{
  "ucid": "21112178834056781",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 14:46:07",
  "end_time": "2026-09-02 14:47:04",
  "duration_sec": 57,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe36aaee7c815247cb4f5838f6afc79de.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1275,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834056781__DIAe36aaee7c815247cb4f5838f6afc79de.mp3",
  "audio_bytes": 106272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.424,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hello.\n[2s] CUSTOMER: Hello.\n[3s] UNKNOWN: Yes?\n[4s] AGENT: Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?   (अह JSW से बात कर रहा था मैं, Jindal Steel Works से। Ashish जी से बात हो रही है?)\n[8s] CUSTOMER: From Jindal?   (जिंदल की?)\n[9s] AGENT: J S W One MSME, Jindal Steel Works.\n[12s] CUSTOMER: Okay.   (अच्छा।)\n[13s] CUSTOMER: Go on.   (बोलिए।)\n[14s] AGENT: Your, you had registered your account on our portal. I had called regarding that, sir.   (आपका, आपने अपना account register कराया हुआ था हमारे portal पे। उसी regarding मैंने call किया था सर।)\n[18s] CUSTOMER: He must have done it, sir. His name is Pankaj Meshram.   (उन्होंने किया होगा सर, उनका नाम है Pankaj Meshram.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter is present on the agent's side, but the main conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the customer says someone else registered, you must ask for the correct person's contact number to salvage the lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called regarding a new portal registration. The contact, Ashish, stated that another person, Pankaj Meshram, must have been the one who registered. The call ended immediately after this, without the agent attempting to get the correct contact's details or proceeding with discovery.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?\", \"comment\": \"The agent provided a clear and professional opening, stating the company and reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with Ashish ji?\", \"comment\": \"Agent only confirmed the name; the call was deflected before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions were attempted.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Platform education was not attempted as the call did not progress.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No current or future requirement was discussed.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any defined next step, callback, or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer says someone else registered, you must ask for the correct person's contact number to salvage the lead.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called regarding a new portal registration. The contact, Ashish, stated that another person, Pankaj Meshram, must have been the one who registered. The call ended immediately after this, without the agent attempting to get the correct contact's details or proceeding with discovery.\"}",
  "error": null,
  "latency_ms": 22723,
  "input_tokens": 2852,
  "output_tokens": 666,
  "created_at": "2026-09-25 11:50:10",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.677,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 5.2,
  "dead_air_sec": 40.9,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 214.7,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 39,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834056781",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 1.17,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834056781",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.51,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834056781",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 3.0,
      "end_s": 3.3,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "21112178834056781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.84,
      "end_s": 7.84,
      "text_en": "Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?",
      "text_native": "अह JSW से बात कर रहा था मैं, Jindal Steel Works से। Ashish जी से बात हो रही है?"
    },
    {
      "ucid": "21112178834056781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 9.04,
      "text_en": "From Jindal?",
      "text_native": "जिंदल की?"
    },
    {
      "ucid": "21112178834056781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.44,
      "end_s": 11.8,
      "text_en": "J S W One MSME, Jindal Steel Works.",
      "text_native": "J S W One MSME, Jindal Steel Works."
    },
    {
      "ucid": "21112178834056781",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 12.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834056781",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 13.8,
      "text_en": "Go on.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178834056781",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 18.5,
      "text_en": "Your, you had registered your account on our portal. I had called regarding that, sir.",
      "text_native": "आपका, आपने अपना account register कराया हुआ था हमारे portal पे। उसी regarding मैंने call किया था सर।"
    },
    {
      "ucid": "21112178834056781",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 21.8,
      "text_en": "He must have done it, sir. His name is Pankaj Meshram.",
      "text_native": "उन्होंने किया होगा सर, उनका नाम है Pankaj Meshram."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834056781",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh, I was calling from JSW, from Jindal Steel Works. Am I speaking with Ashish ji?",
      "comment": "The agent provided a clear and professional opening, stating the company and reason for the call."
    },
    {
      "ucid": "21112178834056781",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with Ashish ji?",
      "comment": "Agent only confirmed the name; the call was deflected before other basic profile questions could be asked."
    },
    {
      "ucid": "21112178834056781",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions were attempted."
    },
    {
      "ucid": "21112178834056781",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Platform education was not attempted as the call did not progress."
    },
    {
      "ucid": "21112178834056781",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No current or future requirement was discussed."
    },
    {
      "ucid": "21112178834056781",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without any defined next step, callback, or quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}