaker": "customer", "start_s": 31.3, "end_s": 31.6, "text_en": "Ah.", "text_native": "ఆ." }, { "ucid": "21112178834070061", "idx": 17, "speaker": "agent", "start_s": 31.7, "end_s": 35.0, "text_en": "Okay sir, if you are in that on a contract basis, no issue for us.", "text_native": "ఓకే సర్, if you మీరు ఇన్ కేస్ అందులో ఉంటే కాంట్రాక్ట్ బేస్ లో, నో ఇష్యూ మాకు." }, { "ucid": "21112178834070061", "idx": 18, "speaker": "customer", "start_s": 35.2, "end_s": 35.9, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178834070061", "idx": 19, "speaker": "agent", "start_s": 36.0, "end_s": 36.5, "text_en": "Okay sir.", "text_native": "Okay sir." } ], "steps": [ { "ucid": "21112178834070061", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello. Hello sir, uh namaste.", "comment": "The agent provided a polite, professional opening and referenced the customer's registration." }, { "ucid": "21112178834070061", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only confirmed the company name but did not ask about procurement city, role, or contact details." }, { "ucid": "21112178834070061", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any discovery questions about the customer's business needs, volume, or current procurement." }, { "ucid": "21112178834070061", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent mentioned the 'One platform' but did not explain its features or benefits." }, { "ucid": "21112178834070061", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask about any current material requirements or attempt to schedule a future callback." }, { "ucid": "21112178834070061", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }