Call 21112178834056781 2026-09-02 · dhruv · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background chatter is present on the agent's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions were attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No current or future requirement was discussed.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without any defined next step, callback, or quote.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?
Summary
The agent called regarding a new portal registration. The contact, Ashish, stated that another person, Pankaj Meshram, must have been the one who registered. The call ended immediately after this, without the agent attempting to get the correct contact's details or proceeding with discovery.
Coaching
When the customer says someone else registered, you must ask for the correct person's contact number to salvage the lead.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji? The agent provided a clear and professional opening, stating the company and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking with Ashish ji? Agent only confirmed the name; the call was deflected before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions were attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not attempted as the call did not progress. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No current or future requirement was discussed. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without any defined next step, callback, or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 10.9s | 5.2s | 40.9s | 4.5s | 214.7 | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.2s
Hello.
customer
2.0s
Hello.
unknown
3.0s
Yes?
agent
3.8s
Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?
अह JSW से बात कर रहा था मैं, Jindal Steel Works से। Ashish जी से बात हो रही है?
customer
8.4s
From Jindal?
जिंदल की?
agent
9.4s
J S W One MSME, Jindal Steel Works.
customer
12.1s
Okay.
अच्छा।
customer
13.4s
Go on.
बोलिए।
agent
14.0s
Your, you had registered your account on our portal. I had called regarding that, sir.
आपका, आपने अपना account register कराया हुआ था हमारे portal पे। उसी regarding मैंने call किया था सर।
customer
18.5s
He must have done it, sir. His name is Pankaj Meshram.
उन्होंने किया होगा सर, उनका नाम है Pankaj Meshram.